Patriot Payroll

Patriot Payroll belongs on the short list for any small business looking for an online payroll svc

Comments: Very easy setup and it's very easy to run my payroll. Also easy to add and edit employee details. Quarterly tax filings are automatic. Their recent fee increase does begin to lose their edge on competitors that offer similar services at only slightly higher fees.

Pros:

The service was very easy to set up (that said, I did choose to move from my prior online payroll service, to Patriot Payroll, on the beginning of a tax year). Running a payroll takes fewer steps than Intuit QuickBooks Online Payroll, which I've previously used. The user interface is intuitive with a ready help function. Good reporting capabilities and it's easy to see what taxes were taken and when they were remitted to taxing authorities. Quarterly reporting is very easy.

Cons:

Customer service at implementation was very good. However, subsequent interactions with customer service have been inconsistent in that sometimes their response has been slower or less complete than I'd like. Also, although I don't consider it a "con," Patriot Payroll does deduct from my corporate bank account all payroll taxes the day after each payroll is run, rather than waiting until they are due to be paid to taxing authorities. This means taxes due quarterly are deducted from the corporate account as many as three months in advance. I assume Patriot is making some interest income off holding these monies. This early deduction is something QuickBooks Online Payroll did not do, in my experience.

Patriot Software is Excellent for small business

Comments: I am so glad I chose Patriot software. I have already recommended it to another small business that uses it. I am lucky I choose it.

Pros:

Easy to run and adjust payroll. Complete Tax withholding and send it to taxing agencies. Reports for CPAs and financial planners are super simple. The customer support is outstanding!

Cons:

At this point the more I use it I find almost no cons. I use a lot of the reports but forget what does what at time.

Easy

Pros:

Easy to use and low cost customer service is great

Cons:

Not able to send partial invoices after converted from estimate

The best value in payroll services

Comments: I have used Patriot in different settings for over 5 years, and have had no issues. They are the best bang for the buck in payroll processing, and while other companies are outsourcing their customer service (making it essentially worthless), Patriot keeps it US-based, which makes getting help a breeze.

Pros:

The best things about Patriot are (1) the customer service - always pleasant and get our answers easily, (2) the price - it really can't be beat for full service payroll, and (3) ease of use - their web portal is very easy to use and navigate.

Cons:

I do wish there was an actual app for mobile phones to more easily run payroll that way. Going through a browser on a phone can sometimes be clunky. I would like to see more options for customizable payroll reports.

Customer Service is A++

Comments: Definitely an A overall and have no intentions of switching to another provider. If I leave it would be because I stop offering payroll services OR have an extremely bad experience, which I just don't forsee happening.

Pros:

The customer service is outstanding and one of the main reasons that I would not switch to another software. In a day in age where automated and AI are the new norm, it is refreshing to be able to directly speak with / chat with a real live person.

Cons:

The number of days needed ahead of time to submit direct deposit payroll.