ProClass

Who Uses ProClass?

Class registration, membership management, donor tracking, and certification software for Camps & Afterschool Programs, Continuing Education, Lifelong Learning & Non-Profits, and Recreational Classes.

What Is ProClass?

ProClass provides powerful software made simple to help you manage online registration, memberships, donors and fundraising, and skills or customer certification tracking.

ProClass clients include continuing education, afterschool programs and camps, arts organizations and non profits, business and religious associations, continuing education and training facilities, lifelong learning and adult recreational education, community organizations, and other non credit education providers.

ProClass Details

ProClass

http://www.ProClassOnline.com

Founded 2002

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Compare ProClass with similar products

Starting price

N/A
US$125.00/month
US$25.00
US$125.00/month

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial No
Free Trial No
Free Trial Yes
Free Trial No

ProClass deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

ProClass Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Built-In Database
  • CRM Software
  • Campaign Management Software
  • Commenting/Notes
  • Communication Management
  • Contact Database
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  • Content Management System (CMS) Software
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  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
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  • Email Templates
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  • Fundraising Management
  • Jobs Board
  • List Management
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  • Mailing List Management
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Newsletter Management
  • Online Forums
  • Personalization Software
  • Real Time Analytics
  • Real Time Notifications
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Management

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  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
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  • Discount Management
  • Electronic Payments
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  • Employee Management
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  • Financial Analysis
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  • For Summer Camps
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  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
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ProClass Reviews

Read all 27 reviews

Average score

Overall
4.3
Ease of Use
3.6
Customer Service Software
4.5
Features
4
Value for Money
4.2

Reviews by score

5
16
4
7
3
2
1
2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Kia M.
Kia M.
Training coordinator
Education Management, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019-08-21

"ProClass is Pro!"

Comments: Using ProClass allows me to streamline some the steps in clients booking corporate on-site training and accepting other forms of payment; besides checks.

Pros: The customer service is exceptional. I can call tech support, e-mail or chat on-line. They'll even set up customized webinars for staff learning to use Pro-Class. I did not expect to get such support or a quick response to even my basic questions and even more complex problems. I also like that our clients/students can sign up for classes on their own and make payments using a secure site.

Cons: I wish the manual covered more material. But the manual leaves off, the customer service covers.

  • Reviewer Source 
  • Reviewed on 2019-08-21
Deborah S.
Chair, Administrative/Infrastructure Committee
Education Management, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-04-22

"ProClass Saved Us Volunteer Time"

Comments: The training and support from ProClass were/are excellent. They were patient in helping us to understand how to set up the software for our needs. We appreciate the updates and new features. Everyone here is so pleased that we made the switch.

Pros: Flexibility: The ability to configure this software to meet our needs, to change the terms used and the thoughtful design has been very helpful to us.
Attendance: the front-end attendance function has saved us countless volunteer hours with our instructor teams.
Query ability: we can pull from the database to answer so many user/management questions.

Cons: The back end is a bit intimidating to learn how to use, although the new version promises an easier user interface. We had big efforts getting our users trained, but now our users really enjoy ProClass.

Vendor Response

by ProClass on 2021-04-28

Thank you for the kind review. We appreciate your feedback and will continue to work to improve ProClass going forward.

  • Reviewer Source 
  • Reviewed on 2021-04-22
Verified Reviewer
Owner
E-Learning, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2021-04-07

"Was for me. Not for me."

Comments: Started off decently, ended almost hostile. Was glad to find a suitable replacement with 6crickets.

Pros: The database ProClass is built upon is very robust. You can manipulate the data in lots of ways, pull reports and ultimately download all your contacts. The ability to email your entire database was invaluable and that feature alone almost kept me with them.

Cons: Customer support was mediocre. Training was a beast and took TONS of time to learn. The rosters were garbage and essentially useless. The cost was at the whim of whatever the owner felt like. So every year the rate increases were always an unpleasant surprise.

Vendor Response

by ProClass on 2021-04-20

Thank you for your review of ProClass.

We appreciate your positive comments about our powerful database and reporting features.

We are pleased that our email and marketing features helped you increase your business and that they were invaluable to you.

As we have had only 1 client ever discontinue ProClass to utilize 6crickets we are aware of your account.

We are confused by your comments regarding support as these were not brought up during your time with us and our attempts to schedule system reviews with you were ignored.

We also regret that the pricing discounts that we provided initially based upon incorrect information provided by your owner could not be maintained given the exponential growth you achieved through the use of ProClass over the 5 years you continued to use us.

We hope that your current solution is working well for you. It is always our desire that each client, current or former, is using the solution that best fits their individual needs.

  • Reviewer Source 
  • Reviewed on 2021-04-07
Peter S.
Registration Consultant (what I call myself)
Primary/Secondary Education, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018-08-21

"ProClass for a Lifelong Learning organization"

Comments: We've invested considerable time and effort in using ProClass because it does what we were looking for, so we're likely to stay with it although we've looked into some alternatives. More responsiveness would be of help - there's too wide a range between good quick answers and ones that are slow or never come. It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

Pros: We needed a system that would handle online registration for a set of courses each semester, with online payment by credit card. Overall it does that quite well. Ease of use is important for our clientele of senior students; it's good but not quite as user-friendly as it could be. Besides the reports that are available to us, it's very helpful to be able to access and download course and student information for further analysis. The feedback from Support about potential registration problems also helps us resolve these problems.

Cons: For us at the administrative end the system is often quirky and not so easy to use. I personally have had to become the organization's expert to help others through it. In an older version we found that people were occasionally charged for a course even though it was already filled. It took us considerable effort to convince ProClass of the problem. The fix was to give people 30 minutes to complete registration; that gave us a new difficulty: because of this "hold" a seat in a popular course, that course could be filled in less than a minute. That's generated lots of complaints by the users. In addition, the flood of registrations at the start means that registration is effectively done in 18 minutes. Our request to give us control of this parameter has fallen on deaf ears, even though this would not be hard to implement. Other requests for improvements that would be helpful for the product have received minimal attention. Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly. We had to tell people to use different email addresses if they ran into this.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018-08-21
Elaine C.
Manager
Arts & Crafts, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020-11-04

"Lots of functions"

Pros: My favorite thing is how many functions this software has. From handling tuition online, to printing out rosters and availability, there’s a function for every aspect of my career so I don’t need to be using multiple softwares in order to run the business.

Cons: My least favorite part about this software is it’s UI/UX. There’s a lot of clicking involved just to do simple things and there are certain bugs that haven’t been fixed that make it a bit difficult to use it seamlessly such as not being able to go back to the main account after sending an email and tuition being off just one cent.

Vendor Response

by ProClass on 2020-11-06

Thank you for the comments Elaine. The bug with the 1 cent in certain split tuition charges was corrected several versions ago so if you are still seeing this please contact support so that they can address any accounts where this may have occurred.

Regarding the UI/ UX your comments are appreciated and we have been working hard to eliminated additional clicks and make the UI as easy to use as possible. By using the return icon in the top menu after sending an email you can return directly to the account or prior screen in a single click.

If you need assistance on anything or are interested in any of the recent updates please contact us so that we can schedule a site review with you to go over ways to improve your experience.

  • Reviewer Source 
  • Reviewed on 2020-11-04