---
description: Learn more about Hook pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hook Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [Hook](/software/1157697/Hook)

# Hook

Canonical: https://www.capterra.ca/software/1157697/Hook

> Cloud-based customer success platform that predicts churn, surfaces health scores, generates account playbooks, and automates.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Hook?

B2B SaaS companies of any size with Customer Success, Renewals, and Revenue Operations teams focused on reducing churn and growing net revenue retention.

## About the vendor

- **Company**: Hook
- **Location**: London, UK
- **Founded**: 2020

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Available Countries**: United Kingdom

## Features

- Customer Engagement Software
- Onboarding Software
- Usage Tracking/Analytics

## Integrations (5 total)

- Agentforce
- Agentforce Sales (formerly Salesforce Sales Cloud)
- Gong
- Salesloft
- Slack

## Support Options

- Email/Help Desk
- Knowledge Base Software

## Category

- [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.capterra.ca/directory/30961/customer-success/software)
- [Product Analytics Tools](https://www.capterra.ca/directory/32915/product-analytics/software)
- [Customer Retention Software](https://www.capterra.ca/directory/34255/customer-retention/software)

## Alternatives

1. [Custify](https://www.capterra.ca/software/190125/custify) — 4.9/5 (135 reviews)
2. [ChurnZero](https://www.capterra.ca/software/157980/churnzero) — 4.7/5 (130 reviews)
3. [Customerscore.io](https://www.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews)
4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4092 reviews)
5. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3062 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1157697/Hook)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10104506/Hook/> |
| en-AE | <https://www.capterra.ae/software/1157697/Hook> |
| en-AU | <https://www.capterra.com.au/software/1157697/Hook> |
| en-CA | <https://www.capterra.ca/software/1157697/Hook> |
| en-GB | <https://www.capterra.co.uk/software/1157697/Hook> |
| en-IE | <https://www.capterra.ie/software/1157697/Hook> |
| en-IL | <https://www.capterra.co.il/software/1157697/Hook> |
| en-IN | <https://www.capterra.in/software/1157697/Hook> |
| en-NZ | <https://www.capterra.co.nz/software/1157697/Hook> |
| en-SG | <https://www.capterra.com.sg/software/1157697/Hook> |
| en-ZA | <https://www.capterra.co.za/software/1157697/Hook> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Hook","description":"Hook is a cloud-based AI platform built for Customer Success teams at B2B SaaS companies. It connects to product usage data, CRM systems, emails, meetings, and support tickets to give CS teams a unified view of every customer account.\n\nTeams use Hook to predict churn and upsell opportunities up to 180 days in advance, automatically generate step-by-step action playbooks for at-risk or high-potential accounts, and automate routine tasks like renewal reminders, adoption nudges, and risk escalations through Slack, email, and CRM triggers.\n\nCustomer health scores combine product behavior and sentiment signals in one place, and natural language querying lets users explore account data without technical skills. Executive-ready revenue insights are surfaced automatically, removing the need for manual reporting.","url":"https://www.capterra.ca/software/1157697/Hook","@id":"https://www.capterra.ca/software/1157697/Hook#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication"},{"@id":"https://www.capterra.ca/software/1157697/Hook#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Hook?","@type":"Question","acceptedAnswer":{"text":"Hook is a cloud-based AI platform built for Customer Success teams at B2B SaaS companies. It connects to product usage data, CRM systems, emails, meetings, and support tickets to give CS teams a unified view of every customer account.Teams use Hook to predict churn and upsell opportunities up to 180 days in advance, automatically generate step-by-step action playbooks for at-risk or high-potential accounts, and automate routine tasks like renewal reminders, adoption nudges, and risk escalations through Slack, email, and CRM triggers.Customer health scores combine product behavior and sentiment signals in one place, and natural language querying lets users explore account data without technical skills. Executive-ready revenue insights are surfaced automatically, removing the need for manual reporting.","@type":"Answer"}},{"name":"Who Uses Hook?","@type":"Question","acceptedAnswer":{"text":"B2B SaaS companies of any size with Customer Success, Renewals, and Revenue Operations teams focused on reducing churn and growing net revenue retention.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1157697/Hook#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/30961/customer-success/software","@type":"ListItem"},{"name":"Hook","position":3,"item":"/software/1157697/Hook","@type":"ListItem"}]}]}
</script>