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What Is OneDesk?
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
Who Uses OneDesk?
Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.
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Reviews of OneDesk
User review with one year of use
Comments: In general terms, it saves work by having two important functionalities in the same software.
Pros:
It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
Cons:
It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
Flexible Application with a Strong Feature Set
Comments: We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
Pros:
We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
Cons:
We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
A complete project management application
Pros:
It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
Cons:
The cost is high if you pay on a monthly basis. It is also difficult to communicate with
A project management solution
Comments: From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
Pros:
One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
Cons:
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Review of about a leading management software
Comments: In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Pros:
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
Cons:
It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
