--- description: Learn more about OneDesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneDesk Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk) # OneDesk Canonical: https://www.capterra.ca/software/115614/onedesk Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/115614/onedesk?page=2) > OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app. > > Verdict: Rated **4.3/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses OneDesk? Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 12 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OneDesk - **Location**: Montreal, Canada - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$11.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Plans start at $12/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, Greek, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Croatia, Curaçao, Czechia, Denmark, Estonia, Finland, France, Germany, Greece and 36 more ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Billing & Invoicing - Budget Management - Budgeting/Forecasting - CRM Software - Change Management Software - Collaboration Tools - Customer Database - Dashboard Software - Feedback Management - File Sharing Software - Gantt/Timeline View - Idea Management Software - Issue Management - Macros/Templated Responses - Milestone Tracking - Multi-Channel Communication - Multiple Projects - Portfolio Management - Prioritization - Progress Tracking - Project Management Software - Project Planning Software - Project Planning/Scheduling - Reporting & Statistics - Reporting/Analytics - Reporting/Project Tracking - Resource Management Software - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Third-Party Integrations - Time & Expense Tracking - Workflow Management Software ## Integrations (16 total) - Box - Dropbox Business - FreshBooks - Gmail - Joomla - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft Teams - QuickBooks Online - Salesforce Sales Cloud - SharePoint Azure AD Connect - Slack - WordPress ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Project Management Software](https://www.capterra.ca/directory/30002/project-management/software) ## Related Categories - [Project Management Software](https://www.capterra.ca/directory/30002/project-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Project Portfolio Management Software](https://www.capterra.ca/directory/30862/project-portfolio-management/software) - [Product Roadmap Software](https://www.capterra.ca/directory/30864/product-roadmap/software) - [Professional Services Automation Software](https://www.capterra.ca/directory/16/professional-services-automation/software) ## Alternatives 1. [monday.com](https://www.capterra.ca/software/147657/monday-com) — 4.6/5 (6038 reviews) 2. [Wrike](https://www.capterra.ca/software/76113/wrike) — 4.4/5 (2998 reviews) 3. [Asana](https://www.capterra.ca/software/120550/asana-pm) — 4.5/5 (13577 reviews) 4. [Planisware Enterprise](https://www.capterra.ca/software/72483/planisware) — 4.1/5 (5 reviews) 5. [ClickUp](https://www.capterra.ca/software/158833/clickup) — 4.6/5 (4585 reviews) ## Reviews ### "The best help desk resource" — 5.0/5 > **Riley** | *May 20, 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The UI layout is quite easy to navigate and allows for customization. It's easy to see which tickets need attention, and there's different status you can give to each one. OneDesk's customer support is also fantastic. Anytime there is an issue, they respond promptly. They even have implemented some of the changes we requested. Great company. It is well worth the money. > > **Cons**: There used to be an issue with the calls not giving our team notifications, but they completely fixed it and even implemented the notification changes we requested. > > Overall, OneDesk has been incredible. I do not regret switching over to this system. The company is great, and everything works very smoothly as intended. ----- ### "A project management solution" — 4.0/5 > **Flor** | *April 10, 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. > > **Cons**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. > > From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. ----- ### "Flexible Application with a Strong Feature Set" — 5.0/5 > **Christine** | *November 8, 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. > > **Cons**: We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. > > We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. ----- ### "A complete project management application" — 4.0/5 > **Verified Reviewer** | *October 21, 2023* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. > > **Cons**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with ----- ### "User review with one year of use" — 5.0/5 > **Magaly** | *August 12, 2023* | Textiles | Recommendation rating: 9.0/10 > > **Pros**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. > > **Cons**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. > > In general terms, it saves work by having two important functionalities in the same software. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/115614/onedesk?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/115614/onedesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data