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WebRezPro

WebRezPro

Canada Local product

What Is WebRezPro?

WebRezPro is a secure, all-in-one cloud property management system that simplifies operations for hotels and motels, multi-property groups, inns, vacation rentals, hostels, and campgrounds. The automated, easy-to-use system saves time and money while boosting direct bookings and improving guest experience. Trusted since 2003, WebRezPro is used by 2000+ properties in 45 countries and is consistently chosen for its flexible features, excellent customer support, and comprehensive data protection.

Who Uses WebRezPro?

Hotels & Motels, Inns, Bed & Breakfasts, Vacation Rentals, Hostels, Campgrounds & RV Parks, Hotel Groups/Chains, Activity Reservations, Lodges, Cabins & Chalets.

WebRezPro Software - Housekeeping Report
WebRezPro Software - Client Map
WebRezPro Software - Dashboard
WebRezPro Software - Booking Engine
WebRezPro Software - Tape Chart

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Reviews of WebRezPro

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.8
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
27%
3
4%
2
1%
Ben
Ben
General Manager & Dog Wrangler in Canada
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

One of the best commercial programs I have ever worked with.

5.0 7 years ago

Comments: Extremely efficient running of a resort.

Pros:

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

Sheila
Owner and Host in Canada
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A much needed tool to manage our reservations professionally and accurately

5.0 3 weeks ago New

Comments: A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP!

Pros:

That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us).

Cons:

No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia.

James
Hotel Manager in Singapore
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use Software

3.0 2 years ago

Pros:

Its easy to set up. There is Interface with the CHannel Manager to get an overall snapshot of the room calender. It is also Easy to Check In and Check out guests.

Cons:

If all rooms are occupied, for me to swap rooms, I will need to do a temporary change of stay date to free up one room, for the move. This creates an extra step. I hope the Development team will provide a 'temporary' unallocated room status for the clerk to temporarily place a room.I also need to Add Credit Card as a Payment type, without having to know the 16 digits to key in. THis is because the guests gives us the physical card to charge. Once we return the physical card back, the print out does not show the full 16 digits. Although we have used Credit Card, we are unable to fill the digits in the system.

David
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

WebRezPro - simple when you need it, capable when you're ready

4.0 2 months ago New

Comments: The team at WebRezPro have been helpful for my property needs.

Pros:

Set up was easy to get started. Integrations are handled professionally. They've been easy to work with and respond quickly to support escalations.

Cons:

Minor annoyances such as requiring mouse clicks instead of allowing keystrokes in some areas, lack of keyboard shortcuts, and pop up windows that interrupt the flow - but not really much worse than other PMS systems I've used.

Albert
Revenue and Group Reservations Manager in Canada
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great product for small operators.

5.0 4 months ago

Comments: Compared to other systems I have worked on, this is easy to use for small hotel operators. It is sophisticated enough to provide the analytics we require, but not so overwhelming that it takes weeks of training to master.

Pros:

It is an easy to use system that can be mastered by even the most inexperienced staff. Training modules are easy to follow and support is very easy to get hold of when needed.

Cons:

When entering several group folios for the same client, it would be good to have a copy feature that copies all of the data in the folio but allows you to change the dates of stay. Having to create rates for every group folio is cumbersome as you are entering the same information over and over.

World Web Technologies Response

3 months ago

Thank you for the positive review and for highlighting WebRezPro's ease of use and effective support. We appreciate your suggestion for a group folio copy feature to simplify repetitive tasks and are exploring ways to implement this improvement. We're glad to hear that our system's functionality and analytics meet the needs of small hotel operators without requiring extensive training. Your feedback is crucial for our ongoing efforts to enhance our services. Thank you for choosing WebRezPro. We're committed to continually improving your experience with our platform.