15 years helping Canadian businesses
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What Is Vtiger CRM?

Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.

Vtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.

Who Uses Vtiger CRM?

Vtiger is perfect for small to medium businesses that have agile sales, customer support, and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction.

Vtiger CRM Software - Conversation Insights
Vtiger CRM Software - Dashboard
Vtiger CRM Software - Kanban View
Vtiger CRM Software - Menu
Vtiger CRM Software - Deal Score

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Reviews of Vtiger CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.2
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paulo
Paulo
Gerente Comercial (Ingeniero de Ventas en Telecomunicaciones) in Bolivia
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use and customizable

5.0 4 years ago

Comments: I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Pros:

Its really easy to use and there are many options to customize the user experience

Cons:

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Carlos
VP of Sales in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Vtiger CRM vs Competition

5.0 4 years ago

Comments: overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Pros:

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Cons:

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Hanane
Freelance in Morocco
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

The great app

4.0 3 weeks ago New

Comments: A very wonderful experience and still like you

Pros:

For ease of use .It offers a range of features for smaller companies

Cons:

A very good application in which there are no downsides

Thomas
CEO in Germany
Industrial Automation, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

QTE Training likes VTiger

3.0 4 years ago

Comments: See section pros

Pros:

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem. Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Cons:

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown. It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

John
Marketing Manager in Australia
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Salesforce Killer

5.0 4 years ago

Comments: I can confidently say implementation of this software has significantly increased the sales and marketing efficiencies of the business in which i have implemented this software.

Pros:

This is an enterprise level ERP package that offers practically every feature of Salesforce, and structured to allow for SME type admins to build this via custom modules and flexible dev environments. It is a highly practical package that allows non-qualified programmers to get the equivalent bespoke style functionality out of the system/

Cons:

Project mangement is clunky. I cant drag/drop task bars in the gantt chart. the reality is i need to use smartsheet to get the flexibility i need here, together with the highly useful linking between the subtasks - i.e. STart to start lines the task bars from the start. End-to-Start is the typical 'cant start task 2 until task 1 is finished', plus the multiple day delays and advancement options with these relationships