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VIZOR IT Asset Management
What Is VIZOR IT Asset Management?
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.
Who Uses VIZOR IT Asset Management?
VIZOR is for users who want the provision of effective infrastructure and end-user support. The target needs identification, management and resolution of incidents and problems.
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Reviews of VIZOR IT Asset Management
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ITSM Evaluation of Vizor Helpdesk
Comments: During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.
Pros:
List of strong points: Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.
Cons:
It is not always very clear what is standard and what can be done via integration services from the Vizor company.
