---
description: Learn more about SAP Engagement Cloud (formerly SAP Emarsys) pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Engagement Cloud (formerly SAP Emarsys) Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/6/marketing-automation/software) > [SAP Engagement Cloud (formerly SAP Emarsys)](/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys)

# SAP Engagement Cloud (formerly SAP Emarsys)

Canonical: https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys

> Cloud-based omnichannel customer engagement platform for executing personalized campaigns across email, SMS, and mobile.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses SAP Engagement Cloud (formerly SAP Emarsys)?

Mid-market to global enterprise brands in retail, e-commerce, travel, consumer products, media, sports, utilities, and B2B industries.

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Chinese, Czech, English, French, German, Korean, Polish, Portuguese, Russian, Spanish, Turkish
- **Available Countries**: Germany

## Features

- Campaign Management Software
- Marketing Automation Software

## Integrations (24 total)

- Adobe Commerce (formerly Magento Commerce)
- Algonomy Customer Data Platform
- Amazon Redshift
- Amazon Simple Storage Service (S3)
- Annex Cloud Loyalty Experience Platform
- Antavo
- Burst SMS
- Channable
- Cloud-Based Customer Data Platform (CDP)
- Coveo
- Email Validation
- Facebook
- Genesys Cloud CX
- Google BigQuery Data Transfer Service
- Instagram for Business

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Marketing Automation Software](https://www.capterra.ca/directory/6/marketing-automation/software)

## Related Categories

- [Marketing Automation Software](https://www.capterra.ca/directory/6/marketing-automation/software)
- [Transactional Email Software](https://www.capterra.ca/directory/31564/transactional-email/software)
- [Mobile Marketing Software](https://www.capterra.ca/directory/31308/mobile-marketing/software)
- [Customer Loyalty Software](https://www.capterra.ca/directory/10031/customer-loyalty/software)
- [Marketing Analytics Software](https://www.capterra.ca/directory/31018/marketing-analytics/software)

## Alternatives

1. [Klaviyo](https://www.capterra.ca/software/156699/klaviyo) — 4.6/5 (539 reviews)
2. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6999 reviews)
3. [Jira](https://www.capterra.ca/software/19319/jira) — 4.4/5 (15489 reviews)
4. [HubSpot Marketing Hub](https://www.capterra.ca/software/171840/hubspot-marketing) — 4.5/5 (6256 reviews)
5. [Brevo Marketing Platform](https://www.capterra.ca/software/132996/brevo) — 4.6/5 (3521 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10059459/SAP-Engagement-Cloud-formerly-SAP-Emarsys/> |
| en-AE | <https://www.capterra.ae/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-AU | <https://www.capterra.com.au/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-CA | <https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-GB | <https://www.capterra.co.uk/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IE | <https://www.capterra.ie/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IL | <https://www.capterra.co.il/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IN | <https://www.capterra.in/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-NZ | <https://www.capterra.co.nz/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-SG | <https://www.capterra.com.sg/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-ZA | <https://www.capterra.co.za/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"SAP Engagement Cloud (formerly SAP Emarsys)","description":"SAP Engagement Cloud is a cloud-based customer engagement platform that helps businesses manage sales activities, service requests, and customer interactions in one place. Teams use it to track leads, handle support tickets, and coordinate customer communications across channels like email, phone, and chat.\n\nSAP Engagement Cloud gives businesses a central view of customer data, helping sales and service teams respond quickly and consistently. Core features include contact management, opportunity tracking, case management, and reporting dashboards.\n\nSAP Engagement Cloud is best suited for midsize to large businesses in industries such as retail, manufacturing, and professional services that need to align their sales and customer service operations.","url":"https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys","@id":"https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication"},{"@id":"https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is SAP Engagement Cloud (formerly SAP Emarsys)?","@type":"Question","acceptedAnswer":{"text":"SAP Engagement Cloud is a cloud-based customer engagement platform that helps businesses manage sales activities, service requests, and customer interactions in one place. Teams use it to track leads, handle support tickets, and coordinate customer communications across channels like email, phone, and chat.SAP Engagement Cloud gives businesses a central view of customer data, helping sales and service teams respond quickly and consistently. Core features include contact management, opportunity tracking, case management, and reporting dashboards.SAP Engagement Cloud is best suited for midsize to large businesses in industries such as retail, manufacturing, and professional services that need to align their sales and customer service operations.","@type":"Answer"}},{"name":"Who Uses SAP Engagement Cloud (formerly SAP Emarsys)?","@type":"Question","acceptedAnswer":{"text":"Mid-market to global enterprise brands in retail, e-commerce, travel, consumer products, media, sports, utilities, and B2B industries.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Marketing Automation Software","position":2,"item":"/directory/6/marketing-automation/software","@type":"ListItem"},{"name":"SAP Engagement Cloud (formerly SAP Emarsys)","position":3,"item":"/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys","@type":"ListItem"}]}]}
</script>
