---
description: Learn more about ResolveCX pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ResolveCX Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [ResolveCX](/software/1113213/ResolveCX)

# ResolveCX

Canonical: https://www.capterra.ca/software/1113213/ResolveCX

> ResolveCX is AI-powered software that routes tickets, tracks SLAs, and automates workflows to help teams resolve issues quickly.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses ResolveCX?

Mid-Market \&amp; Enterprise &#10;B2B Businesses&#10;Large Organizations

## About the vendor

- **Company**: ResolveCX Global

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software)

## Alternatives

1. [InvGate Service Management](https://www.capterra.ca/software/133392/service-desk) — 4.6/5 (108 reviews)
2. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2215 reviews)
3. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (794 reviews)
4. [QualityQuest](https://www.capterra.ca/software/136111/compliancequest) — 4.6/5 (112 reviews)
5. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3471 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1113213/ResolveCX)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10057712/ResolveCX/> |
| en-AE | <https://www.capterra.ae/software/1113213/ResolveCX> |
| en-AU | <https://www.capterra.com.au/software/1113213/ResolveCX> |
| en-CA | <https://www.capterra.ca/software/1113213/ResolveCX> |
| en-GB | <https://www.capterra.co.uk/software/1113213/ResolveCX> |
| en-IE | <https://www.capterra.ie/software/1113213/ResolveCX> |
| en-IL | <https://www.capterra.co.il/software/1113213/ResolveCX> |
| en-IN | <https://www.capterra.in/software/1113213/ResolveCX> |
| en-NZ | <https://www.capterra.co.nz/software/1113213/ResolveCX> |
| en-SG | <https://www.capterra.com.sg/software/1113213/ResolveCX> |
| en-ZA | <https://www.capterra.co.za/software/1113213/ResolveCX> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"ResolveCX","description":"ResolveCX is ticket management software that enhances case resolution workflows with AI automation and governance. It uses an AI rules engine to manage tickets from intake to closure, focusing on resolution rather than status tracking. AI routing automatically assigns tickets to the right queue, agent, and SLA tier. Real-time SLA prediction alerts teams to potential breaches. Root-cause analysis on reopened tickets helps identify recurring issues. Sentiment-based routing directs high-frustration cases to specialized teams. Automated complaint classification assigns categories and suggests responses. An omnichannel inbox consolidates communications from email, web chat, and messaging platforms, maintaining complete customer history. Intelligent segmentation routes VIP, Enterprise, and SMB customers based on configured rules. ResolveCX complies with ISO 27001 and ISO 9001 standards and supports FCA, GDPR, and HIPAA regulatory requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/221d243f-cdfa-4ff4-9fb9-88ca8ebce01a.png","url":"https://www.capterra.ca/software/1113213/ResolveCX","@id":"https://www.capterra.ca/software/1113213/ResolveCX#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"@id":"https://www.capterra.ca/software/1113213/ResolveCX#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is ResolveCX?","@type":"Question","acceptedAnswer":{"text":"ResolveCX is ticket management software that enhances case resolution workflows with AI automation and governance. It uses an AI rules engine to manage tickets from intake to closure, focusing on resolution rather than status tracking. AI routing automatically assigns tickets to the right queue, agent, and SLA tier. Real-time SLA prediction alerts teams to potential breaches. Root-cause analysis on reopened tickets helps identify recurring issues. Sentiment-based routing directs high-frustration cases to specialized teams. Automated complaint classification assigns categories and suggests responses. An omnichannel inbox consolidates communications from email, web chat, and messaging platforms, maintaining complete customer history. Intelligent segmentation routes VIP, Enterprise, and SMB customers based on configured rules. ResolveCX complies with ISO 27001 and ISO 9001 standards and supports FCA, GDPR, and HIPAA regulatory requirements.","@type":"Answer"}},{"name":"Who Uses ResolveCX?","@type":"Question","acceptedAnswer":{"text":"Mid-Market & Enterprise B2B BusinessesLarge Organizations","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1113213/ResolveCX#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"ResolveCX","position":3,"item":"/software/1113213/ResolveCX","@type":"ListItem"}]}]}
</script>
