What Is Network for Good?Reach your fundraising goals, connect with supporters, and advance your mission with Network for Good's all-in-one fundraising software. Built for small and growing nonprofits, only Network for Good is designed to help you become a better fundraiser. Get donor management, powerful communication tools, online fundraising features, and more—all in one integrated software. Plus, our best-in-class onboarding, customer service, and data migration are always included.
Who Uses Network for Good?
Network for Good helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.
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Reviews of Network for Good
Network for Good
Comments: Our overall experience with Network for Good is very positive. We usually send a physical newsletter out in summer, but we just had too much on our plate this summer. Network for Good allowed us to make the decision to pivot and I was able to put together an email blast in far less time and without the expense of the mailing.
In my role as executive director I like to know a lot of metrics. Network for Good provides a wide range of reporting options allowing me to hone in on exactly what I am looking for. I also appreciate that I can create my own tasks, enter notes on recent donor interactions and even upload images of thank you notes I have sent to donors. This is especially helpful before I make the next contact. I can look up the note and be reminded that I spoke to a donor and they told me they have 3 cats. The next time I call them I can say, "oh, and how are the cats doing." It really helps to personalize and tailor the interaction.
I am disappointed that to fully utilize all of the new additional features we have to pay for the elite version. It is cost prohibitive for us as a small animal shelter on a limited budget. We recently mapped our Network for Good with Quickbooks online. This has reduced a lot of redundancy, but a con is that I lose visibility to some detail so still have to go into both systems if I need to see the detail.
Network for Good Response
Hi Cindy, Thanks for the review! It's exciting to hear about all the ways our software has helped your nonprofit achieve its goals and personalize your relationships with your donors. It means a lot that you've taken the time to review us. I will forward these onto our product team to hear your feedback. These comments help us continually improve! Kathleen
Excellent nonprofit Donor software
Comments: We have the best customer service representative, she is always kind in a great mood when we call her and is very calm when we ask 1 million questions because we still don’t understand what we’re doing. However, after a minute or two or several, we have a new skill and a new way to reach our donors.
The ease of use, they offer a webinars if you don’t understand a certain option they offer, the chat in chat box, and you can always call and speak to a person which is rare these days!
Honestly, it has nothing to do with the software and more with the lack of ours in a day to utilize all of the aspects this product offers.
Good value, great functionality
Comments: I am very satisfied with the product so far. My team sees the value in it and we are able to justify the cost even as a small non-profit because of the value it provides us as a donation platform and advanced CRM.
I love the ability to send videos to a donor by recording and personalizing the message all within the platform. I had spent a lot of time in the past trying to find a third party to host these features and could not find anything as simple or integrated as this. The custom reports and groups are very easy to create and help to organize our data well. The user experience is great -- it was much easier to learn and then to teach my team than other softwares like SalesForce. I like that the appearance is simple and clean. We really appreciated the assistance with data migration from our old software.
I wish that for the price it included a dedicated support representative instead of the ticketing system they have in place. The response time is usually good but I prefer being able to ask someone for help that I already have a relationship with. I also wish there was a bit more technical help -- like a 30 minute one-on-one live virtual tutorial -- with onboarding items like mapping with Quickbooks or setting up the email domains. We are a small team and none of us are trained in IT support. Reading the help articles only helps so much. The last thing I will mention is that I receive a lot of automated emails from multiple people on their team and it becomes a bit overwhelming especially in the beginning of learning the new technology.
The Go to for Fundraising Softwares
Comments: I would highly recommend NFG to anyone looking to have an easy way to accept online gifts or tickets for events and keep track of their donors, including communications. NFG has saved us valuable time and money. The customer service team is wonderful and always there to help with any questions or concerns. It is easy to migrate data to NFG, and a team is there with you every step of the way.
NFG is truly an all-in-one software for nonprofit database, donation, and communications. No more trying to integrate with multiple softwares. NFG makes it easy to group supporters/donors and segment communications.
NFG is constantly integrating new ideas and upgrades to its software. I would like to be able to easily group contacts who have started peer campaigns but that is not an option at this time. There isn't a volunteer database, sign-up side to this software.
Network for Good Response
5 months ago
Hi Jenn, Thanks for the review! We're excited to receive this feedback because it means we're accomplishing our mission of helping nonprofits grow their good. We'll share your comments with our product team and use it to help us continually improve. Thanks so much for being a Network for Good customer! Keep doing awesome things :) Kathleen
Doing GOOD with Network for Good
Comments: The jumpstart onboarding process, which we're receiving as grant recipients from the Virginia G. Piper Charitable Trust, is amazing. We know this is why we've been able to implement so many of the capabilities of the program so quickly. Our fundraising coach, [ Sensitive Content ], is an excellent match for us. We appreciate his expertise and guidance!
The interface is absolutely beautiful. We appreciate the intuitive aspects of working within the system, such as the pre-designed templates, the prompts, household linking, and customer service. We are already seeing an improvement in our communications and in our day-to-day fundraising. The video message that we can personalize and send in real time to a recent donor is a huge hit. People love that. Our newsletters look really nice when sent through NFG. It's a great product.
Creating donor contact cards with same names, within the same household, is challenging. We have to "trick" the system so that it allows us to create both cards and link them to the same household. We learned the hard way that when we send text message blasts, if the phone number is utilized by multiple people, that's how many times the text is sent to the same phone number. We serve children. Oftentimes, the phone numbers we collect on their behalf, are their parent's phone numbers. We've learned that we cannot store those numbers with the contact cards of our students. It's challenging to figure out how to send separate year-end giving reports to couples who have given separately, but share the same email. We chose to email the report to one of the people and mail via USPS the report to the other person. We also learned that only one person can be tied to any particular email, or multiple copies of the newsletter will be received.