17 years helping Canadian businesses
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Bonterra Guided Fundraising
What Is Bonterra Guided Fundraising?
Track and measure supporter activity and fundraising efforts all in one place with clear, simple visuals and charts.
Who Uses Bonterra Guided Fundraising?
Bonterra Guided Fundraising (formerly Network for Good) helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.
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Bonterra Guided Fundraising
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Reviews of Bonterra Guided Fundraising
Alternatives Considered:
Good donor software
Comments: Network for Good is a vast improvement over our previous donor software. It has streamlined our donations process, clean our data, allowed us to increase monthly giving and have a more robust reporting process.
Pros:
Network for Good has an easy to use reports and filters with it’s own built in email platform. They have great, easily accessible customer service. It works great as a donor database and processor.
Cons:
I would like the ability to change the format of our donation page (s). While NFG is not a CRM, it would still be helpful to be able to use the groups function more fully.
Alternatives Considered:
Your Nonprofit Would Be Successful If You.....
Comments: My overall experience has been great. I like the fact that the onboarding process was straight forward and easy to understand. Our nonprofit the H-Town Dream Center now has everything it needs in one place. All of our campaigns from donations, email, text, fundraising, events, auctions, and live streams are all under one dashboard which makes tracking everything that much easier! Your nonprofit would be successful if you were to use "Network for Good" now known as "Bonterra"!
Pros:
I liked that it was straight forward and easy to understand.
Cons:
I would like to see different layouts available for the events pages and how the buttons look.
To stay with NFG or not to stay... this is the question
Comments: No
Pros:
I’ve enjoyed the variety of the e-blast templates. I’ve recently had a very good experience w/ Customer Solutions Specialist, Lenny Wrigley who helped me troubleshoot a very urgent request for one of my donors.
Cons:
The poor communication between the NFG Team and the customers paying for the services. One example was NFG changing e-mail servers and not warning the good paying customers. We lost a lot of communication with our donors the day before # givingtuesday
Bonterra Response
7 years ago
Hi Katy, Thanks for sharing your feedback about your great experience with our support team member, Lenny! Regarding poor communication with our customers: Thank you for sharing your frank feedback. Hearing from customers is how we make improvements. Speaking of improvements... We're constantly evolving our customer communication and outreach every week. We are working on some team restructuring which will allow us to have better 1:1 as well as more streamlined mass communication with our donor management customers. Furthermore, our customer marketing manager and product manager have started to put together product update notes and we share them at least once a month (when the notes are released they will be the first thing you see when you log in to the donor management system. Various product updates are also included in the customer version of our weekly Tips Newsletter). We're also increasing the number of customer webinars we provide to share strategy ideas, details on product improvements, as well as an open Q&A time with our customer base. We hope you can join us for as many webinars are you are able! Our team has fixed the issue that delayed some of our customers' email sends that were scheduled around #GivingTuesday. We apologize for our system sending these emails much later than they were scheduled for. Our team identified and fixed the issue after this experience: We have more dedicated servers at the ready to support a large volume of emails being sent through our system at once. Because of feedback from customers like you, we worked quickly to make this improvement before the biggest three giving days of the year (Dec 29,30,31) and we had very few timing issues with email sends after we made this improvement. If you ever have product feedback or questions for us, you can always reach the team (and most likely Lenny!) by clicking the blue dot to open up the messaging tool in your donor management system. We look forward to hearing from you!
Titusville Alumni Association
Comments: Highly effective donor management program that meets and exceeds all of our alumni management needs.
Pros:
From the beginning of our query to Bonterra / Network For Good, upon a referral from another local nonprofit, I was impressed with the thoroughness of details, the responsive customer service, the initial training, and questions are always answered. The flexibility of the program works beautifully for our needs.
Cons:
I have yet to find something that isn't working well for us! Great experience all around!
Alternatives Considered:
Not happy with new way of providing customer service
Comments: When I first obtain NFG services I was met by a friendly staff and the experts were able to help me navigate through work processes. Now when I call there is chat and other features that takes you to reporting to take extremely longer than normal.
Pros:
Prior to switch from NFG to this Customer Service was direct.
Cons:
Not able to speak to a live representative right away. Longer wait times.
