---
description: Learn more about CCIP pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CCIP Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CCIP](/software/1110565/CCIP)

# CCIP

Canonical: https://www.capterra.ca/software/1110565/CCIP

> CCIP is contact center software that integrates AI with enterprise data to enable intelligent, contextual customer interactions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses CCIP?

Mid-size to large enterprise contact centers across Healthcare, Banking, Insurance, Automotive, and Retail looking to integrate CCaaS platforms with backend CRM and core enterprise systems.

## About the vendor

- **Company**: NovelVox
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: NovelVox CCIP pricing is customized based on deployment model (Cloud/On-Premise), required backend system integrations, and agent/channel volume. Contact sales for a custom quote.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- Call Routing
- IVR

## Integrations (26 total)

- Amazon Connect
- Athena
- Athena
- Athena
- Athena AI
- CDK Global
- Dialpad
- Epic
- Epic
- Fiserv
- Five9
- Freshdesk
- Genesys
- Guidewire
- Health Cloud

... and 11 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

## Alternatives

1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (467 reviews)
2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (330 reviews)
3. [CallTools](https://www.capterra.ca/software/149510/call-center-software) — 4.8/5 (156 reviews)
4. [Shelf](https://www.capterra.ca/software/146524/shelf) — 4.8/5 (106 reviews)
5. [Dialpad Ai Contact Center](https://www.capterra.ca/software/1000762/dialpad-contact-center) (0 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1110565/CCIP)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10055101/CCIP/> |
| en-AE | <https://www.capterra.ae/software/1110565/CCIP> |
| en-AU | <https://www.capterra.com.au/software/1110565/CCIP> |
| en-CA | <https://www.capterra.ca/software/1110565/CCIP> |
| en-GB | <https://www.capterra.co.uk/software/1110565/CCIP> |
| en-IE | <https://www.capterra.ie/software/1110565/CCIP> |
| en-IL | <https://www.capterra.co.il/software/1110565/CCIP> |
| en-IN | <https://www.capterra.in/software/1110565/CCIP> |
| en-NZ | <https://www.capterra.co.nz/software/1110565/CCIP> |
| en-SG | <https://www.capterra.com.sg/software/1110565/CCIP> |
| en-ZA | <https://www.capterra.co.za/software/1110565/CCIP> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"CCIP","description":"CCIP is a contact center integration platform that connects AI systems with enterprise data to deliver intelligent customer experiences. The platform integrates IVR systems, virtual assistants, chatbots, and digital channels with electronic health record systems such as Epic and Oracle Health, banking platforms such as Jack Henry and Fiserv, CRM systems, and other business applications. This enables AI-driven self-service through real-time data access for personalized responses. CCIP offers REST APIs for standardized connectivity and MCP servers for advanced AI orchestration, supporting multi-step workflows. With prebuilt connectors for applications, the platform reduces deployment complexity and enables AI agents to perform backend actions such as updating records and triggering workflows. Flexible deployment options include on-premises, cloud, or hybrid setups. The platform maintains compliance with HIPAA, PCI-DSS, and GDPR standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ab55ec3a-21dd-4982-ba90-89da563bcb71.png","url":"https://www.capterra.ca/software/1110565/CCIP","@id":"https://www.capterra.ca/software/1110565/CCIP#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows on premise"},{"@id":"https://www.capterra.ca/software/1110565/CCIP#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is CCIP?","@type":"Question","acceptedAnswer":{"text":"CCIP is a contact center integration platform that connects AI systems with enterprise data to deliver intelligent customer experiences. The platform integrates IVR systems, virtual assistants, chatbots, and digital channels with electronic health record systems such as Epic and Oracle Health, banking platforms such as Jack Henry and Fiserv, CRM systems, and other business applications. This enables AI-driven self-service through real-time data access for personalized responses. CCIP offers REST APIs for standardized connectivity and MCP servers for advanced AI orchestration, supporting multi-step workflows. With prebuilt connectors for applications, the platform reduces deployment complexity and enables AI agents to perform backend actions such as updating records and triggering workflows. Flexible deployment options include on-premises, cloud, or hybrid setups. The platform maintains compliance with HIPAA, PCI-DSS, and GDPR standards.","@type":"Answer"}},{"name":"Who Uses CCIP?","@type":"Question","acceptedAnswer":{"text":"Mid-size to large enterprise contact centers across Healthcare, Banking, Insurance, Automotive, and Retail looking to integrate CCaaS platforms with backend CRM and core enterprise systems.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1110565/CCIP#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"CCIP","position":3,"item":"/software/1110565/CCIP","@type":"ListItem"}]}]}
</script>