---
description: Learn more about SupportLayer pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SupportLayer Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SupportLayer](/software/1094573/SupportLayer)

# SupportLayer

Canonical: https://www.capterra.ca/software/1094573/SupportLayer

> SupportLayer is helpdesk software with SLAs, roles, and live chat — every feature included, no tiers. From $12/agent. First agent free.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SupportLayer?

SupportLayer caters to IT helpdesks, operations teams, customer support departments, service managers, administrators, and organizations managing internal or external requests with SLAs.

## About the vendor

- **Company**: Xegen

## Commercial Context

- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: First agent is always free\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Netherlands, New Zealand, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Collaboration Tools

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3427 reviews)
2. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews)
3. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1782 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.ca/software/86962/bomgar) — 4.6/5 (2010 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1094573/SupportLayer)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10039937/SupportLayer/> |
| en-AE | <https://www.capterra.ae/software/1094573/SupportLayer> |
| en-AU | <https://www.capterra.com.au/software/1094573/SupportLayer> |
| en-CA | <https://www.capterra.ca/software/1094573/SupportLayer> |
| en-GB | <https://www.capterra.co.uk/software/1094573/SupportLayer> |
| en-IE | <https://www.capterra.ie/software/1094573/SupportLayer> |
| en-IL | <https://www.capterra.co.il/software/1094573/SupportLayer> |
| en-IN | <https://www.capterra.in/software/1094573/SupportLayer> |
| en-NZ | <https://www.capterra.co.nz/software/1094573/SupportLayer> |
| en-SG | <https://www.capterra.com.sg/software/1094573/SupportLayer> |
| en-ZA | <https://www.capterra.co.za/software/1094573/SupportLayer> |

-----

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