---
description: Learn more about VirtualText pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VirtualText Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [VirtualText](/software/1084848/VirtualText)

# VirtualText

Canonical: https://www.capterra.ca/software/1084848/VirtualText

> Live chat platform that helps businesses combine SMS, MMS, and webchat in one shared inbox with AI assistance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: VirtualPBX
- **Location**: San Jose, US
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- Automated Responses
- Autoresponders
- Chat/Messaging
- Chatbot Software
- Customer Support Software
- Customizable Branding
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Pre-Configured Bot
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Transcripts/Chat History

## Integrations (3 total)

- Pipedrive
- Shopify
- Stripe

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.ca/directory/31596/conversational-ai-platform/software)
- [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Fin](https://www.capterra.ca/software/1077853/Fin) — 4.6/5 (14 reviews)
4. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.8/5 (5 reviews)
5. [SparrowDesk](https://www.capterra.ca/software/1080629/SparrowDesk) (0 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1084848/VirtualText)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10035962/VirtualText/> |
| en-AE | <https://www.capterra.ae/software/1084848/VirtualText> |
| en-AU | <https://www.capterra.com.au/software/1084848/VirtualText> |
| en-CA | <https://www.capterra.ca/software/1084848/VirtualText> |
| en-GB | <https://www.capterra.co.uk/software/1084848/VirtualText> |
| en-IE | <https://www.capterra.ie/software/1084848/VirtualText> |
| en-IL | <https://www.capterra.co.il/software/1084848/VirtualText> |
| en-IN | <https://www.capterra.in/software/1084848/VirtualText> |
| en-NZ | <https://www.capterra.co.nz/software/1084848/VirtualText> |
| en-SG | <https://www.capterra.com.sg/software/1084848/VirtualText> |
| en-ZA | <https://www.capterra.co.za/software/1084848/VirtualText> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"VirtualText","description":"VirtualText is a business messaging solution that helps teams combine SMS, MMS, and webchat into a shared inbox with integrated intelligence capabilities. The platform preserves conversation history and context across communication channels, maintaining continuity in customer interactions.\n\nVirtualText includes collaboration tools for seamless handoffs between team members, sentiment analysis for message prioritization, and AI agents that extend availability during off-hours. The system offers playbooks for guiding customer interactions, contact syncing with platforms, such as Stripe and Shopify, and webhook functionality for workflow automation.\n\nAdditional features include number sharing across team members, message history that maintains singular conversation threads, and simple registration for businesses sending text messages to contacts in the USA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/709b09d5-51cc-4ead-b168-a5ef78a1664d.png","url":"https://www.capterra.ca/software/1084848/VirtualText","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/1084848/VirtualText#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/1084848/VirtualText#faqs","mainEntity":[{"name":"What Is VirtualText?","@type":"Question","acceptedAnswer":{"text":"VirtualText is a business messaging solution that helps teams combine SMS, MMS, and webchat into a shared inbox with integrated intelligence capabilities. The platform preserves conversation history and context across communication channels, maintaining continuity in customer interactions.VirtualText includes collaboration tools for seamless handoffs between team members, sentiment analysis for message prioritization, and AI agents that extend availability during off-hours. The system offers playbooks for guiding customer interactions, contact syncing with platforms, such as Stripe and Shopify, and webhook functionality for workflow automation.Additional features include number sharing across team members, message history that maintains singular conversation threads, and simple registration for businesses sending text messages to contacts in the USA.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"VirtualText","position":3,"item":"/software/1084848/VirtualText","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/1084848/VirtualText#breadcrumblist"}]}
</script>