---
description: Learn more about SuccessKPI pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SuccessKPI Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [SuccessKPI](/software/1082660/SuccessKPI)

# SuccessKPI

Canonical: https://www.capterra.ca/software/1082660/SuccessKPI

> Contact center quality assurance solution that helps bsuinesses manage workforce, speech analytics, agent coaching, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses SuccessKPI?

SuccessKPI serves contact centers, government agencies, financial services, retail and ecommerce, healthcare, travel and hospitality, software and technology, and BPO providers.

## About the vendor

- **Company**: SuccessKPI

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar and 49 more

## Features

- Activity Dashboard
- Agent Interface
- Call Recording Software
- Customer Experience Management
- Employee Coaching Tools
- Employee Scheduling Software
- Feedback Management
- For Call Centers
- KPI Monitoring
- Labor Forecasting
- Multi-Channel Communication
- Multiple Scoring Models
- Performance Metrics
- Process/Workflow Automation
- Quality Management Software
- Queue Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Integrations (4 total)

- AWS Lambda
- Five9
- Genesys Cloud CX
- Zoom Contact Center

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.ca/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.ca/directory/33415/contact-center-quality-assurance/software)
- [Call Centre Workforce Management Software](https://www.capterra.ca/directory/32607/call-center-workforce-management/software)
- [Speech Analytics Software](https://www.capterra.ca/directory/32258/speech-analytics/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [CallAI](https://www.capterra.ca/software/1051183/callai) — 4.7/5 (7 reviews)
3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews)
5. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (732 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1082660/SuccessKPI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10034411/SuccessKPI/> |
| en-AE | <https://www.capterra.ae/software/1082660/SuccessKPI> |
| en-AU | <https://www.capterra.com.au/software/1082660/SuccessKPI> |
| en-CA | <https://www.capterra.ca/software/1082660/SuccessKPI> |
| en-GB | <https://www.capterra.co.uk/software/1082660/SuccessKPI> |
| en-IE | <https://www.capterra.ie/software/1082660/SuccessKPI> |
| en-IL | <https://www.capterra.co.il/software/1082660/SuccessKPI> |
| en-IN | <https://www.capterra.in/software/1082660/SuccessKPI> |
| en-NZ | <https://www.capterra.co.nz/software/1082660/SuccessKPI> |
| en-SG | <https://www.capterra.com.sg/software/1082660/SuccessKPI> |
| en-ZA | <https://www.capterra.co.za/software/1082660/SuccessKPI> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"SuccessKPI","description":"SuccessKPI is a cloud-native workforce engagement management platform that helps businesses use AI and automation to transform customer experiences. It provides contact center insights, speech and text analytics, quality management, workforce management, and the Playbook Builder tool.\n\nBy unifying customer and employee experience data, the platform enhances customer experience with business intelligence capabilities. AI-based analysis delivers real-time insights to empower agents and supervisors. Quality monitoring functionality lets stakeholders modernize evaluations, improving performance and addressing compliance concerns.\n\nWorkforce management includes forecasting, scheduling, and monitoring. The playbook builder allows teams to use generative AI to turn insights into actions for better outcomes. Designed for reliability and compliance, SuccessKPI meets industry standards, such as PCI, SOC2, HIPAA, GDPR, and FedRAMP.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3ef7ecef-dd70-4665-a962-816b8477338a.png","url":"https://www.capterra.ca/software/1082660/SuccessKPI","@id":"https://www.capterra.ca/software/1082660/SuccessKPI#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/software/1082660/SuccessKPI#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is SuccessKPI?","@type":"Question","acceptedAnswer":{"text":"SuccessKPI is a cloud-native workforce engagement management platform that helps businesses use AI and automation to transform customer experiences. It provides contact center insights, speech and text analytics, quality management, workforce management, and the Playbook Builder tool.By unifying customer and employee experience data, the platform enhances customer experience with business intelligence capabilities. AI-based analysis delivers real-time insights to empower agents and supervisors. Quality monitoring functionality lets stakeholders modernize evaluations, improving performance and addressing compliance concerns.Workforce management includes forecasting, scheduling, and monitoring. The playbook builder allows teams to use generative AI to turn insights into actions for better outcomes. Designed for reliability and compliance, SuccessKPI meets industry standards, such as PCI, SOC2, HIPAA, GDPR, and FedRAMP.","@type":"Answer"}},{"name":"Who Uses SuccessKPI?","@type":"Question","acceptedAnswer":{"text":"SuccessKPI serves contact centers, government agencies, financial services, retail and ecommerce, healthcare, travel and hospitality, software and technology, and BPO providers.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1082660/SuccessKPI#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"SuccessKPI","position":3,"item":"/software/1082660/SuccessKPI","@type":"ListItem"}]}]}
</script>