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What Is ConnectWise PSA?

Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.

Who Uses ConnectWise PSA?

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

Where can ConnectWise PSA be deployed?

Cloud-based
On-premise

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise PSA support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Germany, Ireland and 5 others

Languages

English

ConnectWise PSA pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

ConnectWise PSA does not have a free version and does not offer a free trial.

About the vendor

  • ConnectWise
  • Located in Tampa, US
  • Founded in 1982

ConnectWise PSA support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Germany, Ireland and 5 others

Languages

English

ConnectWise PSA videos and images

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ConnectWise PSA video
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Features of ConnectWise PSA

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Asset Tracking Software
  • Backup and Recovery
  • Billing & Invoicing
  • CRM Software
  • Capacity Management
  • Change Management Software
  • Collaboration Tools
  • Configuration Management
  • Contract/License Management
  • Dashboard Software
  • Document Management Software
  • IT Asset Tracking
  • IT Reporting
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Knowledge Management Software
  • Maintenance Scheduling
  • Patch Management Software
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management Software
  • Real-Time Notifications
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Scheduling Software
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Task Management Software
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Workflow Management Software

Alternatives to ConnectWise PSA

Rev.io provides cloud-based billing, CRM, usage, and taxation solutions to communications, MSP, and IoT/wireless service providers.
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
Legally binding electronic signatures at work, at home or on the go.
Create full-featured mobile apps for events and employee communications with our award-winning, budget-friendly mobile app builder.
Accounting tool that provides multi-monitor support and past due stamps through improved cash flow.
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

Reviews of ConnectWise PSA

Average score

Overall
4.1
Ease of Use
3.7
Customer Service
3.7
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jared
Jared
NOC Manager in US
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

CRM for the Best in the Biz!

5.0 5 years ago

Comments: With ConnectWise Manage behind us, we've spent the last 6+ years blazing a trail in our local market. Taking on client for year over year growth. And not enough thanks can be given to the tools that helped us get there. With a friendly (now giant) team behind it, ConnectWise Manage integrates with, and has truly become a standard in the industry. You've been with the rest, now get with the best.

Pros:

ConnectWise Manage has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites - this is THEE tool. Abundant resources to learn the tool exist including certification learning courses. (You're going to want to take them).

Cons:

Interface has been ignored for a long time - its universally uglier than ALL of its competitors. This has been massively improved over the last year and continues to get better as it is finally a focus for them after the many recent developmental hurdles they need to address from the various M&A from the last 4 years. Some more advanced features really require some 'higher' learning to understand and best implement. Thankfully they have many MANY resources for this.

Alternatives Considered: Rev.io and Autotask PSA

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good Ticketing System for MSP and IT companies

4.0 5 years ago

Comments: I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Pros:

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Cons:

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Boosting Productivity with Automated and Centralized Management

5.0 4 weeks ago New

Pros:

ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient.

Cons:

ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration.

Stephen
Stephen
Marketing Executive in UK
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A Solid Company

3.0 2 weeks ago New

Comments: Overall, not bad. plenty of documentation, although some is outdated. I'm familiar with the PSA now, however, each department has its own use case, so be sure to work with the department and apply the correct procedures.

Pros:

I think the ability to have tools under one roof helps to establish the integrations and work processes. The consultation is definitely a must and and helped to aid us throught the transition.

Cons:

The UI design is not great. It needs working on. They bought a lot of products and everything is always in development. I can see the potential, but it's a waiting game.

Mitesh
Mitesh
Senior Executive Business Operations in India
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

ConnetWise - Best for Mid-Range Players

5.0 3 months ago

Pros:

Integration with different software is easy part. Creation of dashboard configuration is easy. Can create multiple workflows.

Cons:

Biggest con is there Help Desk Support system. They does not provide support on Time.