--- description: Learn more about ConnectWise PSA pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.ca/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 277 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 277 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM Software - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard Software - Document Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Auditing - Issue Management - Knowledge Management Software - Maintenance Scheduling - Patch Management Software - Performance Metrics - Prioritization - Problem Management - Project Management Software - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Scheduling Software - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management Software ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.ca/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.ca/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) ## Alternatives 1. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.ca/software/163344/n-sight) — 4.3/5 (200 reviews) 3. [SuperOps](https://www.capterra.ca/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [IT Glue](https://www.capterra.ca/software/170401/itglue) — 4.6/5 (339 reviews) 5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (148 reviews) ## Reviews ### "Integrations, Tie-ins, and Control" — 5.0/5 > **Alex** | *May 20, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. > > **Cons**: Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. > > ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. ----- ### "ConnectWise PSA Product Review" — 5.0/5 > **Kyle** | *May 2, 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Been using it for 8 years now, really great for ticket management, automation, customer support is quick too > > **Cons**: I haven’t found much as of yet. It may be slow at times but doesn’t affect the workflow that much. Although, some features are hard to find at times. > > So far it has been great and will recommend it to anyone. I give it a 10 out of 10 after years of using it. ----- ### "A Powerful Tool with Room to Improve" — 5.0/5 > **Derek** | *May 12, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. > > **Cons**: The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. > > Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. ----- ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *August 5, 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Cons**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "CW PSA is the gold standard" — 5.0/5 > **Joshua** | *June 11, 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: It's a great tool for any Technology Services organization. Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business. > > **Cons**: Workflows do have their own limitations and it requires some foundational knowledge of the system before setup. SLA's only being tied to agreements instead of boards can be a constraint > > Overall I have a positive experience with the tool. It's been the standard for MSPs for years and there's a reason for that. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data