--- description: Learn more about ConnectWise PSA pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.ca/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM Software - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard Software - Document Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Auditing - Issue Management - Knowledge Management Software - Maintenance Scheduling - Patch Management Software - Performance Metrics - Prioritization - Problem Management - Project Management Software - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Scheduling Software - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management Software ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.ca/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.ca/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) ## Alternatives 1. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.1/5 (216 reviews) 2. [SuperOps](https://www.capterra.ca/software/1017782/superopsai) — 4.6/5 (65 reviews) 3. [N-sight RMM](https://www.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [IT Glue](https://www.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (148 reviews) ## Reviews ### "Integrations, Tie-ins, and Control" — 5.0/5 > **Alex** | *May 20, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. > > **Cons**: Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. > > ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. ----- ### "A Powerful Tool with Room to Improve" — 5.0/5 > **Derek** | *May 12, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing. It helped us stay organized and save time with its automation features. > > **Cons**: The project management tools felt a bit clunky and not as user-friendly as the rest of the system. Reporting could also be hard to customize and wasn’t always easy to get the info we needed quickly. > > Overall, ConnectWise PSA has been a solid tool for managing our IT services. It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas like projects and reporting. ----- ### "Boosting Productivity with Automated and Centralized Management" — 5.0/5 > **Verified Reviewer** | *May 25, 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: ConnectWise PSA has been a valuable asset for managing my business operations, offering a single platform to handle project management, ticketing, and billing. The software's automation features have saved me time, allowing me to focus on growing my business. The integrations with other tools have streamlined my workflow, and the reporting functions provide insights to make informed decisions. Overall, ConnectWise PSA has helped me stay organized and efficient. > > **Cons**: ConnectWise PSA's setup can be time-consuming. Be prepared to invest effort in configuration. ----- ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *April 28, 2025* | Security & Investigations | Recommendation rating: 1.0/10 > > **Pros**: There is a large number of things you can do in and use for in PSA. > > **Cons**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *December 12, 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Cons**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.ca/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data