---
description: Learn more about Text pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Text Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Text](/software/1078275/Text-App)

# Text

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> Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
> 
> Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Text?

Ecommerce and online businesses, from small teams to mid-market. Customer service, support, and sales teams of 2–50 agents.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 20 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- CRM Software
- Call Center Management
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Communication Management
- Content Management System (CMS) Software
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Support Software
- Customizable Branding
- Data Security
- Email Management Software
- Engagement Tracking
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Distribution
- Lead Qualification
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- Personalization Software
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Task Automation
- Template Management
- Transcripts/Chat History
- Transfers/Routing
- Visual Analytics
- Workflow Management Software

... and 12 more features

## Integrations (42 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Blog Extension

... and 27 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)
- [Conversational AI Platforms](https://www.capterra.ca/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3414 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18777 reviews)
3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews)
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1777 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1721 reviews)

## Reviews

### "Great LiveChat tool with a sleek rebranding, but a pricey investment" — 5.0/5

> **Samantha** | *April 22, 2026* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms.
> 
> **Cons**: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium.
> 
> Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams.

-----

### "TEXT- Simplifies Support, Speeds Up Everything" — 5.0/5

> **Azeez** | *April 21, 2026* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: The easiness and accessibility of the text. Love the AI mode for the live chat and canned responses for faster reply to the customers. Everything is sorted out and easy to identify and not complicated. Another thing I like is the pre-received text messages which we can from our customers (on what they are typing) to prepare our reply accordingly.
> 
> **Cons**: There is very less that I would say I don't like about text as I have not used any platforms like text and my first impression was that it's impressive. Sometimes helpdesk tickets go to the spam folder so that is one thing which can be fixed maybe.
> 
> The overall experience has been great and awesome. I am in charge of the helpdesk tickets at my workplace and I use text everyday so I have well versed with it's operations now. The smoothness, easy accessibility, clarity is something which I feel takes it to an another level.

-----

### "Great experience with Text" — 5.0/5

> **Coral** | *April 21, 2026* | Education Management | Recommendation rating: 9.0/10
> 
> **Pros**: The best thing about this app is that so many apps are available at one place and its so easy to use and understand. Another best thing is that when a customer is chatting with us, we can see what they are typing and then start forming a reply for them even before they hit send.
> 
> **Cons**: Sometimes it sends important emails to the spam folders and sometimes the notifications start malfunctioning. The chatbot is not fully trained yet.

-----

### "Robust platform with excellent customer support and up-to-date AI features" — 5.0/5

> **Melissa** | *April 27, 2026* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: - Customer support is always helpful, ensuring resolution of issue.
- Regular improvements and extra features, often not costing extra.
> 
> **Cons**: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs.
> 
> Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI.  I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options.  Customer service/support is always top-tier.

-----

### "We love Lukebot" — 5.0/5

> **Yazmin** | *March 24, 2026* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues.
> 
> **Cons**: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar.
> 
> It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs.

-----

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## Links

- [View on Capterra](https://www.capterra.ca/software/1078275/Text-App)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031687/Text-App/> |
| en-AE | <https://www.capterra.ae/software/1078275/Text-App> |
| en-AU | <https://www.capterra.com.au/software/1078275/Text-App> |
| en-CA | <https://www.capterra.ca/software/1078275/Text-App> |
| en-GB | <https://www.capterra.co.uk/software/1078275/Text-App> |
| en-IE | <https://www.capterra.ie/software/1078275/Text-App> |
| en-IL | <https://www.capterra.co.il/software/1078275/Text-App> |
| en-IN | <https://www.capterra.in/software/1078275/Text-App> |
| en-NZ | <https://www.capterra.co.nz/software/1078275/Text-App> |
| en-SG | <https://www.capterra.com.sg/software/1078275/Text-App> |
| en-ZA | <https://www.capterra.co.za/software/1078275/Text-App> |
| fr | <https://www.capterra.fr/software/1078275/Text-App> |
| fr-BE | <https://fr.capterra.be/software/1078275/Text-App> |
| fr-CA | <https://fr.capterra.ca/software/1078275/Text-App> |
| fr-LU | <https://www.capterra.lu/software/1078275/Text-App> |

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