---
description: Learn more about PulseAI360 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PulseAI360 Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [PulseAI360](/software/1077941/PulseAI360)

# PulseAI360

Canonical: https://www.capterra.ca/software/1077941/PulseAI360

> Contact center QA tool that helps businesses analyze customer interactions, monitor agent performance and track sentiment trends.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Trellissoft

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Call Recording Software
- Customer Experience Management
- Employee Coaching Tools
- Feedback Management
- KPI Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Quality Management Software
- Reporting/Analytics
- Third-Party Integrations

## Integrations (2 total)

- LiveVox
- Zoho CRM

## Support Options

- Email/Help Desk

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.ca/directory/33415/contact-center-quality-assurance/software)

## Alternatives

1. [Leaptree Optimize](https://www.capterra.ca/software/1075162/Leaptree-Optimize) — 4.8/5 (12 reviews)
2. [Playvox](https://www.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews)
3. [VQ Online](https://www.capterra.ca/software/1019817/vq-online) — 4.7/5 (18 reviews)
4. [Medallia Agent Connect](https://www.capterra.ca/software/181460/stella-connect) — 4.9/5 (18 reviews)
5. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1077941/PulseAI360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031354/PulseAI360/> |
| en-AE | <https://www.capterra.ae/software/1077941/PulseAI360> |
| en-AU | <https://www.capterra.com.au/software/1077941/PulseAI360> |
| en-CA | <https://www.capterra.ca/software/1077941/PulseAI360> |
| en-GB | <https://www.capterra.co.uk/software/1077941/PulseAI360> |
| en-IE | <https://www.capterra.ie/software/1077941/PulseAI360> |
| en-IL | <https://www.capterra.co.il/software/1077941/PulseAI360> |
| en-IN | <https://www.capterra.in/software/1077941/PulseAI360> |
| en-NZ | <https://www.capterra.co.nz/software/1077941/PulseAI360> |
| en-SG | <https://www.capterra.com.sg/software/1077941/PulseAI360> |
| en-ZA | <https://www.capterra.co.za/software/1077941/PulseAI360> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"PulseAI360","description":"PulseAI360 is a contact center quality assurance solution that utilizes artificial intelligence to analyze customer interactions. The platform monitors calls, providing real-time actionable insights and automated evaluations that help contact centers improve agent performance.\n\nPulseAI360 features AI-generated call summaries, personalized coaching recommendations, compliance monitoring, and custom dashboards that track quality assurance metrics. The system streamlines workflows by automating quality assurance processes, allowing supervisors to focus more time on coaching and mentoring their teams.\n\nAdditionally, the solution offers comprehensive analytics, sentiment trend analysis, and risk detection capabilities while integrating with platforms like LiveVox and Zoho CRM. The platform helps contact centers enhance operational efficiency through automated evaluations and delivers targeted coaching recommendations for continuous agent improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bab1ad46-2980-4039-9222-d8fe3540c24f.png","url":"https://www.capterra.ca/software/1077941/PulseAI360","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/1077941/PulseAI360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/1077941/PulseAI360#faqs","mainEntity":[{"name":"What Is PulseAI360?","@type":"Question","acceptedAnswer":{"text":"PulseAI360 is a contact center quality assurance solution that utilizes artificial intelligence to analyze customer interactions. The platform monitors calls, providing real-time actionable insights and automated evaluations that help contact centers improve agent performance.PulseAI360 features AI-generated call summaries, personalized coaching recommendations, compliance monitoring, and custom dashboards that track quality assurance metrics. The system streamlines workflows by automating quality assurance processes, allowing supervisors to focus more time on coaching and mentoring their teams.Additionally, the solution offers comprehensive analytics, sentiment trend analysis, and risk detection capabilities while integrating with platforms like LiveVox and Zoho CRM. The platform helps contact centers enhance operational efficiency through automated evaluations and delivers targeted coaching recommendations for continuous agent improvement.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"PulseAI360","position":3,"item":"/software/1077941/PulseAI360","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/1077941/PulseAI360#breadcrumblist"}]}
</script>
