---
description: Learn more about Emojot CCM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Emojot CCM Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Emojot CCM](/software/1077730/Emojot-CCM)

# Emojot CCM

Canonical: https://www.capterra.ca/software/1077730/Emojot-CCM

> Complaints management tool that helps businesses capture, analyze, and resolve customer complaints via multiple communication channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Emojot CCM?

Small and medium-sized enterprises (SMEs) \&amp; Industries with a strong focus on customer centricity, such as retail, hospitality, healthcare, finance, and telecommunications.

## About the vendor

- **Company**: Emojot
- **Location**: San Jose, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$50.00
- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Collaboration Tools
- Dashboard Software
- Feedback Management
- Interaction Tracking
- Issue Tracking Software
- Multi-Channel Data Collection
- Negative Feedback Management
- Prioritization
- Reporting/Analytics
- Surveys & Feedback

## Integrations (1 total)

- HubSpot CRM

## Support Options

- Email/Help Desk
- Knowledge Base Software

## Category

- [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

## Alternatives

1. [ComplianceQuest](https://www.capterra.ca/software/136111/compliancequest) — 4.6/5 (110 reviews)
2. [HappyFox Help Desk](https://www.capterra.ca/software/83211/happyfox) — 4.6/5 (92 reviews)
3. [Everest](https://www.capterra.ca/software/127551/everest) — 5.0/5 (1 reviews)
4. [QT9 QMS](https://www.capterra.ca/software/97557/qt9-quality-management) — 4.8/5 (117 reviews)
5. [InvGate Service Management](https://www.capterra.ca/software/133392/service-desk) — 4.6/5 (108 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1077730/Emojot-CCM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031145/Emojot-CCM/> |
| en-AE | <https://www.capterra.ae/software/1077730/Emojot-CCM> |
| en-AU | <https://www.capterra.com.au/software/1077730/Emojot-CCM> |
| en-CA | <https://www.capterra.ca/software/1077730/Emojot-CCM> |
| en-GB | <https://www.capterra.co.uk/software/1077730/Emojot-CCM> |
| en-IE | <https://www.capterra.ie/software/1077730/Emojot-CCM> |
| en-IL | <https://www.capterra.co.il/software/1077730/Emojot-CCM> |
| en-IN | <https://www.capterra.in/software/1077730/Emojot-CCM> |
| en-NZ | <https://www.capterra.co.nz/software/1077730/Emojot-CCM> |
| en-SG | <https://www.capterra.com.sg/software/1077730/Emojot-CCM> |
| en-ZA | <https://www.capterra.co.za/software/1077730/Emojot-CCM> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Emojot CCM","description":"Emojot CCM is a customer feedback management solution that transforms traditional complaint handling into a proactive process through AI technology. The system captures feedback across multiple channels including email, SMS, social media, and QR codes using emotion sensors and sentiment analysis.\n\nEmojot CCM features complaint logging, ticket management, real-time monitoring, smart escalations, and analytics that provide actionable insights to identify trends and root causes of customer dissatisfaction. The platform includes EmoSight, a predictive AI tool that monitors complaints to uncover drivers of dissatisfaction while integrating with existing CRM and ERP systems for a unified view of customer interactions.\n\nThe system prioritizes and routes complaints automatically using enterprise hierarchy and intelligent rules to reduce internal delays and accelerate response times with task distribution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/401f0ac2-6329-40a1-bf15-a6bb40e7715e.png","url":"https://www.capterra.ca/software/1077730/Emojot-CCM","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/1077730/Emojot-CCM#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/1077730/Emojot-CCM#faqs","mainEntity":[{"name":"What Is Emojot CCM?","@type":"Question","acceptedAnswer":{"text":"Emojot CCM is a customer feedback management solution that transforms traditional complaint handling into a proactive process through AI technology. The system captures feedback across multiple channels including email, SMS, social media, and QR codes using emotion sensors and sentiment analysis.Emojot CCM features complaint logging, ticket management, real-time monitoring, smart escalations, and analytics that provide actionable insights to identify trends and root causes of customer dissatisfaction. The platform includes EmoSight, a predictive AI tool that monitors complaints to uncover drivers of dissatisfaction while integrating with existing CRM and ERP systems for a unified view of customer interactions.The system prioritizes and routes complaints automatically using enterprise hierarchy and intelligent rules to reduce internal delays and accelerate response times with task distribution.","@type":"Answer"}},{"name":"Who Uses Emojot CCM?","@type":"Question","acceptedAnswer":{"text":"Small and medium-sized enterprises (SMEs) & Industries with a strong focus on customer centricity, such as retail, hospitality, healthcare, finance, and telecommunications.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"Emojot CCM","position":3,"item":"/software/1077730/Emojot-CCM","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/1077730/Emojot-CCM#breadcrumblist"}]}
</script>
