---
description: Learn more about Gleap pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gleap Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Gleap](/software/1076403/Gleap)

# Gleap

Canonical: https://www.capterra.ca/software/1076403/Gleap

> Gleap is your AI software team: agents answer customers and prepare fixes your team reviews and ships.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Gleap?

SaaS and software product companies — support, CX, product, and engineering teams that want AI-native customer support, in-product feedback with session evidence, and a closed loop from customer reque

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gleap Gmbh

## Commercial Context

- **Starting Price**: US$49.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Gleap helps you improve your product, boost sales and strengthen customer relationships. Our price gets calculated based on the base subscription fee, along with any applicable charges for add-ons, the use of AI tokens and additional outbound messages sent.
‍
AI credits billed separately (see gleap.ai pricing) for every AI response
$2 for every 1000 emails sent 

Our pricing for our Team and Enterprise plans will always include the features that are at the core of the Gleap experience, meaning unlimited users and projects to cover all your needs, all at a flat fee, for life. If your app or platform surpasses 50,000 MAUs, we offer custom Enterprise plans tailored to your needs. Not sure about your MAU requirements yet? That's okay – you can start with our Team Plan. When you approach the 50,000 MAU mark, our sales team will reach out to discuss the next steps. There won’t be any unexpected automatic charges when you hit the limit, and your service will remain uninterrupted as we guide you through a smooth transition to an Enterprise plan without any disruptions. 

To help startups build better apps \& relationships with their customers, we have created the Gleap startup program. Eligible startups can get advanced Gleap features with 50 % off for their first year. Learn more
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Azerbaijani, Croatian, Czech, Danish, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin and 191 more

## Features

- AI/Machine Learning
- Automated Responses
- CSAT Survey Structure
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Customer Database
- Customer Segmentation
- Customer Support Software
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Email Management Software
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- NPS Survey Structure
- Natural Language Processing
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Survey/Poll Management
- Task Management Software
- Third-Party Integrations
- Ticket Management
- Workflow Automation
- Workflow Management Software

## Integrations (24 total)

- Aircall
- Asana
- Claude
- ClickUp
- Delphi AI
- Discord
- Elsevier Pure
- Facebook
- Instagram for Business
- Jira
- Linear
- Linktree
- Lot Wizard Pro
- Netcore Email API
- Notion

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3487 reviews)
3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews)
5. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Gleap review" — 5.0/5

> **Sasha** | *June 6, 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: - Offers built in knowledge base 
- Offers plans that include unlimited team members
- In app support makes conversations with end users more efficient and streamlined
- Offers outreach and roadmap functions that help increase product feedback and interaction with end users
- Has it's own great customer support team\! :)
> 
> **Cons**: - I would love for the 'Engagement' functions to let you filter your audience by 'and' and 'or' conditions. This would be super helpful for us.

## Links

- [View on Capterra](https://www.capterra.ca/software/1076403/Gleap)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10029816/Gleap/> |
| en-AE | <https://www.capterra.ae/software/1076403/Gleap> |
| en-AU | <https://www.capterra.com.au/software/1076403/Gleap> |
| en-CA | <https://www.capterra.ca/software/1076403/Gleap> |
| en-GB | <https://www.capterra.co.uk/software/1076403/Gleap> |
| en-IE | <https://www.capterra.ie/software/1076403/Gleap> |
| en-IL | <https://www.capterra.co.il/software/1076403/Gleap> |
| en-IN | <https://www.capterra.in/software/1076403/Gleap> |
| en-NZ | <https://www.capterra.co.nz/software/1076403/Gleap> |
| en-SG | <https://www.capterra.com.sg/software/1076403/Gleap> |
| en-ZA | <https://www.capterra.co.za/software/1076403/Gleap> |

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