---
description: Learn more about Civic 365 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Civic 365 Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Government Software](/directory/20048/government/software) > [Civic 365](/software/1074336/Civic-365)

# Civic 365

Canonical: https://www.capterra.ca/software/1074336/Civic-365

> Civic 365 is an all-in-one secure Government CRM that uses AI and automation to resolve requests faster and improves public trust.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Civic 365?

Municipalities, Local Government and Citizens.

## About the vendor

- **Company**: Cubic Logics

## Commercial Context

- **Starting Price**: US$11.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda and 195 more

## Features

- Code Enforcement Software
- Compliance Management
- Financial Management Software
- For Government
- Inspection Management
- Permit Issuance
- Process/Workflow Automation
- Self Service Portal

## Integrations (23 total)

- Azure Active Directory External Identities
- Azure Backup
- Azure Blob Storage
- Azure DevOps
- Delve
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft 365 Help Desk Ticketing System
- Microsoft 365 Reports
- Microsoft Access
- Microsoft Azure
- Microsoft Copilot Studio
- Microsoft Entra ID
- Microsoft Outlook
- Microsoft Power Apps

... and 8 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Government Software](https://www.capterra.ca/directory/20048/government/software)

## Alternatives

1. [Visual Intelligence Portfolio Suite](https://www.capterra.ca/software/42349/visual-intelligence-portfolio) — 4.7/5 (73 reviews)
2. [NEOGOV](https://www.capterra.ca/software/75288/neogov) — 4.5/5 (850 reviews)
3. [Trimble Cityworks](https://www.capterra.ca/software/80839/cityworks) — 4.4/5 (27 reviews)
4. [OpenGov Permitting & Licensing](https://www.capterra.ca/software/201678/permitting-and-licensing) — 3.9/5 (80 reviews)
5. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Links

- [View on Capterra](https://www.capterra.ca/software/1074336/Civic-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10027757/Civic-365/> |
| en-AE | <https://www.capterra.ae/software/1074336/Civic-365> |
| en-AU | <https://www.capterra.com.au/software/1074336/Civic-365> |
| en-CA | <https://www.capterra.ca/software/1074336/Civic-365> |
| en-GB | <https://www.capterra.co.uk/software/1074336/Civic-365> |
| en-IE | <https://www.capterra.ie/software/1074336/Civic-365> |
| en-IL | <https://www.capterra.co.il/software/1074336/Civic-365> |
| en-IN | <https://www.capterra.in/software/1074336/Civic-365> |
| en-NZ | <https://www.capterra.co.nz/software/1074336/Civic-365> |
| en-SG | <https://www.capterra.com.sg/software/1074336/Civic-365> |
| en-ZA | <https://www.capterra.co.za/software/1074336/Civic-365> |

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