--- description: Learn more about SysAid pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.ca/software/107225/sysaid Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/107225/sysaid?page=2) > AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own. > > Verdict: Rated **4.5/5** by 523 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SysAid? IT leaders, CIOs and CTOs, and hands-on IT professionals at companies with 250-5,000 employees who want enterprise-grade ITSM, automated repetitive IT work, and a clear ROI story for leadership. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 523 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 33 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - Business Process Automation - Capacity Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Compliance Management - Configuration Management - Customer Database - Customer Support Software - Dashboard Software - Data Import/Export - Drag & Drop - Event Logs - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management Software - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - Multi-Channel Communication - Multi-Language - Patch Management Software - Performance Monitoring - Problem Management - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Third-Party Integrations - Ticket Management - Uptime Reporting - User Management - Workflow Automation - Workflow Configuration ... and 20 more features ## Integrations (28 total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - My Telescope competitive compass ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) ## Alternatives 1. 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[Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "SysAid is a solid tool with a great team that will support you all the way through" — 5.0/5 > **Victor** | *June 19, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The AI functions are vast and very useful Ease of use is big for our customers, whether they be internal or external Implementation was fast and to the point any questions we had were responded to within 1 or 2 days Their Customer support team was fast to respond, and they take feedback and new functionality very fast Integrations with Teams and AD were simple and clean, not a lot of trouble to complete and test My team and I are using the app daily, and now, our internal users are very happy with the change > > **Cons**: It might be the Asset management part of the application, but it is based on our requirements not a bad thing on the application itself > > We had a lot of tickets coming in that required very quick answers, which would take time from my team on important projects. With the AI functionality, this is now a thing of the past. The AI bot will message the user with solutions for their problems if the solution exists in the KB ----- ### "Smooth Ticket Management and Automation" — 4.0/5 > **Neetish** | *April 15, 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Sysaid is Easy to use, customisation, and has strong reporting capability including dashboard. > > **Cons**: Sysaid is a good prouct but there is need to improve the overall UI. ----- ### "Sysaid is great for IT management" — 5.0/5 > **Brian** | *January 30, 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Easy to learn and use from an admin and end user point of view > > **Cons**: I personally find the knowledge base tab can get a little messy. This maybe user based. > > SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation features. It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience. SysAid's flexibility and customizable workflows make it a great fit for businesses of any size. ----- ### "Great solution for your Team" — 5.0/5 > **Tim** | *May 14, 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, very customizable, helpful support, the AI Agent is amazing too\! Asset Management works well. > > **Cons**: No current Mobile solution, this is very frustrating and make On-Call Tickets very painful when not Infront of a computer. ----- ### "Solutions for work processes and user experiences" — 4.0/5 > **Sol Jung** | *January 30, 2026* | Airlines/Aviation | Recommendation rating: 8.0/10 > > **Pros**: Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. > > **Cons**: Unfortunately, it would have been better if the company had been expressed in a picture to be brief. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.ca/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data