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choose better software

What Is Hummingbird?

Hospice software that lets you focus on patient care.
mumms® Software is dedicated to providing the hospice industry with leading-edge solutions that are flexible enough to be ready for changing regulations and easy to use for every member of your hospice team.
• EMR - SmartChart
• Billing - ClearPay
• Reports
• Compliance
• Operations

Who Uses Hummingbird?

Hospice and Palliative Care

Hummingbird Software - 1
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Hummingbird Software - 4

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Reviews of Hummingbird

Average score

Overall
4.0
Ease of Use
4.1
Customer Service
4.3
Features
3.9
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
41%
4
33%
3
15%
2
11%
Jennifer
Clinical supervisor in US
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good customer support

5.0 5 years ago

Pros:

Love the reports, the ease of use and the quick responses from customer service. Plus they custom Makes our forms for us!

Cons:

It can be buggy at times. But they are great about fixing it quickly

mumms Software Response

5 years ago

Thank you Jennifer. We're very proud of our support team, and we're happy to hear that they're coming through for you.

Patricia
Administrator in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Electronic Medical Record

5.0 5 years ago

Comments: The billing process is faster and reliable when it comes to holding bills for different reasons

Pros:

The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Cons:

Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

mumms Software Response

5 years ago

Thank you Patricia. We're glad that you're satisfied with Hummingbird, and we also appreciate your input in ways that we can improve.

David
HIM Superivsor in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Piece of Software

2.0 5 years ago

Comments: I think this software is garbage. It serves a purpose I suppose,
another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

Pros:

Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.

Cons:

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning. Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

mumms Software Response

4 years ago

David, we appreciate your feedback. Based on your review, it appears you are referencing your organization's use of the system during our early adoption phase. All of the items you referenced have long been corrected, and we hope your user experience is now excellent.

Ju Yeon
Clinical Director in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good and supportive

4.0 5 years ago

Comments: When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Pros:

We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Cons:

Previously, it wasn't a web based software. But now they are. I'm happy about it.

mumms Software Response

5 years ago

Thank you so much for your review, Ju Yeon.

Trever
IT Director in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great EMR

4.0 5 years ago

Comments: It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.

Pros:

Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

Cons:

Uses older version of firefox and sometimes you have to reinstall multiple times.