---
description: Learn more about monday service pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: monday service Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [monday service](/software/1069948/monday-service)

# monday service

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> AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
> 
> Verdict: Rated **4.6/5** by 110 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 110 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: monday.com
- **Location**: Tel Aviv, Israel
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$31.00
- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish
- **Available Countries**: Australia, Canada, Israel, New Zealand, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking Software
- CRM Software
- Change Management Software
- Collaboration Tools
- Configuration Management
- Customer Support Software
- Customizable Templates
- Dashboard Software
- Feedback Management
- IT Asset Management Software
- IT Reporting
- Inbox Management
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Knowledge Management Software
- Multi-Channel Communication
- Prioritization
- Problem Management
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Task Management Software
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18804 reviews)
2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews)
3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews)
4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews)

## Reviews

### "Automate your organizations workflows" — 4.0/5

> **Joe** | *October 4, 2024* | Warehousing | Recommendation rating: 7.0/10
> 
> **Pros**: The ability to connect to hundreds of webservices and automate anything
> 
> **Cons**: Better way to visualize complex workflows
> 
> It was the killer app when i started using it a couple years back tieing all my workflows together

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### "Visual and adaptable project management" — 5.0/5

> **Deep** | *November 7, 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The boards and colored states on  monday com make keeping track of projects fun. I like how methods and project updates can be changed as needed.
> 
> **Cons**: When there are more users, prices can go up and complex services become hard to understand.
> 
> Monday.com is a visual project management tool for teams that is flexible. Everyone is on the same page thanks to easy access.

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### "Monday Review, a top-of-the-line CRM" — 4.0/5

> **Verified Reviewer** | *July 29, 2025* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: Coming from a residential background, I like that I can make a contact list to properly store information about who I am speaking with, when I last contacted them, and see all of my previous conversations with the person.
> 
> **Cons**: I think the automations need a little bit of work. I have been struggling to make solid automations regarding emails being stored as contacts, and while I do have a few working automations in place, there is definitely more than can be done with this feature. The custom automations have been no help, as I feel sometimes a simple task that I am asking cannot be accomplished. Not to mention the AI chat bot to help with the automation will sometimes get confused about its own automations abilities.
> 
> Monday has a LOT of features. So while it took me a while to get used to them, it has turned into a helpful and essential tool to help keep my work organized and up to date. Really is a game changer when it comes to bettering the customer service side of my profession. Bravo Monday\!

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### "OK Service at an advertisers price" — 2.0/5

> **Ryan** | *July 29, 2025* | Construction | Recommendation rating: 1.0/10
> 
> **Pros**: I can access it anywhere
> 
> **Cons**: cumbersome.
TOO MANY ADDS.  I now get random popups trying to sell me things constantly
> 
> Its OK.  Kind of a time waster.  The adds are unforgivable.  While I am working in monday, every time I click on a hyperlink to go somewhere else, I get a popup link.

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### "Great Tool for Staying Organized" — 5.0/5

> **Marbelin** | *July 29, 2025* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: I like that it helps me, and my team stay organized. It’s easy to see all our tasks in one place. I can also set reminders, track progress, and everything is clear and simple to use.
> 
> **Cons**: Sometimes it takes a little time to learn how to use all the features. It can feel a bit confusing at first.
> 
> My experience has been very good. Monday service helps me stay organized, work faster, and keep track of everything. It makes my job easier, and I use it every day.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1069948/monday-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10023357/monday-service/> |
| en-AE | <https://www.capterra.ae/software/1069948/monday-service> |
| en-AU | <https://www.capterra.com.au/software/1069948/monday-service> |
| en-CA | <https://www.capterra.ca/software/1069948/monday-service> |
| en-GB | <https://www.capterra.co.uk/software/1069948/monday-service> |
| en-IE | <https://www.capterra.ie/software/1069948/monday-service> |
| en-IL | <https://www.capterra.co.il/software/1069948/monday-service> |
| en-IN | <https://www.capterra.in/software/1069948/monday-service> |
| en-NZ | <https://www.capterra.co.nz/software/1069948/monday-service> |
| en-SG | <https://www.capterra.com.sg/software/1069948/monday-service> |
| en-ZA | <https://www.capterra.co.za/software/1069948/monday-service> |
| fr | <https://www.capterra.fr/software/1069948/monday-service> |
| fr-BE | <https://fr.capterra.be/software/1069948/monday-service> |
| fr-CA | <https://fr.capterra.ca/software/1069948/monday-service> |
| fr-LU | <https://www.capterra.lu/software/1069948/monday-service> |

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