---
description: Learn more about Luware Nimbus pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Luware Nimbus Pricing, Reviews & Features - Capterra Canada 2026
---

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# Luware Nimbus

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> Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub.
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Luware Nimbus?

Mid-size and enterprise organizations using Microsoft Teams that need an integrated, scalable contact center or CX solution to manage customer inquiries efficiently.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 3.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Luware

## Commercial Context

- **Starting Price**: CHF 75.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: For pricing and detailed information about Luware Nimbus visit our website.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, German
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- Agent Interface
- Automated Routing
- CRM Software
- Call Center Management
- Call Routing
- Call Transfer
- Dashboard Software
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Third-Party Integrations

## Integrations (13 total)

- Copilot
- Dynamics 365 Customer Service
- HubSpot CRM
- Insightly
- Jira
- Microsoft Teams
- Pega Platform
- Pipedrive
- Salesforce Sales Cloud
- ServiceNow
- Siebel CRM
- SugarCRM
- Zendesk Sell

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Related Categories

- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Unified Communications Software](https://www.capterra.ca/directory/31035/unified-communications/software)
- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Easy and powerful tool to use" — 4.0/5

> **Alexis** | *September 19, 2024* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered.
> 
> **Cons**: A few little things that can (and will be improved in the workflow editor.
> 
> I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent.

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### "Nimbus configurin" — 4.0/5

> **Guillermo** | *July 25, 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: easy integration with Teams and its support
> 
> **Cons**: onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team

-----

### "VP Unified communications" — 5.0/5

> **Golan** | *September 1, 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The support team provides very high level of support
> 
> **Cons**: The product meets our customer's needs.

-----

### "Luware Nimbus" — 5.0/5

> **Rocco** | *July 25, 2024* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to Install and to configure, the Customer Success people is really well skilled
> 
> **Cons**: The recording part is a bit complicate to install

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### "Eine SaaS Lösung wie man sie sich wünscht" — 4.0/5

> **Joerg** | *September 19, 2024* | Food Production | Recommendation rating: 9.0/10
> 
> **Pros**: Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht.
> 
> **Cons**: Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt.
> 
> Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1065378/luware-nimbus)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10019979/Luware-Nimbus/> |
| en-AE | <https://www.capterra.ae/software/1065378/luware-nimbus> |
| en-AU | <https://www.capterra.com.au/software/1065378/luware-nimbus> |
| en-CA | <https://www.capterra.ca/software/1065378/luware-nimbus> |
| en-GB | <https://www.capterra.co.uk/software/1065378/luware-nimbus> |
| en-IE | <https://www.capterra.ie/software/1065378/luware-nimbus> |
| en-IL | <https://www.capterra.co.il/software/1065378/luware-nimbus> |
| en-IN | <https://www.capterra.in/software/1065378/luware-nimbus> |
| en-NZ | <https://www.capterra.co.nz/software/1065378/luware-nimbus> |
| en-SG | <https://www.capterra.com.sg/software/1065378/luware-nimbus> |
| en-ZA | <https://www.capterra.co.za/software/1065378/luware-nimbus> |

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