--- description: Learn more about Perplexity pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Perplexity Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Generative AI Tools](/directory/34155/generative-ai/software) > [Perplexity](/software/1058833/perplexity) # Perplexity Canonical: https://www.capterra.ca/software/1058833/perplexity Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/1058833/perplexity?page=2) > Perplexity leverages the latest advancements in artificial intelligence and machine learning to provide unparalleled solutions. > > Verdict: Rated **4.3/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 33 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Perplexity ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Content Generation - Data Augmentation - Foundation Model - Natural Language Processing - Personalization and Recommendation - Prompt Engineering - Simulation and Scenario Generation - Transformer Model ## Support Options - Chat ## Category - [Generative AI Tools](https://www.capterra.ca/directory/34155/generative-ai/software) ## Alternatives 1. [Blaze](https://www.capterra.ca/software/1056061/blaze) — 4.8/5 (723 reviews) 2. [Replit](https://www.capterra.ca/software/1051536/replit) — 4.4/5 (157 reviews) 3. [1min.AI](https://www.capterra.ca/software/1065472/1min-ai) — 4.7/5 (476 reviews) 4. [ChatGPT](https://www.capterra.ca/software/1049484/chatgpt) — 4.4/5 (355 reviews) 5. [NightCafe](https://www.capterra.ca/software/1032973/nightcafe) — 4.7/5 (83 reviews) ## Reviews ### "Terrible customer support" — 1.0/5 > **Melad** | *April 6, 2026* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: You can change models mid chat, fast q\&a experience, and overall decent app for getting quick answers to questions or doing research-type work > > **Cons**: Their customer support is terrible. I joined a friend's enterprise plan for a couple months to try it out and then left, then all my chats and spaces disappeared as if I started a fresh account. My previously pro account also is no longer working for some reason even though I still have another 7 months left on my plan. I email their enterprise support, get a chatbot response with a canned message to follow certain instructions which I did, and then complete silence for 2 weeks. I follow up, get the same chatbot answering saying I'll get a response when I can, and then more silence. After another week, I email their other support (non enterprise) saying the situation and how I've gotten no response for weeks and the same AI said that it escalated that request and I'll hear back in 2 days. It's now been over a week. First I didn't know if it was just me or if their customer support sucks, but then I searched online and it turns out that their support actually does suck because I'm far from being the only one. tldr is that this is the worst customer support I have experienced in a really long time. I'd be embarrassed if this were my company. Safe to say that I won't be using perplexity anymore which is a shame because I was looking forward to using the new computer feature, but I'm going to use manus instead ----- ### "The best AI tool available for business and students" — 5.0/5 > **Joseph** | *December 19, 2024* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: I have used it regularly since very early 2023 and became a paid subscriber in early 2024 as it delivered more value that I could turn into money on my end than other other AI available. Uploading and reviewing documents within an expertise "Space" you create lets you create your AI-expert in any field. > > **Cons**: They need to work on their marketing because it is superior to ChatGPT and others, yet few know about it. > > Excellent. It lets me do 5 hours of work in 15 minutes (not an exaggeration if you know how to use it effectively to review or draft documents). ----- ### "Poor customer support - no resolution after 4 months of back and forth communication" — 1.0/5 > **Vivek** | *April 7, 2026* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The product itself might have potential but the support is poor and I did not get a chance to fully explore it. > > **Cons**: Customer support is severely lacking. I submitted a ticket regarding a promotional Pro subscription that was not redeemed correctly due to a system error on their end. Perplexity took four months to respond. By that time, the promotion had expired and they refused to honour it, citing the expired terms. > > Poor customer support and long delays. The end result is no resolution of customer queries and concerns even when the issue is internal system. There was no acknowledgement of the delay, no escalation path offered, and no goodwill gesture. For a paid subscription product, this level of support is unacceptable. ----- ### "Very helpful 85% of the time, but not always. Watch out." — 4.0/5 > **José Javier** | *April 24, 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: The fact that It multiplies your processing power, not only in searches, but also in helping you organise and prioritise everyday activities > > **Cons**: Lack of consistency. I feel that I do not always get the same level of "intelligence". Sometimes you feel the agent is totally aligned with your intentions. Some other times It seems sluggish. > > Very positive on the whole. Very useful tool. Specially performing internet searches which always come with accurate sources. ----- ### "Designing experiments with AI models" — 4.0/5 > **Waheed Ahmad** | *December 9, 2025* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: I am a researcher and this app has helped me organise my literature and experiments in a great way. In addition, I am using the app daily for generating emails and refining them so that it gives consistency to my email. I like the way it reasons scientifically and can give one actual research papers. > > **Cons**: I feel with the advent of new AI model like ChatGPT 5.1 and Grok4.1, it is somehow lagging behind. In addition to this, the feature of not being able to generate word or pdf files is something that I do not like. > > My overall experience is great. I am using this daily in my life for organising my experiments, designing new experiments and take a hold of literature in my field. I also use it for analysis of my scientific data like growth curves, PCR, genomics and proteomics. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ca/software/1058833/perplexity?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1058833/perplexity) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data