---
description: Learn more about Chatway pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatway Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatway](/software/1056260/chatway)

# Chatway

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> Live chat, AI chatbot, shared inbox, automations, mobile apps, ecommerce, MCP, API \& Webhooks for faster customer support and sales.
> 
> Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Chatway?

SMBs, ecommerce stores, SaaS companies, agencies and support teams needing live chat, AI support, omnichannel messaging, automation, mobile apps, ecommerce tools and developer integrations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 80 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Autonomous Task Execution
- Autoresponders
- Chat/Messaging
- Customizable Branding
- Email Management Software
- File Sharing Software
- Geotargeting
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (17 total)

- BigCommerce
- Duda
- Ecwid
- Gmail
- Instagram
- Messenger
- Mobile App
- Mobile apps
- Shopify
- Shopify Plus
- WhatsApp
- WhatsApp Business API
- WhatsApp Business Suite
- Whatsapp CRM
- Wix

... and 2 more integrations

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software)
- [AI Agents for Customer Support](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software)

## Alternatives

1. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16474 reviews)
2. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews)
3. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews)

## Reviews

### "10 out of 10 would recommend." — 5.0/5

> **Steve** | *April 25, 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Super easy to set up and use, have gotten a few leads in the first few days.
> 
> **Cons**: All seems great, i can't really complain, but they check in a fair amount to make sure it's working, before anyone had a chance to use it.
> 
> Really great, good service, great product.  Adds a certain je ne sais quoi to our website.

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### "Great live chat AI" — 4.0/5

> **Grace** | *February 27, 2025* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: Live chat\! Love the features and quick prompts.
> 
> **Cons**: Nothing; everything is working great\!\!\!\!

-----

### "First thoughts" — 5.0/5

> **Cherylann** | *October 30, 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: I like that is mobile friendly and is not weighing my site down.
> 
> **Cons**: I wish there were some more customizations like if i wanted to set up different messages for the cart/checkout i could do that.
> 
> I am just starting to use it. So far so good :)

-----

### "Solves 95% of our support requests on it's own" — 5.0/5

> **Moshe** | *March 12, 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: \* Very easy to set up 
\* AI agent connects to our knowledge base and answers quickly and accurately
\* Handles around 95% of incoming support requests automatically
\* Brings website chat, email support, and Facebook messages into one interface
\* Clean and intuitive system that requires no training
\* Much more affordable than tools like Intercom
\* Support team responds fast and is genuinely helpful
> 
> **Cons**: \* No real complaints so far
\* It covers everything we currently need for support and messaging
\* The only feature I would love to see added in the future is a voice AI agent for handling phone calls as well
> 
> Very positive overall.

We implemented Chatway to simplify support across our website, email, and social channels, and it has done exactly that. Setup was quick, the interface is very intuitive, and everything connected without much effort.

The AI agent has been especially useful. Once connected to our knowledge base it started answering questions quickly and accurately, and today it resolves the large majority of incoming inquiries without human involvement. That alone saves us a lot of time.

The platform is also very affordable compared to many other support tools, while still offering everything we need. Whenever we had a question, the support team responded quickly and helped resolve things fast.

Overall it has been a simple, reliable, and cost-effective solution for running customer support.

-----

### "Best chat app for completely free." — 5.0/5

> **Imran** | *September 29, 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unlimited conversation free. really great. it helped me. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> **Cons**: its very user friendly. very intelligently made. in a word awesome. i think i will use it forever. i appreciate using it.
> 
> i like it very much. i think i will use it forever. i appreciate using it. this is a great man app. thank you

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## Links

- [View on Capterra](https://www.capterra.ca/software/1056260/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014051/Chatway/> |
| en-AE | <https://www.capterra.ae/software/1056260/chatway> |
| en-AU | <https://www.capterra.com.au/software/1056260/chatway> |
| en-CA | <https://www.capterra.ca/software/1056260/chatway> |
| en-GB | <https://www.capterra.co.uk/software/1056260/chatway> |
| en-IE | <https://www.capterra.ie/software/1056260/chatway> |
| en-IL | <https://www.capterra.co.il/software/1056260/chatway> |
| en-IN | <https://www.capterra.in/software/1056260/chatway> |
| en-NZ | <https://www.capterra.co.nz/software/1056260/chatway> |
| en-SG | <https://www.capterra.com.sg/software/1056260/chatway> |
| en-ZA | <https://www.capterra.co.za/software/1056260/chatway> |

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