---
description: Learn more about Chatway pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Chatway Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatway](/software/1056260/chatway)

# Chatway

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> Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support
> 
> Verdict: Rated **4.9/5** by 77 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Chatway?

Chatway is a live chat and AI chatbot tool that enables users to communicate, collaborate \& automate customer support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 77 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Autoresponders
- Chat/Messaging
- Customizable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (5 total)

- Duda
- Gmail
- Shopify
- Wix
- WordPress

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)

## Alternatives

1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16298 reviews)
4. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "10 out of 10 would recommend." — 5.0/5

> **Steve** | *April 25, 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Super easy to set up and use, have gotten a few leads in the first few days.
> 
> **Cons**: All seems great, i can't really complain, but they check in a fair amount to make sure it's working, before anyone had a chance to use it.
> 
> Really great, good service, great product.  Adds a certain je ne sais quoi to our website.

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### "First thoughts" — 5.0/5

> **Cherylann** | *October 30, 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: I like that is mobile friendly and is not weighing my site down.
> 
> **Cons**: I wish there were some more customizations like if i wanted to set up different messages for the cart/checkout i could do that.
> 
> I am just starting to use it. So far so good :)

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### "Great live chat AI" — 4.0/5

> **Grace** | *February 27, 2025* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: Live chat\! Love the features and quick prompts.
> 
> **Cons**: Nothing; everything is working great\!\!\!\!

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### "New user of chatwat" — 4.0/5

> **Bruce** | *April 25, 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10
> 
> **Pros**: We just started using it and it has already driven business to our small company.
> 
> **Cons**: Nothing yet.  So far we are pleasantly surprised with Chatway.
> 
> Our tech support suggested it, he installed it and instantly we received various hits for our generator business.

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### "Details Review" — 5.0/5

> **Evelyn** | *April 9, 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Great app and easy to use.  I haven't found any defaults on it.
> 
> **Cons**: I don't see anything or tell about the cons.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1056260/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014051/Chatway/> |
| en-AE | <https://www.capterra.ae/software/1056260/chatway> |
| en-AU | <https://www.capterra.com.au/software/1056260/chatway> |
| en-CA | <https://www.capterra.ca/software/1056260/chatway> |
| en-GB | <https://www.capterra.co.uk/software/1056260/chatway> |
| en-IE | <https://www.capterra.ie/software/1056260/chatway> |
| en-IL | <https://www.capterra.co.il/software/1056260/chatway> |
| en-IN | <https://www.capterra.in/software/1056260/chatway> |
| en-NZ | <https://www.capterra.co.nz/software/1056260/chatway> |
| en-SG | <https://www.capterra.com.sg/software/1056260/chatway> |
| en-ZA | <https://www.capterra.co.za/software/1056260/chatway> |

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