---
description: Learn more about IT Care Center pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: IT Care Center Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [IT Care Center](/software/1055361/it-care-center)

# IT Care Center

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> IT Care Center—ITCC is a simplified, intuitive IT Service Management platform that is fully scalable and ITIL-ready.
> 
> Verdict: Rated **4.6/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses IT Care Center?

Businesses of all sizes and sectors

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 9 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: That's IT Technologies

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, English, French, Hebrew, Spanish
- **Available Countries**: Australia, Canada, China, France, Germany, India, Israel, Japan, Singapore, Spain, Thailand, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking Software
- Change Management Software
- Configuration Management
- Contract/License Management
- Inventory Management Software
- Knowledge Base Management
- Knowledge Management Software
- Multi-Channel Communication
- Problem Management
- Release Management
- Reporting & Statistics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)

## Alternatives

1. [Action1](https://www.capterra.ca/software/180609/action1-rmm) — 4.9/5 (237 reviews)
2. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews)
3. [Atera](https://www.capterra.ca/software/144309/atera) — 4.5/5 (446 reviews)
4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews)

## Reviews

### "Excellent system and service, complete satisfaction with the IT CARE system." — 5.0/5

> **RULI** | *May 20, 2025* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: A system with comprehensive/rich functionality. Simple and clear operation for the user. Excellent service from the manufacturer. Fair price for a single product package that includes all the capabilities.
> 
> **Cons**: The system design/UI could be improved.
Can be improve with the assests managment.
Additional tools and improved convenience for managing design changes and personalization by the user
> 
> Tadiran Group has been working with the system for about 10 years. Through the system, all user inquiries for all services and systems in the organization, including the ERP CRM, are managed. In addition, all activities of the Information Systems/IT department, including the implementation and development of the systems, projects, etc. The system is also linked to additional systems. Over the years, they have responded to all the needs/requests we have raised for additions to the system.

-----

### "Highly recommend the system for service processes." — 5.0/5

> **Reut** | *November 18, 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The system is user-friendly for both end-users and implementers. It can be customized by the implementer to support various processes. The system facilitates the management of IT service processes as well as other organizational service processes, allowing the creation of diverse workflows – all with relative ease.
> 
> **Cons**: There is room for improvement in the implementer's interface for knowledge management.
> 
> We really enjoy using the system. Whenever we encounter an issue or have a question, we receive a quick response from a professional, and the answers are always high-quality and professional. The system is continuously evolving and improving, with new and enhanced features introduced all the time.

-----

### "Global Support Director" — 4.0/5

> **Yossi** | *November 17, 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10
> 
> **Pros**: Flexibility in implementing customized needs
Modules Verities   
license costs
support
> 
> **Cons**: Dashboards self-managed is not user friendly
Need to improve on AI
> 
> a flexible system which enables me to customize my organization needs 
good support
costs are better than the competitors

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### "ITCC audit" — 5.0/5

> **evgeny** | *November 17, 2024* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about ITCC is the service they give to the customer, every question has an answer
> 
> **Cons**: Less likes that there are issues that need to be developed, on the other hand when they have already developed open to all their customers
> 
> The overall experience is very good, there is always someone to trust and receive a professional response

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### "Simple and efficient" — 4.0/5

> **Dror** | *November 26, 2024* | Financial Services Software | Recommendation rating: 8.0/10
> 
> **Pros**: ITCC helps us manage the process in a simply and efficiently. I really like that fact the I can customize almost everything and change the system to support our processes.
> 
> **Cons**: The integrations with 3rd party systems and automations are basic and not sufficiently. Integration with Slack is not yet available.

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## Links

- [View on Capterra](https://www.capterra.ca/software/1055361/it-care-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10013288/IT-Care-Center/> |
| en-AE | <https://www.capterra.ae/software/1055361/it-care-center> |
| en-AU | <https://www.capterra.com.au/software/1055361/it-care-center> |
| en-CA | <https://www.capterra.ca/software/1055361/it-care-center> |
| en-GB | <https://www.capterra.co.uk/software/1055361/it-care-center> |
| en-IE | <https://www.capterra.ie/software/1055361/it-care-center> |
| en-IL | <https://www.capterra.co.il/software/1055361/it-care-center> |
| en-IN | <https://www.capterra.in/software/1055361/it-care-center> |
| en-NZ | <https://www.capterra.co.nz/software/1055361/it-care-center> |
| en-SG | <https://www.capterra.com.sg/software/1055361/it-care-center> |
| en-ZA | <https://www.capterra.co.za/software/1055361/it-care-center> |

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