--- description: Learn more about Datto EDR pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Datto EDR Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Endpoint Detection and Response Software](/directory/31695/endpoint-detection-and-response/software) > [Datto EDR](/software/1054986/datto-edr) # Datto EDR Canonical: https://www.capterra.ca/software/1054986/datto-edr Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/1054986/datto-edr?page=2) > Datto EDR is an easy-to-use, advanced endpoint detection and response solution that enables timely cyberthreat response and remediation > > Verdict: Rated **4.2/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 21 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - Anomaly/Malware Detection - Remediation Management ## Category - [Endpoint Detection and Response Software](https://www.capterra.ca/directory/31695/endpoint-detection-and-response/software) ## Alternatives 1. [Iru](https://www.capterra.ca/software/181954/Iru) — 4.9/5 (477 reviews) 2. [ManageEngine Endpoint Central](https://www.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews) 3. [SentinelOne](https://www.capterra.ca/software/152564/endpoint-protection-platform) — 4.8/5 (109 reviews) 4. [Microsoft Defender XDR](https://www.capterra.ca/software/219687/microsoft-365-defender) — 4.5/5 (61 reviews) 5. [WatchGuard Endpoint Security](https://www.capterra.ca/software/1016317/watchguard-epdr) — 4.4/5 (107 reviews) ## Reviews ### "80% good and room for improvement" — 4.0/5 > **Marcio** | *September 10, 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: - Easy to install from DRMM - Interaction with RocketCyber - Lightweight - It seems to catch important threats - Ability to add suppression rules for false positives > > **Cons**: - It takes a while to get used to interface - Some parts of the interface are "broken". For example, can't expand columns to see read the whole content - The reports are no good and not precise (basically useless) - Kaseya One login usually doesn't work... I need to go to Datto Login - Login expires too soon - When you see the device under the organization the is a column called "Alerts", which show the number of alerts on that device. If you click on the device, you can't see the alerts though \! You need to go to alerts and filter from there. There should be a direct link \! > > It has taken a few months to get used to the interface and the product. We like it overall, but there is room for improvement for sure. Henceforth, I rated it at 80%. ----- ### "Comprehensive EDR solution with powerful features and user-friendly management" — 5.0/5 > **fausto** | *September 5, 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Datto EDR offers robust endpoint protection with advanced threat detection capabilities. Its user-friendly interface makes deployment and management straightforward, even for small IT teams. The real-time monitoring and automated response features significantly improve our security posture. We particularly appreciate the detailed threat intelligence and forensic analysis tools, which provide valuable insights for incident response. The cloud-based architecture ensures seamless updates and minimal impact on endpoint performance > > **Cons**: The initial setup and fine-tuning of alerts can be time-consuming, requiring some trial and error to reduce false positives. While the reporting features are comprehensive, customizing reports to meet specific needs can be challenging. The pricing structure may be steep for smaller organizations, especially when considering the full feature set. Additionally, the depth of features can be overwhelming for less experienced users, potentially requiring additional training or dedicated personnel > > Our overall experience with Datto EDR has been positive. It has significantly enhanced our endpoint security and simplified our threat detection and response processes. The solution provides excellent visibility into our network and effectively identifies potential threats. While there was a learning curve during implementation, the benefits in terms of improved security and operational efficiency have been substantial. The continuous updates and responsive support from Datto have helped us stay ahead of evolving threats. ----- ### "Powerful Software but Frustrating Support and Account Management" — 3.0/5 > **Eli** | *June 3, 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Datto EDR allows us to protect clients from known and emerging threats. The product dos not require extensive configuration. > > **Cons**: The biggest problem with Datto EDR is that the product is owned and managed but Kaseya. Kaseya support is lacking and the company's sales tactics are frustrating. > > Overall, Datto EDR offers powerful threat protection, but Kaseya's support and account management practices diminish the overall product experience. ----- ### "Datto EDR is a great fit for startup MSPs." — 5.0/5 > **David** | *September 17, 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We like how it notifies and automates detections so that way our technicians don't have to worry about getting to a device notification too late. > > **Cons**: Some programs are automatically flagged but once we whitelist the program, it normalizes. > > We received Datto EDR with our K365 Pro package. Coupled with Rocket Cyber SOC it is, Datto EDR is a great fit for a startup MSP. ----- ### "Best EDR product" — 5.0/5 > **Matthew** | *September 13, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very easy setup/deployment and ease of use > > **Cons**: Allowing the use of whitelisting file paths > > Datto EDR has been a fantastic product that is much easier to use and track than other software's we have used in the past. It also pairs well with all of our other partners and we haven't had any issues yet. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/1054986/datto-edr?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1054986/datto-edr) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data