--- description: Learn more about Simpro pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Simpro Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Simpro](/software/10529/simpro-enterprise) # Simpro Canonical: https://www.capterra.ca/software/10529/simpro-enterprise Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/10529/simpro-enterprise?page=2) > Simpro is the leading AI-first field service management software for residential and commercial trades. > > Verdict: Rated **3.9/5** by 151 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Simpro? Simpro is used by electrical contractors, plumbers, HVAC technicians, security companies, fire protection specialists, and field service trades professionals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 151 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Simpro Software - **Location**: Brisbane, US - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Our pricing is designed to fit your business, tailored to your team size, whether in the office or field, and customized to include the add-ons you need to achieve real results. You can choose monthly or annual billing to align with your budget, so you can focus on delivering profitable projects to grow your business without compromise. Choose from a wide range of Add-Ons and integrations to gain even greater functionality when and where your business needs it. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, Spanish - **Available Countries**: American Samoa, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Dominica and 55 more ## Features - 3D Imaging - Accounting Software - Alerts/Notifications - Assembly Takeoff - Asset Tracking Software - Billing & Invoicing - CRM Software - Calendar Management - Client Tracking - Contact Database - Cost Database - Cost Estimating - Cost Tracking - Customizable Forms - Data Import/Export - Document Management Software - Document Storage - Drag & Drop - Electronic Payments - Electronic Plans - Electronic Signature - Estimating - Expense Tracking - Facility Scheduling - Financial Management Software - Forms Creation & Design - Forms Management - Inspection Management - Inventory Control Software - Inventory Management Software - Job Management - Maintenance Scheduling - Mobile Access - Mobile Payments - Online Booking - Online Time Clock - Preventive Maintenance Software - Project Estimating - Project Management Software - Proposal Generation - Quotes/Estimates - Real-Time Updates - Reminders - Service History - Takeoff Software - Technician Management - Time Tracking Software - Work Order Management - Workflow Automation - Workflow Management Software ... and 67 more features ## Integrations (44 total) - Asana - Certifi - ClockShark - Dropbox Dash for Business - Encircle - EzzyBills - FlatRateNOW - Gmail - Google Calendar - Google Drive - Groundplan - HubSpot CRM - Integration Fox - Lentune - Link4 ... and 29 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.ca/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.ca/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.ca/directory/30673/plumbing/software) - [Contractor Management Software](https://www.capterra.ca/directory/30853/contractor-management/software) ## Alternatives 1. [Jobber](https://www.capterra.ca/software/127994/jobber) — 4.6/5 (1487 reviews) 2. [Xero](https://www.capterra.ca/software/169561/xero) — 4.4/5 (3332 reviews) 3. [QuickBooks Enterprise](https://www.capterra.ca/software/46497/quickbooks-enterprise) — 4.5/5 (20689 reviews) 4. [FreshBooks](https://www.capterra.ca/software/142390/freshbooks) — 4.5/5 (4529 reviews) 5. [QuickBooks Online Advanced](https://www.capterra.ca/software/189398/quickbooks-online) — 4.4/5 (1051 reviews) ## Reviews ### "Avoid at all cost\!" — 1.0/5 > **Edward** | *February 28, 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Lots of options, capable of lots from quoting to invoicing, with lots of integrations with other software > > **Cons**: Loses work regularly, not intuitive, expensive. Any issues are your fault not theirs so problems during get fixed > > After 2 years we are ready to quit\! Very outdated, the user interface is awkward and not intuitive, it reminds us of Windows 95\! We regularly loose work, I had to enter my notes THREE times recently\! Support was friendly but decided that it was probably our fault and won't do anything. Infuriating\!\! ----- ### "Far from great, avoid if possible." — 1.0/5 > **Guy** | *August 5, 2025* | Telecommunications | Recommendation rating: 0.0/10 > > **Pros**: I'll come back to this. Struggling to think of anything. I suppose being on hold for 30 minutes at a time, allows for me to reflect my life choices of this software... > > **Cons**: Support is poor. App requires full reinstall after every update. Regularly has bugs and work is lost. Prices have recently gone up again and there are regular outages. If you try ringing, it's usually a long wait. Support tickets are normally days, not hours for responses. > > It started off pretty bad, they missed training meetings, each time it was a different staff member, as they had left. Support has been poor, product does get slightly improved every now and then. But generally not great. Its a shame, because it has the potential to be great. Just lacking good software developers. ----- ### "Very easy and convenience to use" — 4.0/5 > **Christine** | *July 28, 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: I started use Simpro since 2021 and crossed three different entities. Very easy and convenience to use. > > **Cons**: The problem is that we could not copy files/jobs from one entity to another entity, only some basic information ----- ### "Promised "No More Excel," Delivered Pure Clunkiness & Admin Chaos" — 1.0/5 > **Jonathan** | *October 4, 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: Nothing about the software itself stood out as positive. The only upside was that their accounts department eventually issued us a full credit note for $40,000+ to wipe our contract balance to $0.00 after we challenged their pre-sales misrepresentations. > > **Cons**: Clunky \& Non-Intuitive Interface: Basic setup requires navigating endless confusing menus, and the platform feels completely out of touch with real trade workflows. Broken Sales Promises: Sales reps guaranteed in writing that Simpro would end "Excel chaos" and handle digital quoting seamlessly. Weeks into onboarding, their own implementation consultant admitted on record that Simpro cannot handle complex corrugated roofing calculations natively and that we would have to stick with external spreadsheets. Poor Account Support: Account management and support were slow and unhelpful when we hit major operational roadblocks. Internal Administrative Disconnect: Their internal departments completely failed to communicate—Legal initially claimed to have reviewed sales call recordings, then later claimed under the Privacy Act that no recordings existed. Weeks after our balance was zeroed out by accounts, an external collection agency emailed us out of the blue chasing payment for the cancelled contract. > > Our overall experience was frustrating, time-consuming, and full of administrative chaos. Simpro overpromised during the sales stage and failed to deliver on basic trade functionalities during onboarding. We ultimately forced a $40,000+ contract cancellation because we kept a paper trail of every broken promise. After this whole ordeal, we went back to Tradify and started utilizing more of its features. Going back to a platform built for trade businesses that actually works without the clunkiness has been a huge breath of fresh air. Make sure Simpro can independently prove it can handle your specific trade calculations before signing any long-term agreement. ----- ### "More than 10 years as a customer—high costs and disappointing support" — 1.0/5 > **Alex** | *October 6, 2026* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: We are making progress towards moving away from Simpro. Given our experience, the day we complete that transition will be very satisfying. > > **Cons**: The high ongoing cost and lack of meaningful customer support are our main concerns. At $250 per user licence per month, we expect timely responses and practical assistance when something goes wrong. Instead, requests for help have repeatedly resulted in referrals to external affiliates offering additional paid training, generally requiring a half-day booking. In our experience, direct assistance with form customisation and practical problem-solving has been very limited. Our current formatting issue has remained unresolved for almost three months, despite repeated contact and acknowledgement from Simpro. The lack of follow-through, unanswered requests for a timeframe and continued sales contact have left us with little confidence in the support provided. > > We have used Simpro for more than 10 years and currently pay more than $250 per user licence per month. Unfortunately, our experience with customer support has repeatedly fallen well short of what we expect from a platform at this price. A recent forms and proposal-formatting issue demonstrates our frustration. We first reported it on 15 July 2026, and it was escalated to \[sensitive content hidden\] on 24 July, who acknowledged the problem. We followed up on 2 and 4 September, including an example showing the faults in our forms. On 7 September, we were advised that a fix was awaiting quality assurance approval. We emailed again on 21 September requesting a resolution timeframe. As of 7 October, that email remains unanswered and the issue continues to affect our ability to provide professionally formatted proposals to clients. Meanwhile, we have received two sales calls promoting payment-system add-ons and have been advised of a 15% increase in our monthly subscription fee. This has been particularly frustrating while an acknowledged problem affecting our business remains unresolved. We are now making progress towards moving away from Simpro. After more than a decade, our decision reflects the ongoing gap between the subscription cost and the practical support we receive. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ca/software/10529/simpro-enterprise?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/10529/simpro-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data