---
description: Learn more about Caselle Utility pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Caselle Utility Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Utility Billing Software](/directory/20017/utility-billing/software) > [Caselle Utility](/software/104808/caselle-utility)

# Caselle Utility

Canonical: https://www.capterra.ca/software/104808/caselle-utility

> Web-based utility billing management solution that helps businesses with maintenance orders, tax certifications, issuing checks \& more.
> 
> Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Caselle Utility?

Utility billing solution that helps government organizations \& service districts streamline customer payments through maintenance orders, tax certifications, meter readings, and supplemental billings.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 4 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support Software | 3.3/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Caselle
- **Founded**: 1978

## Commercial Context

- **Pricing model**: Flat Rate
- **Pricing Details**: Contact Caselle for your customized quote. 800-228-9851
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- ACH Payment Processing
- Billing & Invoicing
- Customer Management
- Meter Data Management
- Metered Billing
- Online Payments
- Payment Collection
- Penalty/Cut-Off Processing
- Rate Management
- Work Order Management

## Support Options

- Chat

## Category

- [Utility Billing Software](https://www.capterra.ca/directory/20017/utility-billing/software)

## Alternatives

1. [Submeter Billing](https://www.capterra.ca/software/198687/submeter-billing) — 4.6/5 (54 reviews)
2. [Heartland Payments+](https://www.capterra.ca/software/119791/heartland-payment-processing) — 4.3/5 (132 reviews)
3. [ExpenseLogic](https://www.capterra.ca/software/75789/expenselogic) — 4.8/5 (31 reviews)
4. [Rural Billing](https://www.capterra.ca/software/15163/rural-billing) — 4.9/5 (58 reviews)
5. [Zego](https://www.capterra.ca/software/1012995/zego) — 4.5/5 (81 reviews)

## Reviews

### "Benefits out way the negative" — 4.0/5

> **Kristy** | *June 23, 2022* | Utilities | Recommendation rating: 7.0/10
> 
> **Pros**: The ability to use multiple tabs and have a checklist for assistance.
> 
> **Cons**: There is no editing once the GL is updated.  Should have the ability to make changes with comments
> 
> Okay, for government it works well; however, there are times you have to navigate through too many screens for one item.  There are glitches that occur that hinder use, but is not consistent.  Overall, works and does the job needed.

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### "Caselle is better than most" — 4.0/5

> **Verified Reviewer** | *May 10, 2022* | Utilities | Recommendation rating: 4.0/10
> 
> **Pros**: The overall user interface is modern and intuitive
> 
> **Cons**: Interacting with other business systems is difficult. The work order management is non existent.
> 
> Overall good. But could be better

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### "Caselle Review" — 3.0/5

> **Carolyn** | *February 10, 2017*
> 
> We just very recently updated to Caselle Clarity. It is slower than molasses, functionality is worse than basic regular Caselle; the old version is much better, and of course, less expensive.

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### "Caselle is very accurate and efficient for Utility billing" — 5.0/5

> **Carolyn** | *February 15, 2018* | Utilities | Recommendation rating: 10.0/10
> 
> **Pros**: The amount of information that can be viewed on one page: I can view over a years worth of Water Utility usage on one page. Very helpful when comparing month to month with a customer on the phone.
> 
> **Cons**: Printing out the pages are very light. The new version is slower than the older version to arrow from account to account.
> 
> That I can explain the amount of water used by a customer and look back over a history of years worth of uses; for example, how much water they have used each June for years.

## Links

- [View on Capterra](https://www.capterra.ca/software/104808/caselle-utility)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/104808/Caselle-Utility/> |
| en-AE | <https://www.capterra.ae/software/104808/caselle-utility> |
| en-AU | <https://www.capterra.com.au/software/104808/caselle-utility> |
| en-CA | <https://www.capterra.ca/software/104808/caselle-utility> |
| en-GB | <https://www.capterra.co.uk/software/104808/caselle-utility> |
| en-IE | <https://www.capterra.ie/software/104808/caselle-utility> |
| en-IL | <https://www.capterra.co.il/software/104808/caselle-utility> |
| en-IN | <https://www.capterra.in/software/104808/caselle-utility> |
| en-NZ | <https://www.capterra.co.nz/software/104808/caselle-utility> |
| en-SG | <https://www.capterra.com.sg/software/104808/caselle-utility> |
| en-ZA | <https://www.capterra.co.za/software/104808/caselle-utility> |
| es | <https://www.capterra.es/software/104808/caselle-utility> |
| es-AR | <https://www.capterra.com.ar/software/104808/caselle-utility> |
| es-CL | <https://www.capterra.cl/software/104808/caselle-utility> |
| es-CO | <https://www.capterra.co/software/104808/caselle-utility> |
| es-CR | <https://www.capterra.co.cr/software/104808/caselle-utility> |
| es-DO | <https://www.capterra.do/software/104808/caselle-utility> |
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| es-MX | <https://www.capterra.mx/software/104808/caselle-utility> |
| es-PA | <https://www.capterra.com.pa/software/104808/caselle-utility> |
| es-PE | <https://www.capterra.pe/software/104808/caselle-utility> |

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