17 years helping Canadian businesses
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chatlyn
What Is chatlyn?
chatlyn, an AI-powered platform, automates client communication, streamlining workload and enhancing engagement for improved customer satisfaction and revenue growth.
Its omnichannel inbox manages interactions from various channels like email, webchat, WhatsApp, and more, with AI-generated suggestions and multilingual support.
The ticketing system tracks client requests efficiently, ensuring no query goes unanswered, while customizable attributes facilitate dynamic lists.
Features include Webchat widget, WhatsApp newsletter, AI chatbot, Chrome extension, and Journey Builder for automated workflows. Marketing automation, CRM integrations, and detailed analytics further optimize interactions. 100% GDPR compliant, accessible via web, iOS, and Android apps, Chatlyn revolutionizes customer communication and drives sales.
Who Uses chatlyn?
Hospitality, retail, hotels, hostels, resorts, tour operator and travel agencies.
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Reviews of chatlyn
Average score
Reviews by company size (employees)
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- 51-200
- 201-1,000
- >1,001
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chatlyn makes Global Customer Communication Easy
Comments: The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother.
Pros:
The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient.
Cons:
There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing.
Manages all your conversations online, in a way that you can trust and be proud of
Comments: Highly professional and quick. eager to please and knowledgeable.
Pros:
Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf.
Cons:
Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough.
