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What Is HaloCRM?

HaloCRM is a powerful customer service solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers advanced reporting, self-service features, automation, website integration, virtual agents and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction.

Who Uses HaloCRM?

Ideally suited to companies of all sizes, in any industry, looking for an intuitive, omnichannel customer service solution.

HaloCRM Software - HaloCRM's ticket view gives agents all the details required to seamlessly respond to a customer enquiry. With customer information and previous interactions visible on the side, as well as an audit trails, your customers will be impressed by your service!
HaloCRM Software - The HaloCRM home screen allows agents a dashboard overview of the information that mean the most to them upon logging in for the day.  With customisable views per roles or agent, the home page is completely yours to understand.
HaloCRM Software - The contact view on HaloCRM shows a real-time dashboard of enquiries related to each customer - with automatically updated activity logs and contact details readily available.
HaloCRM Software - HaloCRM's knowledge base functionality allows businesses to publish FAQ's that are accessible to customers to reduce enquiries. Article links can be embedded into responses or can be found on the HaloCRM self-service portal.
HaloCRM Software - HaloCRM has a clean, easy to navigate administration console. Make changes to your HaloCRM here. All modules are free to use - just ask a member of our team if you need help setting it up!

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Reviews of HaloCRM

Average score

Overall
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Ashley
Head Of Customer Service in UK
Automotive, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Seamless Integration - Dedicated support

5.0 5 months ago

Comments: Enjoyable from start to finish. The staff are great to work with and the product speaks for itself.

Pros:

The ease of use straight after setup was almost too good to be true. [sensitive content hidden] had everything configured ready for us on launch day. Advisors took to the system with ease and our data vs reporting improved greatly.

Cons:

Additional custom fields created for tickets require SQL reporting which as a non-technical implementer of the system, I found it frustrating that wasn't already pulled to the reporting suite as an option to select.

Kirsty
Company Manager in UK
Commercial Real Estate Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

WMDC / HaloCRM

5.0 last year

Comments: We are so happy that we have joined HaloCRM to assist our business in becoming even more efficient and providing the best service that we can to our tenants. this system ensures that all maintenance is logged y the tenant and is picked up by the team immediately ensuring nothing is ever missed.

Pros:

I like the ease in using the programme, and how we can now log all our Maintenance issues on a reliable system which means we can improve our service as landlord. really like the SLA time limits meaning all the team are working harder to meet these timecsales.

Cons:

Nothing ! :) i have nothing negative to comment