15 years helping Canadian businesses
choose better software

What Is Spark Loyalty?

Accelerate your sales and grow your retail business with the nation’s leading customized loyalty system! Branded as your storefront, Spark Loyalty already serves over 3 million happy shoppers nationwide. You can easily retain and engage customers by giving points, offering incentives, and delivering best-in-class perks that turn visitors into a community of loyal customers.

Who Uses Spark Loyalty?

Retail Stores, Restaurants, Franchise Retail, Enterprise Retail, Fast Casual Food, Takeout Delivery, Smoke & Vape

Spark Loyalty Software - Spark Loyalty® PRO
Spark Loyalty Software - Spark Loyalty® PRO - in-store kiosk
Spark Loyalty Software - Spark Loyalty® Mobile app
Spark Loyalty Software - Spark Loyalty® Customer Analytics Dashboard
Spark Loyalty Software - Spark Loyalty® Campaign Creation & Marketing Management Dashboard

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Reviews of Spark Loyalty

Average score

Overall
4.6
Ease of Use
4.9
Customer Service
4.3
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
20%
3
10%
Ni
Owner in US
Restaurants, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

1+1 Loyalty Review

5.0 last year

Comments: Overall, my experience with Spark Loyalty has been really positive. It’s helping my business keep existing customers and prompt customers who haven’t visited in a while to come back. It’s fostered great relationships with my community and made a business transaction feel more personal.

Pros:

My favorite features of this product is the ease for customers to have an electronic punch card that keeps them coming back and offers incentive to get a reward. My other favorite feature is the dashboard where I can control any campaigns, see my customer stats, and easily manage the program.

Cons:

My only con for the system is that sometimes the IPad can lag pretty bad and this will frustrate the customer. Luckily, when this started happening, I called customer service and received a new one on the mail very quickly.

Terri
owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

I love Spark Loyalty

5.0 last year

Comments: I feel that my customers love to get rewarded with every purchase.

Pros:

The software is easy to use. It brings my customers back more often to redeem a reward.

Cons:

I would like to be able to see the expiration date of the offers. Then the customer could decide whether to use one offer over another. I would like to be able to change the customers phone # when they get a new number.

Andrew
President in US
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A good idea, with little spark

3.0 last year

Comments: We didn't choose Spark Loyalty, it was a company that was sold a few times and we're here now.

Pros:

Signing up customers is easy because it's the same process across the industry.

Cons:

Very buggy, crashes often, and helpdesk is a joke.

Nha
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Loyalty program/punch card

5.0 2 months ago

Pros:

It's easy to use and easy to manage. It shows all the details that we need on the dashboard.

Cons:

The tablets draw too much power. Sometimes, the tablet doesn't work.

Grace
Manager in US
Restaurants, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Loyalty program

4.0 last year

Pros:

Ease of use. Attract loyal customers. Easy to send out campaigns.

Cons:

Software crashes sometimes. The app hangs sometimes when it can’t reach the server.0