---
description: Learn more about Enterpret pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterpret Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Enterpret](/software/1037555/enterpret)

# Enterpret

Canonical: https://www.capterra.ca/software/1037555/enterpret

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/1037555/enterpret?page=2)

> Enterpret is a platform for analytics on natural language to help you get actionable insights from customer feedback.
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Enterpret?

Enterpret is a unified source of your customer feedback and insights to help you ensure no customer pain goes unnoticed.

\#1 Customer Feedback Analytics Tool.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 6 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 3.6/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Enterpret

## Commercial Context

- **Pricing model**: Usage Based
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- Annotations
- Customer Experience Management
- Customer Segmentation
- Dashboard Software
- Data Discovery Software
- Data Extraction Software
- Data Import/Export
- Data Visualization Software
- Feedback Management
- Language Detection
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics Software
- Query Builder
- Reporting & Statistics
- Reporting/Analytics
- Review Monitoring
- Self-service Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis Software
- Third-Party Integrations
- Trend Analysis
- Visual Analytics

## Integrations (11 total)

- Discourse
- Disqus
- Freshchat
- Gong.io
- Intercom
- Slack
- Snowflake
- SurveyMonkey
- Twitter/X
- Typeform
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Chat

## Category

- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Data Analysis Software](https://www.capterra.ca/directory/31077/data-analysis/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [NPS Software](https://www.capterra.ca/directory/32075/nps/software)
- [Qualitative Data Analysis Software](https://www.capterra.ca/directory/31297/qualitative-data-analysis/software)

## Alternatives

1. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.capterra.ca/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.capterra.ca/software/178112/socialsurvey) — 4.7/5 (89 reviews)
5. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Reviews

### "Great Platform - would recommend to anyone looking to get deeper customer insights." — 5.0/5

> **Verified Reviewer** | *October 2, 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Enterpret is very easy to use and provides very insightful feedback. Once you get familiar with the nuances of the platform ,you are able to get a ton of value from it.
> 
> **Cons**: As with all AI tools, there are challenges in ensuring the queries and Boolean are pointed in the right direction to answer the questions/queries. Overall, an easier Boolean builder would be a nice addition to the experience.

-----

### "Our Voice Of Customer Superpower" — 5.0/5

> **Saunak** | *September 17, 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Enterpret AI agents helped us spot opportunities from all our customer interactions (like the needles in a haystack).

It helped various teams (like Product, CX, Ops, etc) self-serve insights from user feedback and make informed decisions without waiting on analysts.

One cool standout feature - Consolidates feedback from multiple sources, summarizes it and delivers it directly to Slack for easy access.

Overall - Makes it easy to flag bugs, pain points, customer wishes, and spot patterns quickly to close the loop faster.
> 
> **Cons**: We had to go through a learning curve for new users until dashboards and filters became second nature
> 
> Highly recommended if your team deeply cares about customer happiness and long retention as product KPI

-----

### "Reliable tool for building insights and customer stories" — 5.0/5

> **Pratiksha** | *January 6, 2026* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Customer reviews are easy to find, and the "Wisdom" feature provides user quotes for our research and story building. While not real-time, the data analysis is quite deep and provides a good amount of information. I also find the Data Dashboards incredibly helpful for segregating topics as they save complex filters so anyone can return to specific views whenever needed.
> 
> **Cons**: With the new interface, I believe we do need proper guidance to navigate through the Tool. Having tutorial videos will definitely be useful.

-----

### "A great, collaborative partner that sometimes falls short when attempting to connect with other platforms" — 4.0/5

> **Verified Reviewer** | *September 19, 2025* | Marketing & Advertising | Recommendation rating: 6.0/10
> 
> **Pros**: They have great customer support and are always willing to train new members on their platform to get them ramped up quickly.
> 
> **Cons**: They are missing some key out of the box integrations for other platforms that we work with such as granola AI and Churnkey.
> 
> Overall, they work very hard with us to make things work, though sometimes the promise of the platform falls short of creating actionable insights.

-----

### "My Positive Experience with Enterpret" — 5.0/5

> **Prashant** | *September 13, 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like Enterpret's capability to provide detailed analytics based on the filters we choose and the comparison we can do with different datasets.
> 
> **Cons**: The UI is a bit overwhelming due to the numerous options, but users may become accustomed to it over time.
> 
> My overall experience has been great as I have been using Enterpret to identify the high ticket volume drivers, top support tickets escalation reasons, so I can focus on those areas in our process and understand the voice of the customer from the feedback on the tickets related to our product, so we can work on the enhancements. Overall, the AI does a great job of helping us address critical areas, which would take more time if we manually went through the data.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.ca/software/1037555/enterpret?page=2)

## Links

- [View on Capterra](https://www.capterra.ca/software/1037555/enterpret)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/276087/Enterpret/> |
| en-AE | <https://www.capterra.ae/software/1037555/enterpret> |
| en-AU | <https://www.capterra.com.au/software/1037555/enterpret> |
| en-CA | <https://www.capterra.ca/software/1037555/enterpret> |
| en-GB | <https://www.capterra.co.uk/software/1037555/enterpret> |
| en-IE | <https://www.capterra.ie/software/1037555/enterpret> |
| en-IL | <https://www.capterra.co.il/software/1037555/enterpret> |
| en-IN | <https://www.capterra.in/software/1037555/enterpret> |
| en-NZ | <https://www.capterra.co.nz/software/1037555/enterpret> |
| en-SG | <https://www.capterra.com.sg/software/1037555/enterpret> |
| en-ZA | <https://www.capterra.co.za/software/1037555/enterpret> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Enterpret","description":"Enterpret is a platform for analytics on natural language to help product teams get insights from customer feedback.\n\nWe unify all your feedback from multiple channels (Zendesk, Slack, Twitter, NPS surveys, app store reviews, communities, etc.) and automatically categorize it into a taxonomy to ensure no customer pain goes unnoticed. \n\nWe also layer it with analytics so that you can identify trends, prioritize effectively, and ensure you’re working on the highest-impact customer problems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3533dbff-a6d8-48c4-a223-d6999ee189c1.png","url":"https://www.capterra.ca/software/1037555/enterpret","@id":"https://www.capterra.ca/software/1037555/enterpret#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":6},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/software/1037555/enterpret#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Enterpret?","@type":"Question","acceptedAnswer":{"text":"Enterpret is a platform for analytics on natural language to help product teams get insights from customer feedback.We unify all your feedback from multiple channels (Zendesk, Slack, Twitter, NPS surveys, app store reviews, communities, etc.) and automatically categorize it into a taxonomy to ensure no customer pain goes unnoticed. We also layer it with analytics so that you can identify trends, prioritize effectively, and ensure you’re working on the highest-impact customer problems.","@type":"Answer"}},{"name":"Who Uses Enterpret?","@type":"Question","acceptedAnswer":{"text":"Enterpret is a unified source of your customer feedback and insights to help you ensure no customer pain goes unnoticed.#1 Customer Feedback Analytics Tool.","@type":"Answer"}}]},{"@id":"https://www.capterra.ca/software/1037555/enterpret#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/30541/customer-satisfaction/software","@type":"ListItem"},{"name":"Enterpret","position":3,"item":"/software/1037555/enterpret","@type":"ListItem"}]}]}
</script>