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What Is Kigo?

Kigo, a Guesty Company; is the trusted global platform for short-term management professionals, enabling companies to effortlessly expand their property portfolio and drive revenue. Companies around the world use Kigo's complete vacation rental software solution to easily manage bookings across multiple properties in their portfolios. With solutions including channel management, websites, payments, operations, maintenance and more, we're here to help take your business to the next level.

Who Uses Kigo?

Kigo is designed for vacation rental management professionals with any number of properties and any level of experience. We're here to support your unique business needs.

Kigo Software - Kigo Channel Manager
Kigo Software - Kigo Websites
Kigo Software - Operations Manager
Kigo Software - Reservations / booking software

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Reviews of Kigo

Average score

Overall
3.7
Ease of Use
3.7
Customer Service
3.7
Features
3.7
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tom
Tom
3rd Party Sales Executive Recruiter in US
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great company, real people

5.0 6 years ago

Pros:

Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product

Cons:

Nothing really, they are adding news api’s and services all the time

Guesty Response

6 years ago

Dear Tom, Thank you for your kind words and for your trust. We'll keep working hard to make sure you stay a happy member of our family. The Kigo team

Andrea
Managing Director in Ireland
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

An essential tool for short term rental management. Top class Customer Service

4.0 7 years ago

Comments: I have managed +40 properties in Rome with the benefit of a bespoke SaaS, top class customer service, basic functions easy to manage.

Pros:

Kigo allows API connections with the majority of the main stream channels for short term rentals. It is pretty easy to use, constantly developed with new upgrades, 24/7 customer service available for your needs. So many features available, you can customize its usage to make it a bespoke SaaS for your business.

Cons:

As it is on-cloud, the common objections are about its responsiveness (very good itself but in some cases, the staff had to fix some delays with connections to portals, probably caused by portals too. These type of issues can prevent rates&avaiability updates depending on the portal you are going to deal with: for e.g., Booking.com does not allow a manual un-lock if the connetcion with Kigo is down for a while (I have experienced this a couple of times in the year). This means that you have to put yourself in touch with the customer service immediately in order to avoid overbookings or reservations with wrong fares. However, this is a common issue you will find working with channel managers and the strength of Kigo is its prompt help provided by his team that you could not find joining others.

Guesty Response

7 years ago

Dear Andrea, Thank you for your review. It's very important to us that our customers know we are here to partner with them. We want to ensure we have done everything in our power to help them succeed. We are very pleased to know that you're enjoying working with our Support team! To your point above, and as you noted yourself, connectivity with portals is a common challenge for all Channel Managers, but the Customer Service is what makes the difference between a Best Class software and an average software company, and you should feel confident in knowing the people behind Kigo sincerely care about your needs and your business. Thank you for choosing Kigo! The Kigo team

Huu Huy
Director in France
Used the Software for: Not provided
Reviewer Source

Bad UX Design, full of bugs and very slow

1.0 9 years ago

Comments: We were user of Kigo Legacy (the old version) before to migrate to the new Kigo.
The old one was perfect except it was not fully connect with Airbnb API and use Email parsing only.
When we decided to migrate to the new one, we expected to get an upgraded release of Kigo 1 fully connected with Airbnb.
Unfortunately, this version is built with a new architecture and from scratch. There is nothing to compare with the old version.
Yes, it brings some interesting features but with full of bugs
CONS :
1) Their UI are not user centered, not intuitive, not efficient. When we needed 1 click to execute a task, now we need few more steps.
This application is certainly designed by an IT Expert who don't know what we do in our business ! All screens and cinematics of screens are data centric instead of business centric.
2) I thing the worst point is the pricing. We have more than 50 flats and it's impossible to manage your pricing because they just provide a list of 365 text boxes where you can fill your price day by day for 1 flat.
There is no distinction for W-E / DayOfWeek. Even if they provide a bulk copy function, it's not efficient.
3) There is an optional feature to auto adjust your rates based on the % of occupancy. Monthly fee: 400 .
On paper, it looks nice. But after 2 weeks using it, we saw some wrong pricing and switch it off. Except the bug, there are 2 bad points for this pricing engine :
- With Kigo, we cannot use the new auto pricing of Airbnb which is better than this one because it's based on the whole volume of Airbnb booking in your city to adjust your rates, instead of considering only your own level of occupancy.
- When the engine sets the price, it updates the base price instead of to push a discounted amount. It's bad because Booking.com allows crossed out prices (% of discount displayed)
it could be nice to show the discount when is allowed by the website. It was available with Kigo 1...
4) Functionalities lost since the new kigo :
- cleaning/staffing scheduler
- color flags to tag bookings that we need to follow
5) Don't expect to get some smart statistics to follow up your activites and do some analysis. They provide this kind of bullshit Data Report generated by a BI engine with zero consideration of the important criteria for our business. 6) Kigo API : I'm not going to detail the issues but there are a lot of bugs and very slow.

PROS :
1) Support team is usually reactive

Guesty Response

9 years ago

Thank you for your review, we're sorry that you felt that your transition to the new version has not been as satisfactory as you hoped. We are here to fix any reported issues and our client success and support teams are here to help whenever you need them. We have forwarded your comments to them as well as to our Product team. Our development team have also been working on making sure the latest features of Kigo are as powerful and as smooth as possible. Our new product, Kigo Operation Management (Cleaning, maintenance, Owner & guest management) will be released soon and is an improved version of our old cleaning and staffing management feature. We regret that our new platform was not up to the standard you expected and are committed to fixing any issue reported by our customers. We have already made great improvements since the initial development and we will be happy to work with your account to resolve any remaining issues you may have. Feel free to contact us at any time.

George
Business Development Manager, UAE in United Arab Emirates
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great project and really helpful for big vendors;needs a few improvements

4.0 7 years ago

Comments: As a 2,5 years user, I have to admit that Kigo has helped a lot in our business.
Especially after the launch of Kigo 2.0, UI has improved significantly, which I think is a key factor for our long partnership.
A few things regarding ease of use that need improvement are certainly the extra charge rules, initial set-up and date-blocking. Apart from that, I think that Kigo offers plenty of features that can be useful for the user such as templates, attachments, property set-up ad payment gateways.
One thing that has really troubled us from day 1, is the channel connectivity, both in terms of channel variety and channel set-up process. I personally think this is a feature that could certainly use some improvement.
Support in general is very helpful, except a few cases, in which however our account manager was always available to help and resolve asap. His help and support since he started as our account manager has been very much appreciated and is one of the reasons we rely on Kigo.
To sum up, we are certainly satisfied in General, but there are surely things that can be very much improved.
Thank you for your services so far,
Best,
George

Pros:

Versatility, adaptability, progress, UI, general suport

Cons:

minor dis-functionalities, channel lists and set-up process, part of the set-up.

Guesty Response

7 years ago

Dear George, Thank you for your kind words and for your feedback, we really appreciate that you take the time to do it. We're very happy to work with professional agencies like yours. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're very focused on developing innovative and user friendly features that meets your needs both now and in the future and we're very pleased to see that you're happy with the tools that we've provided so far. Our support team is working hard to provide a best in class customer service , and so we're happy to hear that you are pleased with the service they provide. We're taking note of your comments regarding the the channel connectivity, and we will discuss these further with our product team. The Kigo team

mitchell
director in Curaçao
Used the Software for: 2+ years
Reviewer Source

Without customer service I would left Kigo a long time ago. Kigo is growing but has a lot to learn

4.0 6 years ago

Pros:

Easy of use. The system has a lot of potential to be the biggest and the best. Learning the needs of the clients and adding that to the system would make it almost perfect. Kigo is growing and learning and getting better in being there for the client.

Cons:

The system isn't open for changes. It takes to much time to adjust or ad something new to the product. Isn't ready for social media or MailChimp. Removing the benefits from the software: Ical, API with software of Kigo, not having a website development department anymore and not learning from the clients. Adjusting to the changes of the rental market.

Guesty Response

6 years ago

Dear Mitchell, Thank you so much for your review. It's a pleasure to work with you, and Richard baker and our teams appreciate the kind words. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. We're doing our very best to stay on top of business trends and technological breakthroughs to provide best-in -class user friendly features that focus on the total experience and meet your needs, both now and in the future. Following this logic, not only do we focus on developing partnerships that are meaningful to you, we make sure that these partnerships follow high standard requirements to provide the most value to our customers. You can be confident that we'll keep working hard to achieve this goal. The Kigo team