What Is Kigo?

Kigo, a Guesty Company; is the trusted global platform for short-term management professionals, enabling companies to effortlessly expand their property portfolio and drive revenue. Companies around the world use Kigo's complete vacation rental software solution to easily manage bookings across multiple properties in their portfolios. With solutions including channel management, websites, payments, operations, maintenance and more, we're here to help take your business to the next level.

Who Uses Kigo?

Kigo is designed for vacation rental management professionals with any number of properties and any level of experience. We're here to support your unique business needs.

Kigo Software - Kigo Channel Manager Kigo Software - Kigo Websites Kigo Software - Operations Manager Kigo Software - Reservations / booking software

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Reviews of Kigo

Average score

Overall
3.8
Ease of Use
3.7
Customer Service
3.7
Features
3.8
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tom
Tom
3rd Party Sales Executive Recruiter in US
Verified LinkedIn User
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great company, real people

5.0 4 years ago

Pros:

Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product

Cons:

Nothing really, they are adding news api’s and services all the time

Kigo Response

4 years ago

Dear Tom, Thank you for your kind words and for your trust. We'll keep working hard to make sure you stay a happy member of our family. The Kigo team

Laurens
Owner in Austria
Hospitality, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great!!! Please read my rating in detail. I have very specific requests.

5.0 2 months ago

Comments: Tracking for ads doesn't work well because we can't put a tag on the check-out page. Please also look at the rating description I did on the site before this. Everything else I like. I would like to work with you for a long time. We will grow further and might need to discuss pricing then. It's a quite high percentage to pay when we have more properties. We try to double every year.

RealPage Response

2 months ago

Hi Laurens, thank you so much for this great review & feedback! We really appreciate you being a customer and helping to share the word about us. We're here for you anytime, and Our Customer Success team will look into your comments.

Michael
Michael
Business Solutions Consultant in Canada
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Right idea, but some big oversights...

3.0 6 years ago

Comments: Moved client from pen and paper system to Kigo. I would have preferred another solution that I was familiar with, but client had already committed and just wanted to get going. Selected better website for $999. Some nice features and integrations, such as the commerce integration which auto charges guests at time of booking, and allows for a few click refunds on cancellation. The website is attractive, but unfortunately went through a two week f*$k up when a major upgrade went badly wrong and their backup server went down at the same time and was unable to restore previous versions. I wonder if they will be crediting customers for 2 weeks without service. Thankfully they seem to have worked through the issues.

Pros:

Easy to user interface. Quick learning curve. Booking from calendar view. Integration with AirBnb, Booking.com and others. Nice front page booking bar. E-commerce for initial booking deposit and refunds (but not for the balance which has be done manually). Allows for lots of different fee structures. Built in revenue management system for an extra fee (haven't used it yet).

Cons:

No channel connection with Expedia, which alone will cost this property thousands in lost bookings. Website changes are slow to show up because of the way that they cache the files. Takes hours or sometimes days for a change to show up on the site. If they mess something up, there is nothing you can do to fix your site, you have to wait for them. You can create specials but they do not show up until after the guest has made the booking, so they are useless. Support is good, but slow. Issues can take a few days or longer to get resolved. Seasonal price feature is good idea, but buggy and I think no longer supported. There is no way to track when features are being released (they may or may not be). There is no group booking feature. Only 6 slideshows and no video allowed for front page on paid website packages.

Kigo Response

6 years ago

Dear Michael, Thank you for sharing your honest feedback. We¿re glad to hear you find our interface to be user friendly and have been happy with your experience using our channel manager and e-commerce features. In regard to the website challenges, we launched a release earlier this month to improve website performance. Our development team quickly identified issues affecting some clients and was successful in resolving them. We apologize for the inconvenience you experienced during this time, and are confident the upgrades make our website product better than ever. If you experience any issues in the future, our support team will work to resolve them as soon as possible. We also send out release notes via email whenever new features are released, available at http://help.kigo.net. As we strive to provide the best client experience possible, we take feedback seriously. We¿ve contacted you to discuss the situation, and please feel free to reach out any time for assistance.

Victoria
Owner/Guest Services Manager in US
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Kigo delivers

5.0 2 months ago

Comments: We are extremely satisfied with Kigo. The functionality of the program and the customer service has been top notch.

Pros:

We liked the comprehensiveness of the software. It does everything that we need. Kigo makes running our vacation rental business a bit easier.

Cons:

As a smaller company with a smaller vacation rental inventory we had concerns regarding the price point and the minimum monthly fees.

RealPage Response

last month

Hi Victoria! Thank you for your kind feedback, your words are very much appreciated. Your account Manager has reached out to you, please, do not hesitate in letting us know if there's anything we can do to improve your experience with Kigo. Have a great day!

Graham
Graham
Managing Director in UK
Verified LinkedIn User
Hospitality, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very expensive - old software

4.0 4 years ago

Comments: One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists

Pros:

This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future.

Cons:

One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling. The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER! They still charge their commission even on cancelled bookings!!!! Even direct cancelled bookings!! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID

Kigo Response

4 years ago

Dear Graham, Thank you for your feedback. At Kigo, our goal is to serve our clients above all else, and it was with this in mind that we had decided to maintain the Kigo Legacy platform for the last 4 years, to accommodate our existing Kigo Legacy customers. However, since day 1 we informed all our customers that we wouldn't develop additional features to the old platform and we immediately removed the platform from sale. The Kigo Legacy solution hasn't been in the market since 2014. We focus all our efforts in our current Kigo platform which combines everything you need to run your business more effectively from a single solution. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. If you are ready to move to our innovative software, please know that we are committed to working together to provide you with the best experience possible. Kind regards, The Kigo Team