15 years helping Canadian businesses
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G12 Communications
What Is G12 Communications?
G12 Communications combines expert knowledge with next-level customer support to help companies discover the best path to Microsoft Teams. Founded on decades of expertise, the organization's services include Operator Connect, Direct Routing, SIP trunking, Cloud PBX, UCaaS, and Teams integration. G12 is also a certified Operator Connect Partner specialized in transforming Teams into a full-featured business calling solution for businesses of all sizes.
Who Uses G12 Communications?
Any organization looking to get more out of its calling solution and Microsoft Teams licenses, including small business, enterprises, financial services, healthcare, education, and the public sector.
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Reviews of G12 Communications
A+ Support is easy to contact. Compatibility with hardware is good.
Comments: Overall good. Easy to work with. Learning curve was not bad.
Pros:
My title says it all. A+ Support is easy to contact. Compatibility with hardware is good. Email and phone support is on point. Quick answers usually few minutes.
Cons:
Although support is easy actual communication between support and user is difficult. Understanding your issues. We did just switch and are learning this new system.
Alternatives Considered:
Bye-Bye Mitel - Hello G12!
Comments: So far we are delighted!!
Pros:
Everything!! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds.
Cons:
wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode.
CS is very quick and responsive
Pros:
They are not like other providers that take time to process a technical request. They were prompt to our requests and changes have been applied within the hour of request.
Cons:
I can't think of anything. Our journey together has been very seamless.
Took too long to remediate
Comments: Overall, good; right now, I'm upset that it took 4-5 calls to get assistance and resolution.
Pros:
Historically, the service response, and call quality.
Cons:
The service response, and lack of speed to get this issue resolved.
Alternatives Considered:
G12 Services and use
Comments: I have found both sales and implementation services very responsive.
Pros:
G12 was a very easy integration of CloudPBX and our Microsoft Teams integration of voice services. Very easy to handle adds, moves, deletes in management while the end user experience is virtual, so not tied to any location, just available Internet anywhere in the world.
Cons:
They do not currently provide IVR services within their platform, so Call Centers users need alternate options.
