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G12 Communications

G12 Communications

What Is G12 Communications?

G12 Communications combines expert knowledge with next-level customer support to help companies discover the best path to Microsoft Teams. Founded on decades of expertise, the organization's services include Operator Connect, Direct Routing, SIP trunking, Cloud PBX, UCaaS, and Teams integration. G12 is also a certified Operator Connect Partner specialized in transforming Teams into a full-featured business calling solution for businesses of all sizes.

Who Uses G12 Communications?

Any organization looking to get more out of its calling solution and Microsoft Teams licenses, including small business, enterprises, financial services, healthcare, education, and the public sector.

G12 Communications Software - G12 Operator Connect
G12 Communications Software - G12 Communications
G12 Communications Software - G12 COmmunication
G12 Communications Software - G12 Communication

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Reviews of G12 Communications

Average score

Overall
4.7
Ease of Use
4.5
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
80%
4
15%
3
4%
1
1%
Tito
Tito
Tech in US
Verified LinkedIn User
Computer Networking, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A+ Support is easy to contact. Compatibility with hardware is good.

5.0 11 months ago

Comments: Overall good. Easy to work with. Learning curve was not bad.

Pros:

My title says it all. A+ Support is easy to contact. Compatibility with hardware is good. Email and phone support is on point. Quick answers usually few minutes.

Cons:

Although support is easy actual communication between support and user is difficult. Understanding your issues. We did just switch and are learning this new system.

Laura
Sales/Marketing/Admin in US
Building Materials, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Bye-Bye Mitel - Hello G12!

5.0 2 years ago

Comments: So far we are delighted!!

Pros:

Everything!! Having used and been the administrator for a Mitel system - G12 is like turning in your old beater car that consistently would breakdown for a slick new ride! Easy to use, program, train, so many options for call handling. As the administrator - it's easy to assist employees with personalizing their set-up and assist with options. Fast and not complicated at all - I am able to bounce in/out of the manager portal in seconds.

Cons:

wrap-up mode - needs the ability to know when someone is in wrap-up mode. This is for those that are not in the call center group. There is no indicator that shows the person is busy when in wrap-up mode - just on the phone (red) or available (green). Maybe a nice blue color would indicate the person is in wrap-up mode.

w
sec treas in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

getting set up

4.0 2 months ago

Comments: now that our headsets are solved the call waiting interruption problem is overr but the yealink corded headsets are not long enough to work with

Pros:

chat system and backup service in idaho to configure line rolling and setup

Cons:

their rep no idea which headsets would not be suitable for this deployment. went through weeks of trying to queue calls, silence call waiting, eliminate voice mail and other customizations that their support staff eventually figured out.

Bobbi
Ops Support in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Would not recommend.

1.0 11 months ago

Comments: Horrible, this has been the worst phone system I've ever used. The customer service and tech support did nothing to help when we showed them the issues we were having and how it was impacting our business, they told us to get over it.

Pros:

Nothing! I was super excited to use the program, but it was a complete let down. Patients could not call in because G12 showed our number as not in service. Call would disconnect if you tried to transfer them, and the texting stopped working all together a month into the program. The support team was not helpful and did not fix any problem when we brought them up.

Cons:

Everything, the system stopped working with in 4 months and customer service did not help with any issues we were having. When we told them it was negatively impacting our business, we were told they could do anything to help. We lost clients because we did not have a reliable phone system.

Nathan
IT Director in US
Fishery, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

G12 Teams Phone System

4.0 3 months ago

Comments: The team was easy to work with, friendly, and helpful. Despite some confusion, the overall experience was good.

Pros:

Support was easy to work with and helpful. Implementation costs are included in the monthly user license as is all support.

Cons:

Setup was confusing. They provide you with an initial Excel workbook and your project manager walks through it with you. The PM is not able to answer all the questions and the workbook doesn't have great instructions.