---
description: Learn more about Customer Relationship Management pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Relationship Management Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Customer Relationship Management](/software/1033584/customer-relationship-management)

# Customer Relationship Management

Canonical: https://www.capterra.ca/software/1033584/customer-relationship-management

> It is a CRM solution that helps businesses manage contacts, generate reports, track client visits, and more.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 3.3/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 3.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Intoweb Business
- **Founded**: 1999

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: South Africa

## Features

- Contact Management Software
- Interaction Tracking
- Lead Management Software

## Category

- [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software)

## Alternatives

1. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
4. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews)
5. [Kylas Sales CRM](https://www.capterra.ca/software/210630/kylas) — 4.8/5 (573 reviews)

## Reviews

### "The Nimble Experience" — 4.0/5

> **Toni** | *September 2, 2025* | Writing & Editing | Recommendation rating: 9.0/10
> 
> **Pros**: I love how the Nimble Customer Relation management application has a very well-organized platform. This software demonstrates top-notch organized categories, for example:
Tasks, Stage Funnels, my deals, Events, Email Tracking and many other categories as well. 
As this software also displays a very colorful approach when engaging with the software. 
I think Nimble definitely excels in social media integration, to the point where it imperatively makes it easier for any designer to collaborate directly with their clients. 
I also like the feature of the software to where you can add notes anytime you would need to and also update a deal status. As this software is very simple and easy to utilize regarding it's enhanced and exceptional integration. 
I also love how this software coordinates with Gmail, MS Viewpoint and other social systems.
> 
> **Cons**: I actually disliked the pricing of this software; the price was a little bit too high for me and there are actually cheaper options that you could choose from and some of them are absolutely free. 
I also didn't care for the overwhelming list of programs and recommendations that this software had to offer, as there were too many to choose from. As this exhaustive list makes the data monotonous. 
I also feel that if you're a beginner when using this software, this software can become very difficult to understand, and some may get lost in the software. 
A definite improvement should be made to this software because it will help a lot of first-time users using this software.
> 
> My overall experience with Sales Management was truly exceptional to where i had lots of my questions and concerns answered and resolved immediately. 
The lead management team was also superb with the information that they also had to offer and sending emails were super easy as well and I also loved how i received a prompt response pertaining to any email that I would send. 
It was also great doing business with the Nimble team. 
In closing, I think this is a great software for anyone to try.

-----

### "Centralized Customer Data" — 5.0/5

> **Verified Reviewer** | *May 19, 2023* | Consumer Electronics | Recommendation rating: 8.0/10
> 
> **Pros**: CRM software enables businesses to manage customer interactions across various channels, including email, phone calls, social media, and chat. It provides tools for tracking customer communication, scheduling follow-ups, and sending personalized messages.
> 
> **Cons**: Implementing CRM software can be complex and time-consuming, especially for larger organizations or those with existing systems and data to migrate.

-----

### "Streamline Your Business and Boost Customer Satisfaction" — 5.0/5

> **Oumaima** | *July 7, 2023* | Environmental Services | Recommendation rating: 9.0/10
> 
> **Pros**: I appreciate the ability of CRM systems to centralize customer data in one place. This central repository allows businesses to have a holistic view of their customers, including their contact information, purchase history, interactions, preferences, and more. Having all customer data readily accessible and organized helps businesses personalize their interactions and provide better customer service.
> 
> **Cons**: I find CRM systems to be complex, especially when first getting started. Navigating through various features and understanding how to effectively utilize the system can require a learning curve. Training and support resources provided by the CRM vendor can help mitigate this challenge.
> 
> CRM systems enable businesses to better understand their customers by consolidating and organizing customer data. This comprehensive view allows for personalized interactions, targeted marketing campaigns, and improved customer service, leading to enhanced engagement and satisfaction.

## Links

- [View on Capterra](https://www.capterra.ca/software/1033584/customer-relationship-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/265038/Customer-Relationship-Management/> |
| en-AE | <https://www.capterra.ae/software/1033584/customer-relationship-management> |
| en-AU | <https://www.capterra.com.au/software/1033584/customer-relationship-management> |
| en-CA | <https://www.capterra.ca/software/1033584/customer-relationship-management> |
| en-GB | <https://www.capterra.co.uk/software/1033584/customer-relationship-management> |
| en-IE | <https://www.capterra.ie/software/1033584/customer-relationship-management> |
| en-IL | <https://www.capterra.co.il/software/1033584/customer-relationship-management> |
| en-IN | <https://www.capterra.in/software/1033584/customer-relationship-management> |
| en-NZ | <https://www.capterra.co.nz/software/1033584/customer-relationship-management> |
| en-SG | <https://www.capterra.com.sg/software/1033584/customer-relationship-management> |
| en-ZA | <https://www.capterra.co.za/software/1033584/customer-relationship-management> |
| fr | <https://www.capterra.fr/software/1033584/customer-relationship-management> |
| fr-BE | <https://fr.capterra.be/software/1033584/customer-relationship-management> |
| fr-CA | <https://fr.capterra.ca/software/1033584/customer-relationship-management> |
| fr-LU | <https://www.capterra.lu/software/1033584/customer-relationship-management> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Customer Relationship Management","description":"It is a CRM solution that helps businesses manage contacts, generate reports, track client visits, and more.","url":"https://www.capterra.ca/software/1033584/customer-relationship-management","@type":"SoftwareApplication","@id":"https://www.capterra.ca/software/1033584/customer-relationship-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ca/software/1033584/customer-relationship-management#faqs","mainEntity":[{"name":"What Is Customer Relationship Management?","@type":"Question","acceptedAnswer":{"text":"It is a CRM solution that helps businesses manage contacts, generate reports, track client visits, and more.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/2/customer-relationship-management/software","@type":"ListItem"},{"name":"Customer Relationship Management","position":3,"item":"/software/1033584/customer-relationship-management","@type":"ListItem"}],"@id":"https://www.capterra.ca/software/1033584/customer-relationship-management#breadcrumblist"}]}
</script>