---
description: Learn more about Eclipse AI pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Eclipse AI Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Eclipse AI](/software/1033058/eclipse-ai)

# Eclipse AI

Canonical: https://www.capterra.ca/software/1033058/eclipse-ai

> Cloud-based voice-of-customer platform that aggregates omnichannel feedback, runs sentiment analysis, and delivers actionable insights.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Eclipse AI?

Multi-location businesses and franchise groups in retail, restaurant, and hospitality industries.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eclipse AI
- **Founded**: 2021

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Choose the package best suited to your needs.

Try Professional free for 30 days · No credit card required​ · Free forever option
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil and 152 more

## Features

- Customizable Templates
- Dashboard Software
- Data Visualization Software
- Feedback Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)
- [Customer Retention Software](https://www.capterra.ca/directory/34255/customer-retention/software)

## Alternatives

1. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10513 reviews)
2. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1207 reviews)
3. [Broadly](https://www.capterra.ca/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.capterra.ca/software/178112/socialsurvey) — 4.7/5 (89 reviews)
5. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2927 reviews)

## Reviews

### "A tool needed for all franchisors and brands with multiple locations" — 5.0/5

> **Gareth** | *November 6, 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data

Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
> 
> **Cons**: The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
> 
> Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

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### "Eclipse AI Survey Analytics" — 3.0/5

> **Md** | *October 16, 2023* | Building Materials | Recommendation rating: 6.0/10
> 
> **Pros**: The analytics generated by this is interesting and insightful.
> 
> **Cons**: Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
> 
> Good, it gives data analytics at the shortest possible time.

## Links

- [View on Capterra](https://www.capterra.ca/software/1033058/eclipse-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255653/Eclipse-AI/> |
| en-AE | <https://www.capterra.ae/software/1033058/eclipse-ai> |
| en-AU | <https://www.capterra.com.au/software/1033058/eclipse-ai> |
| en-CA | <https://www.capterra.ca/software/1033058/eclipse-ai> |
| en-GB | <https://www.capterra.co.uk/software/1033058/eclipse-ai> |
| en-IE | <https://www.capterra.ie/software/1033058/eclipse-ai> |
| en-IL | <https://www.capterra.co.il/software/1033058/eclipse-ai> |
| en-IN | <https://www.capterra.in/software/1033058/eclipse-ai> |
| en-NZ | <https://www.capterra.co.nz/software/1033058/eclipse-ai> |
| en-SG | <https://www.capterra.com.sg/software/1033058/eclipse-ai> |
| en-ZA | <https://www.capterra.co.za/software/1033058/eclipse-ai> |

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