---
description: Learn more about Pulsedesk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pulsedesk Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Pulsedesk](/software/1031448/pulsedesk)

# Pulsedesk

Canonical: https://www.capterra.ca/software/1031448/pulsedesk

> Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Pulsedesk?

SMEs

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pulsedesk

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pulsedesk is available on the following plans:
Cloud
3 months - $10 per agent per month
6 months - $9 per agent per month
12 months - $8 per agent per month

On-premise
Unlimited number of users - From $8000 (license cost for 12 months)
Technical support and software updates - From$3500 (for 12 months)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, English, Italian, Russian, Slovak
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 188 more

## Features

- Alerts/Escalation
- Automated Routing
- Customer Database
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management Software

## Integrations (5 total)

- Bitrix24
- Jira
- Twilio
- WhatsApp
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.ca/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Easy to deploy and inexpensive software" — 5.0/5

> **Verified Reviewer** | *June 30, 2022* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: It took us a couple of days to start working with Pulsedesk. It has an intuitive interface and simple design. But despite its simplicity it offers many possibilities. Trigger system turned out to be especially important for us. It’s cool that you can set the conditions under which the application will be assigned to a specific agent.
> 
> **Cons**: Unfortunately, it lacks some advanced customization options.
> 
> We’re a small IT-company and this tool is perfect for us.

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### "PulseDesk is an outstanding platform" — 5.0/5

> **Hemal** | *July 25, 2023* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: It is highly user-friendly, and the customer support is exceptionally helpful. Having tried multiple platforms, PulseDesk truly stood out, catching my eye and exceeding all my expectations. I highly recommend it.
> 
> **Cons**: Everything was good as I have been using it since a long time.

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### "Easy to use and gets the job done" — 5.0/5

> **Luiz** | *May 18, 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I'm absolutely amazed by PulseDesk; it's incredibly user-friendly and the customer support is exceptionally helpful.
> 
> **Cons**: I'm looking forward to see Facebook and Instagram integrations working.

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### "Great helpdesk for small companies" — 5.0/5

> **Olga** | *June 30, 2022* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Easy tool to automate ticketing process. Requests from all channels proceed in one interface which makes workflow faster and more effective.
> 
> **Cons**: What did you like the least about this software?
There is no integration with social media. But as I know the team is working on it now so we are waiting for them to do it.
> 
> Before implementing the helpdesk our online shop processed all requests manually. There were not too many requests but still sometimes it was difficult to answer every question on time. Thanks to Pulsedesk we were able to automate the process and significantly increased the speed of work of the support team.

## Links

- [View on Capterra](https://www.capterra.ca/software/1031448/pulsedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253698/Pulsedesk/> |
| en-AE | <https://www.capterra.ae/software/1031448/pulsedesk> |
| en-AU | <https://www.capterra.com.au/software/1031448/pulsedesk> |
| en-CA | <https://www.capterra.ca/software/1031448/pulsedesk> |
| en-GB | <https://www.capterra.co.uk/software/1031448/pulsedesk> |
| en-IE | <https://www.capterra.ie/software/1031448/pulsedesk> |
| en-IL | <https://www.capterra.co.il/software/1031448/pulsedesk> |
| en-IN | <https://www.capterra.in/software/1031448/pulsedesk> |
| en-NZ | <https://www.capterra.co.nz/software/1031448/pulsedesk> |
| en-SG | <https://www.capterra.com.sg/software/1031448/pulsedesk> |
| en-ZA | <https://www.capterra.co.za/software/1031448/pulsedesk> |
| pt | <https://www.capterra.com.br/software/1031448/pulsedesk> |
| pt-PT | <https://www.capterra.pt/software/1031448/pulsedesk> |

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