--- description: Learn more about ClientTrack pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ClientTrack Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Patient Case Management Software](/directory/30590/patient-case-management/software) > [ClientTrack](/software/1028015/clienttrack) # ClientTrack Canonical: https://www.capterra.ca/software/1028015/clienttrack Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/1028015/clienttrack?page=2) > ClientTrack is a social service case management platform that facilitates efficiency, compliance, and reporting across communities. > > Verdict: Rated **4.4/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ClientTrack? ClientTrack is a comprehensive case management solution that supports care coordination across a community. ClientTrack serves homelessness, refugee services, victim services, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 11 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Eccovia ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Case Management Software - Compliance Management - Goal Setting/Tracking - Patient Management Software - Referral Management - Reporting & Statistics ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Patient Case Management Software](https://www.capterra.ca/directory/30590/patient-case-management/software) ## Related Categories - [Patient Case Management Software](https://www.capterra.ca/directory/30590/patient-case-management/software) - [Human Services Software](https://www.capterra.ca/directory/30660/human-services/software) - [Government Software](https://www.capterra.ca/directory/20048/government/software) - [Nonprofit Software](https://www.capterra.ca/directory/30805/nonprofit/software) - [Social Work Case Management Software](https://www.capterra.ca/directory/31462/social-work-case-management/software) ## Alternatives 1. [CharityTracker](https://www.capterra.ca/software/132388/charitytracker) — 4.5/5 (1059 reviews) 2. [NewOrg](https://www.capterra.ca/software/124958/neworg-management-system) — 4.8/5 (67 reviews) 3. [Sumac](https://www.capterra.ca/software/144095/sumac) — 4.4/5 (132 reviews) 4. [PlanStreet](https://www.capterra.ca/software/180084/planstreet) — 4.3/5 (44 reviews) 5. [Community CareLink](https://www.capterra.ca/software/192006/fristcalltechnology) — 4.3/5 (42 reviews) ## Reviews ### "Good for Social Workers\!" — 4.0/5 > **Verified Reviewer** | *October 13, 2019* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I work in a social work setting and so programs and softwares like ClientTrack always help to make our jobs a little easier. I have been able to use this tool to keep track of my case load and I really like how much it has helped me to stay organized and stay on top of my case load\! > > **Cons**: What I liked the least about this software was that it does take a little bit of time to get used to learning how to navigate around it. I look forward to seeing future updates that make this a bit more easier to use. > > My overall experience with ClientTrack has been very positive and has helped me do my tasks better now that I have everything in one place\! ----- ### "Useful and comprehensive database" — 5.0/5 > **Adele** | *December 5, 2018* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The reports that can be generated based on the data entered are excellent. I knew some agencies that were using Excel to track thousands and thousands of clients or worse yet pulling the data from hard files\! Complicated information for fiscal reports involving multiple query fields that would have taken me hours by hand could be generated in just a few minutes. > > **Cons**: I wasn't always able to run the precise information I wanted in a report. It would be nice to have an easier to build query function for users without advanced skills. > > I worked in Homeless Services in Snohomish County in Washington State for 10 years and we were required by the County to enter every homeless individual into a database that collected demographic information for reporting to Housing and Urban Development. It was called Homeless Management Information System (HMIS) and ClientTrack was the vendor. ----- ### "No Support" — 1.0/5 > **Marnie** | *March 12, 2021* | Accounting Software | Recommendation rating: 0.0/10 > > **Pros**: simple to use when it works. Well priced. > > **Cons**: We've been users for years and about 8 months ago the software quit tracking deadlines properly. Since this is the most important part of client track it caused a huge issue for our firm. We've called and emailed Client Track repeatedly. Every time they say that they're working on it and that they'll get us an update. Nothing has come. For 8 months we've been working without any confidence in this software. They're so busy trying to launch they're portal that they've let the core business fall apart. > > Really good for the first few years but horrible since they've switched to focusing on the portal. ----- ### "Excellent, is a software that is at the forefront of social and health services." — 5.0/5 > **Verified Reviewer** | *April 7, 2018* | Recommendation rating: 10.0/10 > > **Pros**: I like the most is ClientTrack Case Management, a collection of tools for data collection, integration and superior information that allows government, community programs and health services to collaborate on solutions for the community that address the social determinants of health. > > **Cons**: I like least is that until now I have found that the program has a focus on the behavioral current and excludes other currents such as psychodynamics. > > Your behavioral health benefits include: Medicaid waiver programs, Homeless / homeless services, Long-term services and supports, Income cycle management, Services for youth and families, and Chronic disease. ----- ### "Client Track" — 5.0/5 > **Renee** | *September 6, 2018* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Client Track is very user friendly. I am able to run reports and sort through data easily. > > **Cons**: The only problem I have had is it was expensive for us to create all of the reports we wanted. I wish we could have had a bigger IT budget to be able to create all of the reports we needed. > > I would definitely recommend Client Track to capture data for case managers. It is an easy program to learn and is a valuable tool. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/1028015/clienttrack?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1028015/clienttrack) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data