---
description: Learn more about Salesforce Desk pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Desk Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Desk](/software/1027365/salesforce-desk)

# Salesforce Desk

Canonical: https://www.capterra.ca/software/1027365/salesforce-desk

> Help desk software that helps small businesses connect with customers and offer support across multiple channels.
> 
> Verdict: Rated **4.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Reporting/Analytics
- Self Service Portal

## Category

- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.ca/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Excellent product with a wide variety of functions" — 4.0/5

> **Andres** | *November 8, 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: You can integrate a large number of functions to this software. It will store the information easily, and authorized users can get to see the information they need in real time.
> 
> **Cons**: It might be complicated to migrate information from different software's back to Salesforce
> 
> It is easy to use, it allows a lot of information to be stored. Customer support is very efficient, it is possible to integrate new features as needed

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### "Great ticket handling tool" — 5.0/5

> **Jaden** | *November 22, 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to view support channels. Documentation is also great and easy to use. Quick startup
> 
> **Cons**: A little too simple in some aspects. Other than that its great

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### "Gestion rápida" — 3.0/5

> **juan** | *November 21, 2022* | Banking | Recommendation rating: 5.0/10
> 
> **Pros**: que se puede conectar desde cualquier lugar por lo que facilita el teletrabajo con la mejor seguridad informática sin causar problemas en tu computador ni necesidad de vpn.
> 
> **Cons**: las fallas que se ocasionan cuando el flujo de llamadas aumenta ya que se pega y no entrega información de con quien se esta hablando
> 
> no es de las mejores pero se puede decir que es un buen software

## Links

- [View on Capterra](https://www.capterra.ca/software/1027365/salesforce-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/248974/Salesforce-Desk/> |
| en-AE | <https://www.capterra.ae/software/1027365/salesforce-desk> |
| en-AU | <https://www.capterra.com.au/software/1027365/salesforce-desk> |
| en-CA | <https://www.capterra.ca/software/1027365/salesforce-desk> |
| en-GB | <https://www.capterra.co.uk/software/1027365/salesforce-desk> |
| en-IE | <https://www.capterra.ie/software/1027365/salesforce-desk> |
| en-IL | <https://www.capterra.co.il/software/1027365/salesforce-desk> |
| en-IN | <https://www.capterra.in/software/1027365/salesforce-desk> |
| en-NZ | <https://www.capterra.co.nz/software/1027365/salesforce-desk> |
| en-SG | <https://www.capterra.com.sg/software/1027365/salesforce-desk> |
| en-ZA | <https://www.capterra.co.za/software/1027365/salesforce-desk> |

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