15 years helping Canadian businesses
choose better software

What Is Spiceworks?

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!

Who Uses Spiceworks?

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Spiceworks Software - Manage Help Tickets
Spiceworks Software - Zoom ticket
Spiceworks Software - Zoom ticket (bottom)

Not sure about Spiceworks? Compare with a popular alternative

Spiceworks

Spiceworks

4.4 (559)
No pricing found
Free version
Free trial
54
No integrations found
4.3 (559)
4.6 (559)
4.2 (559)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$795.00
year
Free version
Free trial
62
4
4.4 (756)
4.5 (756)
4.4 (756)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Spiceworks

ManageEngine Endpoint Central
Top rated features
Endpoint Management
Patch Management Software
Remote Access/Control
Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
ServiceNow
Top rated features
Incident Management Software
Service Level Agreement (SLA) Management
Ticket Management
Microsoft Excel
Top rated features
Collaboration Tools
Data Import/Export
Offline Access
PRTG Network Monitor
Top rated features
Alerts/Notifications
IT, Server & Network Monitoring Software
Real Time Monitoring
ManageEngine AssetExplorer
Top rated features
Asset Tracking Software
Audit Management
Reporting/Analytics
Network Detective Pro
Top rated features
Access Controls/Permissions
Real Time Data
Reporting/Analytics
SolarWinds Service Desk
Top rated features
Access Controls/Permissions
Alerts/Escalation
Real Time Notifications
Asset Panda
Top rated features
Asset Tracking Software
Inventory Management Software
Mobile Access

Reviews of Spiceworks

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.2
Features
4.2
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua
Joshua
System Administrator in UK
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Ever looking for an IT Asset Management App to use ..... Spiceworks has it all

5.0 last year

Comments: My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation.

Pros:

The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity.

Cons:

I haven't find any fault using the app, so there is non for me to write

Matthew
Director of IT in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Help Desk Where You Want It

5.0 3 years ago

Comments: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Pros:

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Cons:

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Josh
IT Support Specialist in US
Used the Software for: 2+ years
Reviewer Source

Awesome IT Help Desk software, horrible inventory system.

2.0 6 years ago

Pros:

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons:

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Mitchell
Manager, Information Technology in Canada
Wholesale, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Spiceworks Help Desk is a great tool

5.0 3 months ago

Comments: Overall Spiceworks Help Desk is a great tool to get your company Help Desk up and running with little effort. Highly recommend it.

Pros:

Spiceworks Help Desk is a great tool. It is free, easy to setup, easy to configure, easy to use, It creates a ticket number if setup to do so with an auto reply. Inviting team members is simple and all the history is logged. Very Nice!!!

Cons:

Spiceworks Help Desk is a great tool. However the Knowledge Base usually comes up with zero search results.

Patrick
System Admin in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best ticketing system

5.0 4 years ago

Comments: This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Pros:

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Cons:

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.