What Is SMS-iT?

SMS-iT is a platform for brands that want to personalize customer engagement, reduce customer attrition & build sales leads with accuracy.

Our main features include:
* 2-way omnichannel messaging - SMS/MMS/RCS/Voice/Fax/Email/Chat
* 100+ Smart Features & Widgets
* A.I.
* Metaverse + Smart Marketing tools
* Smart Database with 1Billion+ opt-in segmented records of potential customers, to use in building your TCPA compliant lists with explicit consent.

Who Uses SMS-iT?

- Service-related businesses with a recurring business model - Web 3.0 firms - Software and Platform business models that require Authentication in their apps - Developers that require our features

SMS-iT Software - Dashboard SMS-iT Software - Send Bulk SMS, MMS, OTP SMS-iT Software - Email Software Integration SMS-iT Software - Voice Broadcast SMS-iT Software - Smart Database

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Reviews of SMS-iT

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.8
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
27%
2
5%
Ronnie
Ronnie
Marketing Director in Philippines
Verified LinkedIn User
Hospital & Health Care, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

SMS-iT is a MUST for all marketers.

5.0 2 months ago

Pros:

SMS-iT is the best SaaS software I have purchased so far. It's the perfect solution for my business, from finding prospects and converting them into clients to retaining existing clients by keeping them engaged and updated with my business. What amazes me most is the rockstar community that is very involved in supporting each other and providing great feedback and suggestions to improve the product further. The weekly webinars are insightful and focus on helping businesses grow using the product. The price? You won't believe it is so inexpensive, given the value you can get from the product. If there's one marketing tool you need to have, it should definitely be SMS-iT!

Cons:

More of a need for a customized experience. Good thing is, the community and SMS-iT are constantly coordinating to further improve the product and its service.

Verified Reviewer
President in US
Verified LinkedIn User
Graphic Design Software, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

This is the Real Deal SMS Marketing Platform

5.0 7 months ago

Pros:

I had a Zoom walkthrough today with [SENSITIVE CONTENT] to get the platform set up for me. I was blown away by his understanding of my needs as a marketing services agency. For my particular use case, [SENSITIVE CONTENT] set up some demos that we tested on my own mobile device and they were "spot on" with exactly what I needed. This platform is super robust with features that I don't currently need, but as I scale my agency offerings, I surely will have a need for them down the road. Can't wait for the next release (2.0), which will include "dynamic" QR codes and some other bells and whistles. I found that [SENSITIVE CONTENT] is totally legit and is also a registered business with the FCC - [SENSITIVE CONTENT] [SENSITIVE CONTENT] - You rock bro! Thanks for the awesome and valuable 90 minutes on Zoom to learn the basics and some of the advanced features of your amazing platform.

Cons:

Dynamic QR codes are not available yet, but will be included with the 2.0 release :-)

Erick
Marketer in US
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Amazing Marketing Software

5.0 last week New

Comments: excellent

Pros:

I love this app because it is a one-stop shop for marketing automation. It is so easy to use and has amazing features that are important for my business. I love that I have the option to send messages to my contacts or my leads, and the app will automatically find out who you're talking too. I love that I can have a branded text message or a generic text message, depending on my needs. The price is also very affordable for the amount of services that I get. I also love that I can track my campaign performance with the software and see who responded and why.

Cons:

not sure, I know V2 coming out soon so it can only get better

André
Director in France
Nonprofit Organization Management, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Improvements needed

2.0 8 months ago

Pros:

Cost of tool and possibility to use your own cell phone to send the SMS

Cons:

Not user friendly. Many features not really connected to each other.

Kristin
Website Builder in US
Online Media, Self Employed
Used the Software for: 6-12 months
Reviewer Source

SMS-iT is the GOAT!

4.0 2 months ago

Comments: [SENSITIVE CONTENT] and genius programmer behind the scenes (remember the wizard behind the curtain in the Wizard of Oz) still manages to be *very* present for customer questions and issues. He's so brilliant, sometimes his answers go whizzing over my head! Then again, I also know that [SENSITIVE CONTENT] brings you back down to earth when you try to overcomplicate something that has a simple solution.If you have, or want to have, the younger generations as customers/clients, sms marketing via SMS-iT is seriously something you should consider and then act on! Be proactive rather than reactive! After all, the times, they are a-changin' - don't get left behind. SMS-iT represents the future of omni-channel marketing, allowing you to be everywhere your customers are.

Pros:

I started out using the Decentralized version but have finally begun to get into the Cloud version. My biggest pro for the Cloud version is that it is less of a hassle to use since you're using SMS-iT's resources as opposed to those of a third party like Twilio. I also like the user interface, but having seen a preview, I am eagerly waiting for version 2.0, which looks even better!Customer support is pretty friendly and prompt. I have only had 1 instance where I felt like we were going round in circles. Also, they are quick to let you know when they have to forward your issue to the tech department.

Cons:

Sometimes, after waiting for Customer Support, they have to turn the problem over to Tech Support, so sometimes it takes longer than 24 hours for them to resolve it.