What Is Insightly Service?

Insightly Service amplifies your visibility into customer health and status. Because it’s built natively on Insightly’s modern, unified platform, adoption is simple: User experience is the same across applications. Break down silos with a robust view of the customer. Empower your support teams to solve tickets quickly, listen with empathy, and create sales opportunities right in the application.

Who Uses Insightly Service?

Organizations in any industry looking to deliver superior customer experiences. Service aligns teams around a single source of truth for customer success, support, and growth.

Where can Insightly Service be deployed?

Cloud-based
On-premise

About the vendor

  • Insightly
  • Located in San Francisco, US
  • Founded in 2010

Countries available

United States

Languages

English

Insightly Service pricing

Starting Price:

US$29.00/month
  • No free trial
  • No free version

Insightly Service does not have a free version and does not offer a free trial. Insightly Service paid version starts at US$29.00/month.

get a free trial

About the vendor

  • Insightly
  • Located in San Francisco, US
  • Founded in 2010

Countries available

United States

Languages

English

Insightly Service videos and images

Insightly Service Software - Insightly Service home screen
Insightly Service Software - Ticket details
Insightly Service Software - Creating a ticket
View 3 more
Insightly Service Software - Insightly Service home screen
Insightly Service Software - Ticket details
Insightly Service Software - Creating a ticket

Features of Insightly Service

  • Alerts / Escalation
  • Customer Database
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Support Ticket Management
  • Third Party Integrations

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Reviews of Insightly Service

Average score

Overall
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Ross
Director of Sales & Marketing in US
Construction, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Insightly Service - Technical Support

5.0 last month New

Comments: Overall, everything has been performing as expected

Pros:

OUr primary Support person has easy access to client requests and the ability to track resolutions.

Cons:

The setup and integration took a little bit of customization but it wasn't horrible. Getting notifications took a bit more.