---
description: Learn more about Eloquant pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Eloquant Pricing, Reviews & Features - Capterra Canada 2026
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# Eloquant

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> All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
> 
> Verdict: Rated **4.3/5** by 19 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Eloquant?

Europe
Businesses which are looking an all-in-one cloud contact center solution

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: ELOQUANT

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- AI/Machine Learning
- Access Controls/Permissions
- Agent Interface
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- CES Survey Structure
- CSAT Survey Structure
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Chat/Messaging
- Chatbot Software
- Conferencing
- Conversation Intelligence
- Customer Experience Management
- Customizable Reports
- Customizable Templates
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Language Detection
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Predictive Analytics Software
- Proactive Chat
- Process/Workflow Automation
- Quality Management Software
- Recording
- Remote Support Software
- SIP Trunking
- SMS Messaging
- Speech Recognition Software
- Surveys & Feedback
- Transcripts/Chat History
- VoIP Software
- Voice Mail

... and 41 more features

## Integrations (54 total)

- \*\*\*SugarCRM
- ACCEO Logivision
- Alcméon
- Apizee
- Dial Once
- Dialogflow
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
- EasyWare HRM
- Eptica Email Management
- Eptica SelfService
- Freshcaller
- Freshdesk
- Freshsuccess

... and 39 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Remote Work Software](https://www.capterra.ca/directory/31855/remote-work/software)

## Related Categories

- [Remote Work Software](https://www.capterra.ca/directory/31855/remote-work/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Cloud PBX Software](https://www.capterra.ca/directory/31102/cloud-pbx/software)
- [Softphone Software](https://www.capterra.ca/directory/31029/softphone/software)

## Alternatives

1. [VoIP.ms](https://www.capterra.ca/software/203084/voip-ms) — 4.8/5 (698 reviews)
2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (871 reviews)
3. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (263 reviews)
4. [DeepCall](https://www.capterra.ca/software/1031078/deepcall) — 4.9/5 (18 reviews)
5. [XCALLY](https://www.capterra.ca/software/136894/xcally) — 4.8/5 (130 reviews)

## Reviews

### "Good for customer management" — 4.0/5

> **Verified Reviewer** | *April 16, 2023* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Provides a centralized platform for managing customer interactions and customer data and offers automation features to streamline routine tasks and reduce manual workload
> 
> **Cons**: Can be expensive to implement and maintain, especially for small businesses and can be overwhelming to manage large volumes of customer data and interactions

-----

### "Solution de qualité" — 5.0/5

> **Damien** | *September 18, 2025* | Higher Education Software | Recommendation rating: 9.0/10
> 
> **Pros**: L'historisation des interactions
L'accompagnement
L'UX du Centre de Contact (agent, superviseur et admin)
> 
> **Cons**: L'impossibilité d'intégrer un mail d'une nouvelle adresse d'un contact existant dans l'historisation.
La non interopérabilité entre feedback et le Centre de Contact.
> 
> Eloquant couvre nos besoins avec une expérience plutôt agréable et saluée par les équipes. Nous ne regrettons pas notre choix.

-----

### "Eloquant Helps Understand Customers" — 5.0/5

> **Verified Reviewer** | *June 21, 2023* | Marketing & Advertising | Recommendation rating: 6.0/10
> 
> **Pros**: What impressed me the most is the flexibility it offers in reaching out to customers via multiple channels. This ensures that businesses can connect with their customers in a way that suits them best, increasing the chances of receiving accurate and timely feedback. Whether it's through email, text message, telephone, or even scanning a QR code, this solution covers all the bases.
> 
> **Cons**: The interface takes a little getting used to. I feel like there is a lot of information available and it takes some navigating to make sure you are seeing what you want.
> 
> Positive experience. Still learning.

-----

### "Facilité d'administration" — 4.0/5

> **Astrid** | *November 23, 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: L'outil nous permet de dirigé les appels vers les personnes travaillant sur son projet et couvrant sa langue de façon worlwide. Il est très facile à administrer au quotidien lorsque nous avons de nouveauw agents ou projets.
> 
> **Cons**: L'ergonomie de la partie EMAIL est encore à améliorer
> 
> Nous sommes très satisfait de la solution Eloquant qui couvre nos besoins

-----

### "Avis Eloquant" — 4.0/5

> **Claude** | *September 22, 2023* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10
> 
> **Pros**: Le produit est utilisé principalement pour le routage et la distribution d'appel vers des supports utilisateur.Très pratique, il nous permet d'être autonome sur des modifications quasi temps réels sur les messages SVI, sur la structure des services, ...
> 
> **Cons**: La qualité des voix de synthèse sont très médiocre et pourraient être facilement amélioré sans passer par des comédiens
> 
> une continuité d'appels même en situation perturbée grâce à une solution cloud

-----

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## Links

- [View on Capterra](https://www.capterra.ca/software/1022365/eloquant)

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| en-AU | <https://www.capterra.com.au/software/1022365/eloquant> |
| en-CA | <https://www.capterra.ca/software/1022365/eloquant> |
| en-GB | <https://www.capterra.co.uk/software/1022365/eloquant> |
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| fr-CA | <https://fr.capterra.ca/software/1022365/eloquant> |
| fr-LU | <https://www.capterra.lu/software/1022365/eloquant> |

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