Who Uses LiveAgent?
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.
What Is LiveAgent?
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts.
LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API.
LiveAgent Details
QualityUnit
https://www.liveagent.com
Founded 2004
LiveAgent pricing overview
See pricing plansLiveAgent has a free version and offers a free trial. LiveAgent paid version starts at US$15.00/month.
Starting Price
US$15.00/month See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
LiveAgent deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
LiveAgent Features
Call Center Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Center Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customizable Reports
- Email Management Software
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- Live Chat Software
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Predictive Dialer Software
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workflow Management Software
Call Recording Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Tagging
- Call Tracking Software
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management Software
- Customizable Reports
- Event Triggered Actions
- File Transfer
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Predictive Dialer Software
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging
- Scheduled Recording
- Tagging
- Third Party Integrations
- Voice Mail
Complaint Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Assignment Management
- Audit Trail
- Canned Responses
- Case Management Software
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Email Management Software
- Email Templates
- Feedback Management
- Forms Management
- Interaction Tracking
- Issue Management
- Issue Tracking Software
- Knowledge Base Management
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Prioritization
- Quality Assurance
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Widgets
- Workflow Management Software
Contact Center Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
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- Call Reporting
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- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customer History
- Customizable Reports
- Data Import/Export
- Email Management Software
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer Software
- Quality Management Software
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management Software
Customer Communications Management Software
- API
- Activity Dashboard
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- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
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- Billing & Invoicing
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- Call Recording Software
- Chat/Messaging
- Collaboration Tools
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- Customer History
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- Customizable Templates
- Email Distribution
- Email Management Software
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- Historical Reporting
- IVR / Voice Recognition
- Inbox Management
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- Multi-Channel Management
- Multi-Language
- On-Demand Communications
- Personalization Software
- Print Management Software
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- SMS Messaging
- SSL Security
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Video Support
- Widgets
- Workflow Management Software
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- Chat/Messaging
- Churn Management
- Communication Management
- Community Management
- Content Creation
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- Customer Experience Management
- Customer Segmentation
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- Customizable Fields
- Customizable Reports
- Customizable Templates
- Drag & Drop
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- Monitoring
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- Multi-Channel Marketing
- Multi-Language
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
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- Reporting & Statistics
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- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
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- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
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- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Search/Filter
- Sentiment Analysis
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- Survey/Poll Management
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- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
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- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat Software
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- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
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- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
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Customer Success Software
- API
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- Communication Management
- Configurable Workflow
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- Customizable Reports
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- Feedback Management
- Health Score
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
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- Real Time Data
- Real Time Notifications
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- Reporting/Analytics
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- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
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- Usage Tracking/Analytics
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- Win / Loss Analysis
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Email Management Software
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
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- Auto-Responders
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Click Tracking
- Contact Database
- Contact Management Software
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- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Recovery
- Drag & Drop
- Drip Campaigns
- Email Distribution
- Email Management Software
- Email Marketing Software
- Email Monitoring
- Email Templates
- Email Tracking Software
- Inbox Management
- Monitoring
- Queue Management
- Real Time Analytics
- Real Time Monitoring
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- Reporting/Analytics
- Response Management
- Routing
- Search/Filter
- Shared Inboxes
- Signature Management
- Social Media Integration
- Spam Blocker
- Subscription Management Software
- Template Management
- Third Party Integrations
- Whitelisting/Blacklisting
- Workflow Management Software
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM Software
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management Software
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management Software
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring Software
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management Software
IVR Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
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- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
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- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customer History
- Customizable Reports
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Phone Key Input
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- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
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- Voice Customization
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- Chat/Messaging
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- Commenting/Notes
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- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
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- Voice Mail
LiveAgent Alternatives
More LiveAgent alternatives
LiveAgent Reviews
Read all reviewsOverall rating
Average score
Alfredo J.
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Overall Rating
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Ease of Use
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Features & Functionality
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Customer Support Software
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 2021-04-16
"Huge platform with many possibilties."
Comments: I have been using LiveAgent for a couple years and find it an excellent choice, you will be able to easily keep tabs on clients. If you work with a team it brings many gamification badges and all kinds of professional ticket routing features. It also includes many reporting features which are important to keep tabs on how your team and clients are working. LiveAgent also includes many automation possibilities through both no-code SaaS such as Zapier and their own API/Webhooks and Rules automations.
Pros: I mostly use LiveAgent to keep email tickets for my support contracts. However I can see the huge potential it brings as a full-fledged, omni-channel helpdesk platform. LiveAgent will let you pick and choose which features you use. For example, you can use their live-chat widgets, or you can connect a voice ip line to take calls. It can even handle contact forms. In any case, client information will be readily available for a better support experience.
Cons: As functional as the web platform is, they are a bit stagnant on modern working life. For example, logging into two browsers will close the session on one side, and their mobile App on iOS doesn't send notifications if you are AFK on your computer. The app is not very friendly. Knowledge base pricing seems a bit high for what I believe is a very simple feature.
Vendor Response
by QualityUnit on 2021-04-21
Hi Alfredo :) thanks a lot for your kind and honest feedback! We are thrilled to have you with us. We want to be the best on the market and our team is taking notes of any suggestions for improvement via chats on our website or via email at [email protected]
- Reviewer Source
- Reviewed on 2021-04-16
Ondřej B.
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- Reviewed on 2020-12-05
"Perfect Zendesk alternative"
Pros: All in one solution with a universal inbox – all tickets and chats are managed from one place. Hybrid ticket stream is perfect, the conversation started with a live chat can continue seamlessly by e-mail. Call center integration looks very interesting too, but we did not use it yet. We have switched from Zendesk, LiveAgent offers all we need, it is easy to use and much more better priced than Zendesk which was one of the main reason why to switch from Zendesk. We can recommend LiveAgent to everyone who is looking for a Zendesk alternative with lower costs. Customer support is perfect. Configurable chat widgets is also a perfect feature!
Cons: Nothing crucial, but Action initiator condition in rules doesn't work, this bug is reported for a few weeks, but still not fixed. Web page design with online ticket seems a little bit outdated.
Alternatives Considered: HelpCrunch
Reasons for Choosing LiveAgent: Better value for the money, Zendesk is too expensive for more users.
Switched From: Zendesk
- Reviewer Source
- Reviewed on 2020-12-05
Cory B.
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- Reviewed on 2021-07-09
"Improved productivity"
Comments: Overall, I’m happy with the software. It’s improved our response times and made our agents more productive.
Pros:
- Many useful and versatile features (our favorite are the universal inbox and automation rules)
- Full-service call center
- Integrations with tools we use daily
- If we have any questions or are stuck, the support gets back to us very quickly
Cons: There are some integrations that could use a little work. For example, the Viber integration allows us to answer messages, but it doesn’t let us reach out to customers proactively.
Alternatives Considered: Zendesk
Vendor Response
by QualityUnit on 2021-07-13
Hello Cory, thank you very much for your honest and kind feedback! We are excited to hear that you are happy with the software and that it has improved your response times and also made your agents more productive! I will pass your feedback regarding the Viber integration to our developers for our future improvement. Thank you once again and take care! :)
- Reviewer Source
- Reviewed on 2021-07-09
Ben H.
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- Reviewed on 2020-02-18
"Significant Value for the price"
Pros: Price, Excellent customer support, large amount of features and functionality
Cons: While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Alternatives Considered: RingCentral MVP, Salesforce Sales Cloud and Zendesk
Reasons for Choosing LiveAgent: Able to bring in information, sales channels, and customers from what was previously multiple products into one centralized system
Reasons for Switching to LiveAgent: Price, functionality, control
Vendor Response
by QualityUnit on 2020-03-04
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
- Reviewer Source
- Reviewed on 2020-02-18
Raz B.
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- Reviewed on 2020-12-03
"Great ticketing system"
Comments: Been using it in the past for a travel agency now for a HR recruiting company, for $15/month you won't get anything better than that!
Pros: Functionality, tags, time rules, syncing with facebook leads, able to add VOIP phone. Can set up folders like an email account too, keeping notes. Customer support is brilliant.
Cons:
The only thing that I would add is a drive folder for files
On top of that it takes some time to set it up, not that simple but if you have thhe patient to learn it you will see how great it is.
Vendor Response
by QualityUnit on 2020-12-07
Hello Raz, thanks a lot for your kind review! I am happy to see that all the features you mentioned are helping you in your day to day work :) Feel free to shoot us with any suggestions on future improvements at [email protected], you can also start a chat with us 24/7 on our website :)
- Reviewer Source
- Reviewed on 2020-12-03
