--- description: Learn more about LiveAgent pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.ca/software/102188/liveagent Page: 1 / 71\ Next: [Next page](https://www.capterra.ca/software/102188/liveagent?page=2) > Web-based help desk, ticketing, live chat, and call center software with AI capabilities that enhances customer engagement and support. > > Verdict: Rated **4.7/5** by 1748 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? It is designed for several small and medium-sized businesses in eCommerce, telecommunication, insurance, SaaS, startups and enterprise. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1748 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 205 more ## Features - Agent Interface - Assignment Management - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Reporting - Chat/Messaging - Chatbot Software - Client Portal - Communication Management - Contact Management Software - Customer Data Management - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Management Software - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 82 more features ## Integrations (132 total) - 2Checkout - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk ... and 117 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) ## Related Categories - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) ## Alternatives 1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24010 reviews) 2. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1707 reviews) 3. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4066 reviews) 4. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3396 reviews) ## Reviews ### "Fantastic liveagent app" — 5.0/5 > **Tammy** | *May 21, 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I liked the liveagent app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. > > **Cons**: I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. > > Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast ----- ### "Dependable, Smooth Interface, with Room to Refine" — 5.0/5 > **Monica** | *June 30, 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most is how fast and personal support feels with real-time responses. The user-friendly interface is also superb. > > **Cons**: What I like least is that things can get a little clunky when switching between channels (like from email to chat to ticket). Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams. It’s not a deal-breaker, but it can slow things down, especially in more complex cases. > > Overall, Live Agent delivers a solid, user-friendly support experience. It strikes a good balance between speed and personal connection. The interface is intuitive, and it’s easy to keep track of conversations and tickets. There are a few pain points, like occasional hiccups when switching channels or handing off issues between teams, but nothing that outweighs the benefits. It’s a dependable tool that makes both customers and support teams feel more in sync. ----- ### "Deliverd LiveAgent Review" — 4.0/5 > **Junaid** | *April 8, 2025* | Furniture | Recommendation rating: 8.0/10 > > **Pros**: The software works great for fast and reliable customer engagement. It can customize client experience by multi-tasking and providing a sense of rapport. > > **Cons**: Costs to hire and train live agents can be expensive, but also its hard to use LiveAgent if your trying to scale your business. > > A pretty solid software that improved our clients booking directly from our website much more often. It answers most general inquires really fast. ----- ### "My LiveAgent experience\!" — 5.0/5 > **Verified Reviewer** | *August 16, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others. > > **Cons**: I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners. > > My overall experience is outstanding and beyond expectations. ----- ### "Intuitive UI" — 5.0/5 > **Gabriel** | *February 20, 2025* | Computer Hardware | Recommendation rating: 7.0/10 > > **Pros**: Their User Interphase is very intuitive and easy to use. > > **Cons**: The Knowledge Base has only two settings for their publications: Public or Internal. > > I'm still determining if its the right technology for our company but its intuitive. ----- Page: 1 / 71\ Next: [Next page](https://www.capterra.ca/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data