--- description: Learn more about ConnectWise RMM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise RMM Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Managed Service Providers (MSP) Software](/directory/30921/msp/software) > [ConnectWise RMM](/software/1021795/connectwise-rmm) # ConnectWise RMM Canonical: https://www.capterra.ca/software/1021795/connectwise-rmm Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/1021795/connectwise-rmm?page=2) > ConnectWise RMM is a new solution built upon the ConnectWise Platform that combines: out-of-the-box automation with robust automation. > > Verdict: Rated **4.2/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise RMM? MSP, MSP+, TSP, VAR, Managed Service Providers, Technology Service Providers, Value Added Resellers (of Technology) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 72 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Alerts/Notifications - Backup and Recovery - Configuration Management - Dashboard Software - Event Logs - IT Asset Tracking - IT, Server & Network Monitoring Software - Inventory Management Software - Issue Management - Maintenance Scheduling - Patch Management Software - Performance Metrics - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Self Service Portal - Third-Party Integrations ## Integrations (10 total) - Acronis Cyber Backup - Auvik - BrightGauge - ConnectWise CPQ - ConnectWise PSA - IT Glue - Ninite Pro - OpenText Core DNS Protection - ScreenConnect - SentinelOne ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software) ## Related Categories - [Remote Monitoring and Management Software](https://www.capterra.ca/directory/31715/remote-monitoring-and-management-software/software) - [Network Monitoring Software](https://www.capterra.ca/directory/30019/network-monitoring/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.ca/directory/10001/it-management/software) - [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software) ## Alternatives 1. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.1/5 (240 reviews) 2. [N-sight RMM](https://www.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews) 3. [Cove Data Protection](https://www.capterra.ca/software/163343/backup-and-recovery) — 4.6/5 (312 reviews) 4. [SuperOps](https://www.capterra.ca/software/1017782/superopsai) — 4.6/5 (65 reviews) 5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (148 reviews) ## Reviews ### "The logical next step from ConnectWise to replace Automate" — 4.0/5 > **Verified Reviewer** | *April 14, 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: What I like most about ConnectWise RMM is the simplicity of the web page to manage the devices. It is easily accessed via any browser and is pretty intuitive to use. > > **Cons**: What I like least about ConnectWise RMM is that the product is still very much under development. That is both a good and a bad thing because stuff gets added regularly but some features that Automate RMM had are still lacking. ----- ### "New User and enjoying it so far" — 4.0/5 > **Lea** | *September 8, 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy of use and reporting, haven't used for that long so still figuring out all that it has to offer. Looking forward to using it\! > > **Cons**: Fairly new to using this product, but nothing that I have come across that I don't like. I picked up the basics very easy. > > Was quick to pick up most of the features....still learning. I like all the help articles available. ----- ### "ConnectWise 2 Years Later - Still The Best" — 5.0/5 > **Yurii** | *March 25, 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: - Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date > > **Cons**: - They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time > > With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product ----- ### "Ease of use for techs" — 4.0/5 > **Jeremy** | *September 3, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: As a ticketing system this works great. As a sales management software, it is challenging. Our tech team uses this daily with good success and follow ups are easily handled. I work on the sales/solutions side and so far, this has not been that great of an experience. We use the ticketing for customer requests but aside from that, it doesn't help me in my day to day with organizing clients and setting tasks > > **Cons**: I really don't have anything negative to offer other than the fact that I would like to have a tool in RMM that would help me organize clients and create tasks. > > Up to now, this has been a great tool for our team with good success on ticket generation and monitoring what is going on in a client's environment. We will be continuing to use RMM for a long time to come ----- ### "Game changer tool" — 4.0/5 > **fabien** | *September 12, 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: All the monitoring and scripting options that make managing clients computer way easier and software deployment faster > > **Cons**: Web interface can sometimes be slow to answer. Automatic disconnection happen fast for a user that is not full time working on it > > The RMM made our client's computers management so easier, advanced remote control with backstage give use a lot of options to work quickly on issue, without necessarily disturbing user. Scripting options made us save a lot of time. We have been able to free a lot of time to our team and make way more ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/1021795/connectwise-rmm?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/1021795/connectwise-rmm) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data