17 years helping Canadian businesses
choose better software
GatherUp
What Is GatherUp?
GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses.
Listen: Gather customer feedback from first party to online reviews to NPS scores and surveys
Understand: Analyze customer feedback for actionable AI-powered insights.
Engage: Leverage insights to attract, engage, and retain customers through review responses, review marketing, Web-to-Text chat, & promotional SMS marketing campaigns.
Who Uses GatherUp?
We primarily serve digital agencies and multi-location businesses/franchises across a variety of industries.
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Reviews of GatherUp
Alternatives Considered:
Easy and Intuitive
Comments: The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years.
Pros:
I am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly.
Cons:
I wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses.
Traject Response
last year
Thanks for the review, Cameron! We're so happy you enjoy the new AI-generated responses. And our CS team is great, but so is our product team, making an intuitive product! I understand your interest in more granular reporting metrics. We'll take that feedback and consider it for future improvements.
Alternatives Considered:
The numbers don't lie
Pros:
Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations.
Cons:
It would be nice to save email templates to easily switch between testing email messaging.
Traject Response
last year
Thank you for the amazing review, Robert! We're so happy you've found success in your first year. The social proof of a good reputation is incredibly valuable. Great work utilizing the platform to its potential! We'll take your comment on saving email templates to the product team for possible future updates. Thanks for the suggestion!
Price has gone up; customer support quality has gone down
Pros:
Ease of use; negative review management; automation
Cons:
Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.
Alternatives Considered:
Gatherup Review
Pros:
I really like how the widget will pull all your reviews and place them on the website.
Cons:
I'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now.
Traject Response
last year
Thanks for your review and feedback, Ken. We're glad you like the widget. We're sorry you feel the price is too high. We try to bring a strong feature-to-cost ratio to our customers. If you have any further concerns or comments please reach out to our CS team.
Functional & Affordable Review Gen/Management Tool for Local SEO Agencies
Comments: GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future.
Pros:
GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list.
Cons:
Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference.
