Neon CRM

Z2 System's NeonCRM - "Yes, it's right for you and your organization."

Comments: Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service capabilities and can it seamlessly integrate with the database/account management capabilities? 3. Can I easily segregate, query, and manage contacts/donors? Can I track all of our touches with our contacts/donors and view them in one place/interface? 4. Do the front-end functionality components make it easy for our contacts/supporters/donors/etc. to communicate and do business with us? 5. Can we easily integrate our CRM communication/outreach/events/etc. into our existing website, social media, and vice versa? I was pumped when I got a "Yes" answer to all of the questions above from the team at Z2 Systems about the NeonCRM.
I have extensive experience with some of the larger CRM providers and their products. I can say that without a doubt, the NeonCRM system is as functional, robust, expandable, and overall as capable, right out of the box, as systems costing 10 to 20 times as much. Clients are not hit with additional charges for modules that should already be included in the overall package. With regards to customer service and the company's employees and management actually listening to the customer and making adjustments to the system in order to meet the needs of the customer, Z2 Systems blows everyone else away. Coupled with its available seamless and cost-effective merchant services account integration partners, NeonCRM is a great option for any size organization and budget.

Great Donor Management Software

Comments: Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit. I get emails often regarding "changes" to our account that in face do not affect us because we are currently on a contract with NEON. With staff overturn you never know who your account manager is (I have worked with 5 account managers in a matter of 2 years. The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

Pros:

Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software. You don't need a ton of training to navigate around the system and find what you are looking for.

Cons:

Our hope was this software would be able to take the place of many of our others and put things in one place. Although it was able to do that for a majority we still hope to see an auction component to NeonCRM. This was one of the items that was discussed when we were looking at software and our rep mentioned Neon was working at an integration for this in the future and still waiting for it.

Alternatives Considered: Salsa CRM

Reasons for Choosing Neon CRM: Because of how difficult Raiser's Edge is to use.

Switched From: Blackbaud Raiser's Edge NXT

Reasons for Switching to Neon CRM: Pricing and Payment Portal

Appears to have good functionality but the proof is in the details.

Comments: We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles.

Pros:

Good database function, automated emails, customized reporting.

Cons:

We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear in the shopping cart with the registration - but there is no ability to customize a store item (i.e. personalization). The registration function is very confusing to our constituents in that you have to provide all information for the registrant before making the registration/ticket selection. Then the only place to put the add-on/store items is in the event registration summary page. The social fundraising functions are not terribly user friendly and intuitive. When you want to do registration discounts you can either take $ off or % off of the entire order - not off each registration when more than 1 person is registered. When I have asked about these features it has been suggested that we use Eventbright for events. We left event bright when we purchased NEON because we could save the costs with the integrated functions in NEON. Eventbright doesn't do social fundraising so this looked like a better option. And finally - duplicate accounts are a problem - especially because pricing is based upon the number of accounts. Merging/deleting accounts is a time consuming process. And, you cannot simply two accounts that should be merged (because you know they should be) unless the system identifies them based upon duplicate name, email, etc. For example - if a person registered using her home email and address for one event and then the next time she registered as that person's name using her work email the system won't recognize them as potential duplicates - and you can't manually select them to merge. The login feature we thought was good but unless you have memberships it isn't great - folks just don't log back in the next time the visit the site - they just create a new account.

Streamline Your Nonprofit Operations with Neon CRM!

Comments: Neon CRM is generally well-regarded as a powerful and flexible tool for managing nonprofit operations. The software offers a wide range of features for fundraising, donor management, and event planning, as well as customizable reporting and analytics tools. Although the pricing can be slightly higher than some other options, users appreciate the comprehensive training and support resources available from Neon CRM's knowledgeable customer service team. Overall, it's a solid choice for organizations looking to streamline their operations and maximize their impact.

Pros:

Neon CRM for its user-friendly interface, robust fundraising and donor management features, and customizable reporting tools. Users appreciate the ability to track and analyze donor behavior, manage events and campaigns, and streamline their workflow. Additionally, Neon CRM offers excellent customer support and training resources, making it an attractive option for nonprofit organizations of all sizes.

Cons:

Some people find the pricing of Neon CRM to be slightly higher than other nonprofit CRM options. Additionally, some users have reported occasional glitches or bugs in the system, although the customer support team is usually quick to address any issues that arise.

Pretty good product, does most of what I need

Comments: I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.

Pros:

I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

Cons:

I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

Alternatives Considered: DonorPerfect, Little Green Light and Network for Good

Reasons for Choosing Neon CRM: My previous product did not have the capabilities I needed for an expanding mission.

Switched From: TntConnect

Reasons for Switching to Neon CRM: Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products.