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What Is Neon CRM?

Neon CRM is a software platform designed for nonprofits and associations, with a relationship-focused approach and a connected ecosystem that enhances engagement and revenue. It provides seamless management of fundraising campaigns, events, and communications, while offering valuable insights through reporting and administrative tools. With automation of processes like email marketing, volunteer management, and payment processing, users can save time and focus on driving their mission forward.

Who Uses Neon CRM?

Neon CRM, a cloud-based fundraising solution, is a great fit for growing organizations of all sizes from small local community groups to large national organizations and membership associations.

Where can Neon CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Neon One
  • Located in Chicago, US
  • Founded in 2000

Neon CRM support

  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

Neon CRM pricing

Starting Price:

US$99.00/month
  • No free trial
  • No free version

Neon CRM does not have a free version and does not offer a free trial. Neon CRM paid version starts at US$99.00/month.

About the vendor

  • Neon One
  • Located in Chicago, US
  • Founded in 2000

Neon CRM support

  • Phone Support
  • Chat

Countries available

Canada, United States

Languages

English

Neon CRM videos and images

Neon CRM Software - Robust Email Builder
Neon CRM Software - Powerful Reporting
Neon CRM Software - Timeline View
Neon CRM Software - Volunteer Management
Neon CRM Software - Automated Workflows
View 6 more
Neon CRM video
Neon CRM Software - Robust Email Builder
Neon CRM Software - Powerful Reporting
Neon CRM Software - Timeline View
Neon CRM Software - Volunteer Management
Neon CRM Software - Automated Workflows

Features of Neon CRM

  • Accounting Integration
  • Accounting Software
  • Alerts/Notifications
  • Alumni Management Software
  • Application Management
  • Attendee Tracking
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Contribution Tracking
  • Donation Management Software
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Event Management Software
  • Event Scheduling
  • For Nonprofits
  • For Religious Organizations
  • Forms Management
  • Fundraising Management
  • Grant Management Software
  • Group Registration
  • Marketing Automation Software
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management Software
  • Membership Renewals
  • Mobile Access
  • Online Calendar
  • Online Giving
  • Online Registration
  • Payment Processing Software
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Small Group Management
  • Social Media Integration
  • Volunteer Management Software
  • Website Management

Alternatives to Neon CRM

Instil is a modern, holistic, intelligent, and purpose-built platform that empowers nonprofits to cultivate strong communities.
Knowledge Management Software enabling teams to access, collaborate across, and draw upon their organization's collective intelligence.
As the fastest-growing hiring platform in the industry, Greenhouse delivers a complete solution to help companies hire for what's next
Online donor management software that tracks all of your nonprofit's data. Includes online forms, mass email, and QB integration. Learn more about DonorSnap
DonorDock helps small nonprofits simplify donor management. Combine Nonprofit CRM, fundraising, and donor outreach in one software.
Dropbox Business is the secure file sharing and storage solution that employees love and IT admins trust. Start a free trial today!
The complete front office and back office for your club or association: website, member database, events, forums, and much more.
Bonterra Guided Fundraising is simple, smart fundraising software built to help organizations become better fundraisers.
Little Green Light is a flexible, cloud-based donor management and fundraising platform for growing nonprofits.

Reviews of Neon CRM

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.3
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Julie
Julie
Director of Development in US
Verified LinkedIn User
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly

5.0 8 months ago

Pros:

I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.

Cons:

It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.

Neon One Response

8 months ago

Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!

Kieran
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best Customer Service and Ease of Admin Stress

5.0 7 months ago

Comments: Amazing and have recomended them to most non profits researching for a new crm.

Pros:

The customer service is what made the decision easiest for us. Responsive and listens to every concern.Administrative heachaces are lessened with automation. The CRM integrates with many programs to reduce user entry errors on the backend.

Cons:

events management still needs work (9/6/23). While It is great to use and get a complete picture of the constituent, the actual designing and then the signup pages fro events is cumbersome without help.

Alternatives Considered: DonorSnap and DonorPerfect

Reasons for Choosing Neon CRM: access is a glorified excel workbook and breaks too often.

Switched From: Microsoft Access

Reasons for Switching to Neon CRM: Price and cutomer service.The price is more but you get what you pay for when it come to help. Which the cheaper ones provide little to none.

Neon One Response

7 months ago

Hey Kieran, Thank you so much for this glowing review! We are thrilled that your experience has been positive and that Neon CRM has helped you and your team in so many ways. Thanks again!

Shauna
Operations in
, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Appears to have good functionality but the proof is in the details.

3.0 7 years ago

Comments: We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles.

Pros:

Good database function, automated emails, customized reporting.

Cons:

We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear in the shopping cart with the registration - but there is no ability to customize a store item (i.e. personalization). The registration function is very confusing to our constituents in that you have to provide all information for the registrant before making the registration/ticket selection. Then the only place to put the add-on/store items is in the event registration summary page. The social fundraising functions are not terribly user friendly and intuitive. When you want to do registration discounts you can either take $ off or % off of the entire order - not off each registration when more than 1 person is registered. When I have asked about these features it has been suggested that we use Eventbright for events. We left event bright when we purchased NEON because we could save the costs with the integrated functions in NEON. Eventbright doesn't do social fundraising so this looked like a better option. And finally - duplicate accounts are a problem - especially because pricing is based upon the number of accounts. Merging/deleting accounts is a time consuming process. And, you cannot simply two accounts that should be merged (because you know they should be) unless the system identifies them based upon duplicate name, email, etc. For example - if a person registered using her home email and address for one event and then the next time she registered as that person's name using her work email the system won't recognize them as potential duplicates - and you can't manually select them to merge. The login feature we thought was good but unless you have memberships it isn't great - folks just don't log back in the next time the visit the site - they just create a new account.

Neon One Response

7 years ago

Hi Shauna, We’re sorry to hear about the difficulties you have experienced with functionality. We appreciate your feedback and take into account customer suggestions when considering product developments. We will be reaching out directly to further discuss your duplicate management pains and to better understand your event registration items. There are deeper duplicate scans that can be useful, and we of course want to hear from you about how the event registration process might be simplified. In the last month, we've come out with an enhanced template feature for social fundraising for more customization and usability--we will also send you info on this. Again, thank you for your valuable comments and please know we are always striving to improve the system and its functionality to better serve nonprofits. It's feedback like yours that helps us to plan for our monthly product releases. We appreciate having Star Legacy Foundation as part of the Neon community. We truly understand the importance of your mission and want to ensure NeonCRM can be effective in furthering stillbirth awareness. Our Account Management team will be in touch, but please know you can contact them if you have future questions or concerns. -Your NeonCRM Team

Stuart
Director of Operations in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Fundraising, Event, and Contact management for Non-profit

5.0 8 months ago

Pros:

The built-in fundraising, event registration, and contact management features have allowed us to keep everything inside of NEON. Previously we were cobbling together data from separate systems with quite a lot of Excel exporting and importing in between.

Cons:

The built-in email template creation tool is powerful, but the learning curve is a little greater compared with other platforms which specialize in email marketing. After a little effort, we were able to recreate what we needed in NEON.We have not found a straightforward, built-in feature to put multiple contacts into a dedicated group for one-off purposes. It can be done, but one higher level of organization of contacts would make contact management almost perfect.

Neon One Response

7 months ago

Hey Stuart, thank you for leaving us this thoughtful review! I think your idea around adding the ability to add contacts to a group for one-off purposes is stellar. Have you submitted that idea to our Suggestions Portal? Our team will review it and let you know if this is something we can move forward with implementing! Thanks again :)

Alexis
Director of Production in US
Broadcast Media, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Everything in one convenient product

5.0 7 months ago

Pros:

I like that there is so much information that you can log about contacts, that people can sign in, that there are websites now, that I can send out campaigns to specific groups and get helpful analytics, that we can add users rather than log into only one account, and that we can easily see who are active and inactive members.

Cons:

There is a bit of a learning curve in terms of nomenclature and finding what you're looking for in the global settings. Filters for finding a specific set of members could be easier, but you can get used to how it works. When I went to someone for help, I ended up figuring it out before they were able to answer it for me, which took us both a long time, so I think it is not very intuitive if support staff also have trouble figuring it out.

Neon One Response

7 months ago

Hey Alexis, thanks so much for your review! It sounds like your org has been able to do a ton with Neon CRM, and we love hearing about all of your success! Thanks again :)