Who Uses Neon CRM?

Neon CRM, a cloud-based fundraising solution, is a great fit for nonprofits and social good organizations of all sizes from small local community groups to large national organizations.

What Is Neon CRM?

Neon CRM is a cloud-based donor database designed to build and support lasting relationships.

Neon CRM streamlines and automates manual efforts, allowing you to focus on your organizations impact. Built-in event & volunteer management, online store capabilities, donor communication, one-click reports, automated receipting with Neon CRM, you get all-in-one and then some.

We even integrate with your favorite software tools, including QuickBooks, Constant Contact, Mailchimp, and more.

Neon CRM Details

Neon One

http://www.neoncrm.com

Founded 2000

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Neon CRM pricing overview

See pricing plans

Neon CRM does not have a free version but does offer a free trial. Neon CRM paid version starts at US$100.00/month.


Starting Price

US$100.00/month See pricing details

Free Version

No

Free Trial

Neon CRM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Neon CRM Features

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management System (CMS) Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing Software
  • Email Templates
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • Financial Management Software
  • Fundraising Management
  • Invoice Management
  • Jobs Board
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Newsletter Management
  • Personalization Software
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management

View full list of Association Management Software

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking Software
  • Built-in Accounting
  • Calendar Management
  • Child Check-in
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Donation Management Software
  • Electronic Payments
  • Email Management Software
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • For Religious Organizations
  • Forms Management
  • Member Communication
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Multi-Location
  • Online Calendar
  • Online Giving
  • Personalization Software
  • Pledge Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • Small Group Management
  • Social Media Integration
  • Third Party Integrations
  • Visitor Tracking
  • Volunteer Management Software
  • Website Integration
  • Website Management
  • Worship Planning

View full list of Church Management Software

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Attendance Management
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • For Nonprofits
  • Forms Management
  • Gift Matching Management
  • Grant Management Software
  • Mobile Access
  • Mobile Giving
  • Online Giving
  • Payment Processing Software
  • Personalization Software
  • Pledge Management
  • QuickBooks Integration
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Summary Reports
  • Third Party Integrations
  • Volunteer Management Software
  • Website Integration

View full list of Donation Management Software

  • ACH Payment Processing
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Alumni Management Software
  • Auction Management
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Contact Database
  • Contact Management Software
  • Contribution Tracking
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Software
  • Donor Discovery
  • Donor Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing Software
  • Event Management Software
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management Software
  • Membership Management Software
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • PCI Compliance Software
  • Payment Processing Software
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integrations
  • Volunteer Management Software
  • Website Integration
  • Website Management

View full list of Fundraising Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Attendance Management
  • Attendance Tracking Software
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing Software
  • Email Templates
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • File Sharing Software
  • Invoice Management
  • Member Accounts
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Renewals
  • Payment Processing Software
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management
  • eCommerce Management

View full list of Membership Management Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Committee Management
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Event Management Software
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Grant Management Software
  • Interaction Tracking
  • Membership Management Software
  • Mobile Access
  • Real Time Notifications
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Summary Reports
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Volunteer Management Software
  • Web Forms
  • Website Integration
  • Workflow Management Software

View full list of Nonprofit CRM Software

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Attendance Management
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Event Management Software
  • Event Scheduling
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Grant Management Software
  • Member Database
  • Membership Management Software
  • Mobile Access
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Social Media Management Software
  • Third Party Integrations
  • Volunteer Management Software
  • Website Integration

View full list of Nonprofit Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Attendee Tracking
  • Badge Management
  • Barcode / Ticket Scanning
  • CRM Software
  • Calendar Management
  • Class Registration Software
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing Software
  • Event Calendar
  • Event Management Software
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Forms Management
  • Group Registration
  • Marketing Automation Software
  • Mobile Access
  • Online Registration
  • Onsite Registration
  • Payment Processing Software
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Self Check-in/Check-out
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Visitor Registration
  • Website Integration
  • Website Management

View full list of Registration Software

Neon CRM Alternatives

More Neon CRM alternatives

Neon CRM Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.1
Customer Service Software 4.5
Features 4.2
Value for Money 4.4

Review software

Share your experiences with other software buyers.

Write a Review!
Jeff S.
Founder
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    Unrated
  • Customer Support Software
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2014-01-13

"Z2 System's NeonCRM - "Yes, it's right for you and your organization.""

Comments: Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service capabilities and can it seamlessly integrate with the database/account management capabilities? 3. Can I easily segregate, query, and manage contacts/donors? Can I track all of our touches with our contacts/donors and view them in one place/interface? 4. Do the front-end functionality components make it easy for our contacts/supporters/donors/etc. to communicate and do business with us? 5. Can we easily integrate our CRM communication/outreach/events/etc. into our existing website, social media, and vice versa? I was pumped when I got a "Yes" answer to all of the questions above from the team at Z2 Systems about the NeonCRM.
I have extensive experience with some of the larger CRM providers and their products. I can say that without a doubt, the NeonCRM system is as functional, robust, expandable, and overall as capable, right out of the box, as systems costing 10 to 20 times as much. Clients are not hit with additional charges for modules that should already be included in the overall package. With regards to customer service and the company's employees and management actually listening to the customer and making adjustments to the system in order to meet the needs of the customer, Z2 Systems blows everyone else away. Coupled with its available seamless and cost-effective merchant services account integration partners, NeonCRM is a great option for any size organization and budget.

  • Reviewer Source 
  • Reviewed on 2014-01-13
Daniel W.
President
Nonprofit Organization Management, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021-03-26

"Pretty good product, does most of what I need"

Comments: I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.

Pros: I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.

Cons: I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.

Vendor Response

by Neon One on 2021-03-31

Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/

  • Reviewer Source 
  • Reviewed on 2021-03-26
Bridgit G.
Assistant Program Officer
Individual & Family Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2021-04-27

"Great for a variety of data"

Comments: Overall, this is a pretty robust software considering the price. I would recommend it to Non-profits on a tight budget just be prepared for some getting acquainted time.

Pros: All our data can be stored and pulled from one place. Event's are seamlessly connected to our website and make for an easy registration process. I like the idea of batch uploading because data entry can be time consuming but this hasn't been as successful as I'd hope yet. Still need to learn more.

Cons: It isn't as user friendly as some of the other softwares. We have to adapt it internally to meet our needs. I was not at the company when we purchased this software so not sure of the onboarding process. It has been hard to bring new employees on to learn the system.

Vendor Response

by Neon One on 2021-04-28

Hi Bridgit! Thank you for taking the time to leave a review for Neon CRM. Training new team members to learn a CRM system can be difficult. That's why we've put together videos, guides, and a full Academy course, to take that training work off of your hands. You can access those materials here: https://support.neonone.com/neoncrm/s/. If you ever need some extra help, feel free to reach out to our support team. Thank you for being a Neon CRM client!

  • Reviewer Source 
  • Reviewed on 2021-04-27
Holly B.
Sponsorship Coordinator
Civic & Social Organization
Used the Software for: 6-12 months
  • Overall Rating
    3.5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2015-05-01

"Good program, but reporting is less intuitive than I'd like."

Pros: The software has a lot of really useful features, like email blasts and the reports are really customizable.

Cons: The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.

Vendor Response

by NeonCRM on 2015-05-06

Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :)

In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement.

We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos

Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization.

We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy.

Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again!

-Your NeonCRM Team

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2015-05-01
Lauren S.
Director of advancement
Education Management, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-02-22

"Great Donor Management Software"

Comments: Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit. I get emails often regarding "changes" to our account that in face do not affect us because we are currently on a contract with NEON. With staff overturn you never know who your account manager is (I have worked with 5 account managers in a matter of 2 years. The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

Pros: Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software. You don't need a ton of training to navigate around the system and find what you are looking for.

Cons: Our hope was this software would be able to take the place of many of our others and put things in one place. Although it was able to do that for a majority we still hope to see an auction component to NeonCRM. This was one of the items that was discussed when we were looking at software and our rep mentioned Neon was working at an integration for this in the future and still waiting for it.

Vendor Response

by Neon One on 2021-02-24

Hi Lauren! Thank you for your open and honest feedback. Regarding the auction component, we do have a certified integration with ClickBid. You can learn more about that integration here: https://neonone.com/partners/clickbid/.

  • Reviewer Source 
  • Reviewed on 2021-02-22